24
NPS
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Boxed is ranked #100 in Retail Brands
Boxed is ranked #100 in Retail Brands
About Boxed's Brand
Boxed is a mobile commerce company focused on delivering the big box club experience to mobile devices. Boxed’s brand is ranked #648 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Boxed. When compared to other organizations within the Retail industry, Boxed is ranked #100. Among its major competitors, Boxed is ranked in 4th place for NPS while Costco is 1st, and Amazon is 2nd.Their current valuation is $600.00M
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Boxed CMO
Boxed Ranking
- #100 in Retail
- #3 / 4 of its competitors
Boxed NPS
Boxed's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether Boxed's customers would recommend using the product based on a scale of -100 to 100.
Boxed Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
Boxed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 18 | Jan 2023 | 18 |
Feb 2023 14 | Feb 2023 | 14 |
Mar 2023 17 | Mar 2023 | 17 |
Apr 2023 22 | Apr 2023 | 22 |
May 2023 21 | May 2023 | 21 |
Jun 2023 26 | Jun 2023 | 26 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 23 | Sep 2023 | 23 |
Oct 2023 23 | Oct 2023 | 23 |
Dec 2023 23 | Dec 2023 | 23 |
May 2024 25 | May 2024 | 25 |
Jan 2025 23 | Jan 2025 | 23 |
How Other Brands Compare
Boxed is ranked third for NPS among its competitors. Costco and Amazon come in first and second, with Instacart coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boxed NPS by Gender
Male customers rated Boxed's NPS 50 points higher than Female customers.
Male
100
Boxed's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
50
Boxed's NPS was rated 50 by Female customers on Comparably.
70%
Promoters
10%
Passives
20%
Detractors
Boxed NPS by Ethnicity
Boxed's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 74 | Caucasian | 74 |
Other -25 | Other | -25 |
Boxed NPS by Age
Boxed's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Boxed NPS by Usage
Boxed's NPS was rated the highest by customers who have used Boxed's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
Boxed NPS vs. Competitors
Compared to its competitors, Boxed's NPS is rated right above Instacart, and is preceded by Imperfect Foods.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 50 |
 | Amazon | 49 |
 | Imperfect Foods | 34 |
 | Boxed | 24 |
 | Instacart | -24 |
Boxed NPS vs Companies in Retail
In the Retail industry, Boxed's NPS is rated right above Chipotle, and is preceded by Target.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
| Costco | 50 |
| Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
| Boxed | 24 |
 | Chipotle | 16 |
Boxed Customer Reviews
Out of the 3 Boxed customer reviews 3 were positive and 0 were constructive. Boxed customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Boxed Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Boxed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boxed Customer Loyalty Score by Gender
Male customers rated Boxed's Customer Loyalty score 9% higher than Female customers.
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Male
100%
Yes
Female
91%
Yes
Boxed Customer Loyalty Score by Ethnicity
Boxed's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
55
out of 100
Other
Boxed Customer Loyalty Score by Age
Boxed's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
Boxed Customer Loyalty Score by Usage
Boxed's Customer Loyalty score was rated the highest by customers who have used Boxed's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Boxed Customer Loyalty vs. Competitors
Compared to its competitors, Boxed's Customer Loyalty score is rated right above Instacart, and is preceded by Imperfect Foods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| Imperfect Foods | 78% |
| Boxed | 77% |
| Instacart | 70% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Boxed's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Boxed | 77% |
| Chipotle | 76% |
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Boxed Product Quality
4/5
Boxed has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Boxed Product Information
Boxed’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.boxed.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Business Services
Ecommerce and Marketplaces
Mobile App
SaaS
Quick Insights into Boxed Product Quality
Boxed's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Boxed's products/services for 1 to 2 Years.
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Ranked Boxed Product Quality the Highest
Ranked Boxed Product Quality the Lowest
Boxed Product Quality Score by Gender
Male customers rated Boxed's Product Quality score 0.4 stars higher than Female customers.
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Male
5/5
Female
4.6/5
Boxed Product Quality Score by Ethnicity
Boxed's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Other 3.9 | Other | 3.9 |
Boxed Product Quality Score by Age
Boxed's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
61-65 4.1 | 61-65 | 4.1 |
Boxed Product Quality Score by Usage
Boxed's Product Quality score was rated the highest by customers who have used Boxed's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Boxed Product Quality vs. Competitors
Compared to its competitors, Boxed's Product Quality score is rated right above Instacart, and is preceded by Imperfect Foods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Imperfect Foods | 4/5 |
| Boxed | 4/5 |
| Instacart | 2.7/5 |
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Product Quality for Other Retail Brands
In the Retail industry, Boxed's Product Quality score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Boxed | 4/5 |
| Chipotle | 3.8/5 |
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Boxed Pricing
Boxed ROI & Value For Money
3.8/5
Boxed has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Boxed ROI
Boxed's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Boxed ROI the Highest
Ranked Boxed ROI the Lowest
Boxed ROI Score by Gender
Male customers rated Boxed's ROI score 0.6 stars higher than Female customers.
