4
NPS
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ThredUP
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About ThredUP's Brand
Among its major competitors, ThredUP is ranked in 3rd place for NPS while Destination XL Group is 1st, and Stitch Fix is 2nd.Their current valuation is $650.00M
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
ThredUP Ranking
- #3 / 4 of its competitors
ThredUP NPS
ThredUP's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether ThredUP's customers would recommend using the product based on a scale of -100 to 100.
ThredUP Overall NPS
| 46% | Promoters |
|---|---|
| 12% | Passives |
| 42% | Detractors |
ThredUP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 10 | Jul 2023 | 10 |
Aug 2023 12 | Aug 2023 | 12 |
Sep 2023 10 | Sep 2023 | 10 |
Oct 2023 6 | Oct 2023 | 6 |
Nov 2023 8 | Nov 2023 | 8 |
Dec 2023 7 | Dec 2023 | 7 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 7 | Apr 2024 | 7 |
Jul 2024 5 | Jul 2024 | 5 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 4 | Mar 2025 | 4 |
Jan 2026 4 | Jan 2026 | 4 |
How Other Brands Compare
ThredUP is ranked third for NPS among its competitors. Destination XL Group and Stitch Fix come in first and second, with EXPRESS coming in at #4. Among those competitors, it is the second most valued company behind Stitch Fix.
ThredUP |  Stitch Fix |  EXPRESS |  Destination XL Group | |
| Global Ranking | #- | #645 | #- | #- |
| NPS | 4 | 16 | -4 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $650.00M | $3.36B | $257.95M | $80.81M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThredUP NPS by Gender
ThredUP's NPS was rated 0 by Female customers on Comparably.
Female
0
ThredUP's NPS was rated by Female customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Male
N/A
ThredUP's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ThredUP NPS by Ethnicity
ThredUP's NPS was rated 0 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other 0 | Other | 0 |
ThredUP NPS by Age
ThredUP's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
ThredUP NPS by Usage
ThredUP's NPS was rated the highest by customers who have used ThredUP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
ThredUP NPS vs. Competitors
Compared to its competitors, ThredUP's NPS is rated right above Aeropostale, and is preceded by Stitch Fix.
| COMPANY | NPS Score | |
|---|---|---|
| Destination XL Group | 60 |
| Stitch Fix | 16 |
| ThredUP | 4 |
 | Aeropostale | -3 |
| EXPRESS | -4 |
 | Christopher & Banks | -34 |
ThredUP Customer Reviews
Out of the 5 ThredUP customer reviews 4 were positive and 1 was constructive. ThredUP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ThredUP Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ThredUP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ThredUP Customer Loyalty Score by Gender
ThredUP's Customer Loyalty score was rated 84 by Female customers on Comparably.
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Female
84%
Yes
Male
N/A
Yes
ThredUP Customer Loyalty Score by Ethnicity
ThredUP's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ThredUP.
89
out of 100
Caucasian
78
out of 100
Other
ThredUP Customer Loyalty Score by Age
ThredUP's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 70% | 26-30 | 70% |
31-35 82% | 31-35 | 82% |
36-40 89% | 36-40 | 89% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
ThredUP Customer Loyalty Score by Usage
ThredUP's Customer Loyalty score was rated the highest by customers who have used ThredUP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ThredUP Customer Loyalty Score by Industry
ThredUP's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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ThredUP Customer Loyalty vs. Competitors
Compared to its competitors, ThredUP's Customer Loyalty score is rated right above EXPRESS, and is preceded by Christopher & Banks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Christopher & Banks | 83% |
| ThredUP | 76% |
| EXPRESS | 72% |
| Aeropostale | 71% |
| Destination XL Group | 68% |
| Stitch Fix | 63% |
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ThredUP Product Quality
3.6/5
ThredUP has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ThredUP Product Information
ThredUP’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThredUP's product the highest. Reviewers from the Retail industry rated ThredUP the lowest at 3.2.
- Website
- http://www.thredup.com
- Company Size
- 501-1,000 Employees
Industry
Retail
Ecommerce and Marketplaces
Quick Insights into ThredUP Product Quality
ThredUP's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used ThredUP's products/services for 5 to 10 Years.
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Ranked ThredUP Product Quality the Highest
Ranked ThredUP Product Quality the Lowest
ThredUP Product Quality Score by Gender
ThredUP's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
ThredUP Product Quality Score by Ethnicity
ThredUP's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ThredUP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 3 | Other | 3 |
ThredUP Product Quality Score by Age
ThredUP's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.7 | 36-40 | 2.7 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.1 | 56-60 | 3.1 |
ThredUP Product Quality Score by Usage
ThredUP's Product Quality score was rated the highest by customers who have used ThredUP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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ThredUP Product Quality Score by Industry
ThredUP's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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ThredUP Product Quality vs. Competitors
Compared to its competitors, ThredUP's Product Quality score is rated right above EXPRESS, and is preceded by Stitch Fix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| Stitch Fix | 3.9/5 |
| ThredUP | 3.6/5 |
| EXPRESS | 3.6/5 |
| Christopher & Banks | 3.2/5 |
| Aeropostale | 3.1/5 |
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ThredUP Pricing
ThredUP ROI & Value For Money
3.3/5
ThredUP has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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ThredUP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Retail industry think that they had the lowest ROI from ThredUP.