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Male
4.6/5
Female
4/5
Boxed ROI Score by Ethnicity
Boxed's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Other 3 | Other | 3 |
Boxed ROI Score by Age
Boxed's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
61-65 3.8 | 61-65 | 3.8 |
Boxed ROI Score by Usage
Boxed's ROI score was rated the highest by customers who have used Boxed's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Boxed Pricing vs. Competitors
Compared to its competitors, Boxed's ROI score is rated right above Imperfect Foods, and is preceded by Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| Boxed | 3.8/5 |
| Imperfect Foods | 3.8/5 |
| Instacart | 2.5/5 |
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ROI for Other Retail Brands
In the Retail industry, Boxed's ROI score is rated right above American Eagle Outfitters, and is preceded by Target.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| Boxed | 3.8/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
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Boxed Customer Satisfaction (CSAT)
Boxed Customer Satisfaction (CSAT) Score
72 / 100
Boxed has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
54%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
14%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boxed Customer Satisfaction
Boxed's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
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Ranked Boxed Customer Satisfaction the Highest
Ranked Boxed Customer Satisfaction the Lowest
Boxed Customer Satisfaction Score by Gender
Boxed's Customer Satisfaction score was rated 89 by Female customers on Comparably.
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89 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Boxed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boxed's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
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88 / 100
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Boxed's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Boxed Customer Satisfaction Score by Age
Boxed's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% | |||||||||||||||
| 61-65 | 67% |
Boxed Customer Satisfaction Score by Usage
Boxed's Customer Satisfaction score was rated 84 points by customers who have used Boxed's products/services for 2 to 5 Years.
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Boxed Customer Satisfaction vs. Competitors
Compared to its competitors, Boxed's Customer Satisfaction score is rated right above Instacart, and is preceded by Imperfect Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| Amazon | 84% |
| Imperfect Foods | 84% |
| Boxed | 72% |
| Instacart | 19% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Boxed's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Boxed | 72% |
| Chipotle | 62% |
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Boxed Customer Service
4.1/5
Boxed has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Boxed's Customer Service
Address
Edison, NJ
Website
http://www.boxed.com
Phone Number
347-570-0648
Quick Insights into Boxed Customer Service
Boxed's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Boxed Customer Service the Highest
Ranked Boxed Customer Service the Lowest
Boxed Customer Service Score by Gender
Male customers rated Boxed's Customer Service score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Boxed Customer Service Score by Ethnicity
Boxed's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Other 2.7 | Other | 2.7 |
Boxed Customer Service Score by Age
Boxed's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
61-65 4.1 | 61-65 | 4.1 |
Boxed Customer Service Score by Usage
Boxed's Customer Service score was rated the highest by customers who have used Boxed's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Boxed Customer Service vs. Competitors
Compared to its competitors, Boxed's Customer Service score is rated right above Instacart, and is preceded by Amazon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Imperfect Foods | 4.3/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Boxed | 4.1/5 |
| Instacart | 2.5/5 |
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Customer Service for Other Retail Brands
In the Retail industry, Boxed's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| Boxed | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
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Boxed as an Employer
2.5/5
Boxed has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Boxed scored a 24 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Boxed would recommend the brand to a friend. ENPS measures how likely Boxed employees would recommend working at Boxed to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Global Ranking Snapshot
Boxed is ranked #648 in the Global Top 100 Brands. It ranks just behind MasterClass and just ahead of Philz Coffee.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
646 |  | Zwift |  | Eric Min | Tech |
647 |  | MasterClass |  | David Rogier | Media and Entertainment |
648 | | Boxed | | Chieh Huang | Retail |
649 |  | Philz Coffee |  | Jacob Jaber | Retail |
650 |  | LegalZoom |  | Jeff Stibel | Tech |
651 |  | Tommy Bahama |  | Douglas Wood | Fashion and Beauty |
652 |  | Bass Pro Shops |  | John Morris | Retail |
Retail Ranking Snapshot
Boxed is ranked #100 in the Retail Industry. It ranks just behind Sally Beauty and just ahead of Philz Coffee.
| RANK | COMPANY | Location | |
|---|---|---|---|
98 |  | Wawa, Inc. | |
99 |  | Sally Beauty | Denton, TX |
100 | | Boxed | Edison, NJ |
101 | | Philz Coffee | San Francisco, CA |
102 | | Tommy Bahama | Seattle, WA |
103 | | Bass Pro Shops | Springfield, MO |
104 |  | ALDI USA |