Quick Insights into ThredUP ROI
ThredUP's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used ThredUP's products/services for 5 to 10 Years.
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Ranked ThredUP ROI the Highest
Ranked ThredUP ROI the Lowest
ThredUP ROI Score by Gender
ThredUP's ROI score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
ThredUP ROI Score by Ethnicity
ThredUP's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ThredUP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.9 | Other | 2.9 |
ThredUP ROI Score by Age
ThredUP's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ThredUP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3 | 26-30 | 3 |
31-35 3 | 31-35 | 3 |
36-40 2.4 | 36-40 | 2.4 |
41-45 4.5 | 41-45 | 4.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3 | 56-60 | 3 |
ThredUP ROI Score by Usage
ThredUP's ROI score was rated the highest by customers who have used ThredUP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ThredUP ROI Score by Industry
ThredUP's ROI score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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ThredUP Pricing vs. Competitors
Compared to its competitors, ThredUP's ROI score is rated right above Aeropostale, and is preceded by EXPRESS.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| Stitch Fix | 3.6/5 |
| EXPRESS | 3.4/5 |
| ThredUP | 3.3/5 |
| Aeropostale | 3.1/5 |
| Christopher & Banks | 3/5 |
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ThredUP Customer Satisfaction (CSAT)
ThredUP Customer Satisfaction (CSAT) Score
66 / 100
ThredUP has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
47%
Satisfied
19%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ThredUP Customer Satisfaction
ThredUP's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 51-55.
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Ranked ThredUP Customer Satisfaction the Highest
Ranked ThredUP Customer Satisfaction the Lowest
ThredUP Customer Satisfaction Score by Gender
ThredUP's Customer Satisfaction score was rated 59 by Female customers on Comparably.
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59 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 9% | |
Very Dissatisfied | 27% |
ThredUP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ThredUP's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
50%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
31%
CSAT according to Other
ThredUP's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
ThredUP Customer Satisfaction Score by Age
ThredUP's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 51-55 | 33% |
ThredUP Customer Satisfaction Score by Usage
ThredUP's Customer Satisfaction score was rated the highest by customers who have used ThredUP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ThredUP Customer Satisfaction Score by Industry
ThredUP's Customer Satisfaction score was rated 80 points by Tech industry customers.
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"title": "ThredUP Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "ThredUP's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}ThredUP Customer Satisfaction vs. Competitors
Compared to its competitors, ThredUP's Customer Satisfaction score is rated right above Aeropostale, and is preceded by EXPRESS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination XL Group | 100% |
| Stitch Fix | 70% |
| EXPRESS | 69% |
| ThredUP | 66% |
| Aeropostale | 58% |
| Christopher & Banks | 33% |
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ThredUP Customer Service
3.2/5
ThredUP has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ThredUP's Customer Service
Website
http://www.thredup.com
Quick Insights into ThredUP Customer Service
ThredUP's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used ThredUP's products/services for 2 to 5 Years.
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Ranked ThredUP Customer Service the Highest
Ranked ThredUP Customer Service the Lowest
ThredUP Customer Service Score by Gender
ThredUP's Customer Service score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
ThredUP Customer Service Score by Ethnicity
ThredUP's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2.4 | Other | 2.4 |
ThredUP Customer Service Score by Age
ThredUP's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3 | 31-35 | 3 |
36-40 2.4 | 36-40 | 2.4 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.5 | 56-60 | 3.5 |
ThredUP Customer Service Score by Usage
ThredUP's Customer Service score was rated the highest by customers who have used ThredUP's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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ThredUP Customer Service Score by Industry
ThredUP's Customer Service score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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ThredUP Customer Service vs. Competitors
Compared to its competitors, ThredUP's Customer Service score is rated right above Aeropostale, and is preceded by Destination XL Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stitch Fix | 3.9/5 |
| EXPRESS | 3.5/5 |
| Destination XL Group | 3.4/5 |
| ThredUP | 3.2/5 |
| Aeropostale | 2.9/5 |
| Christopher & Banks | 2.7/5 |
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ThredUP as an Employer
2.7/5
ThredUP has a 2.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
ThredUP scored a 4 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of ThredUP would recommend the brand to a friend. ENPS measures how likely ThredUP employees would recommend working at ThredUP to a friend.
Net Promoter Score
4
NPS Score
| 46% | Promoters |
|---|---|
| 12% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 32% | Promoters |
|---|---|
| 11% | Passive |
| 57% | Detractors |
