-34
NPS
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Christopher & Banks
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About Christopher & Banks' Brand
Among its major competitors, Christopher & Banks is ranked in 6th place for NPS while Vince Holding Corp. is 1st, and Destination XL Group is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Christopher & Banks CMO
Monica L. Dahl
Ms. Monica L. Dahl has been Chief Marketing Officer and Senior Vice President of Omni-Channel & Public Relations at Christopher & Banks Corporation since April 2016. Ms. Dahl served as Senior Vice President of Marketing, Omnichannel and Public Relations at Christopher & Banks Corporation since November 2014 until April 2016. She served as the Senior Vice President of Marketing at Christopher & Banks Corporation since April 2013 and served as its Senior Vice President of Multi-Channel Marketing, Investor Relations and Business Strategy since November 2011 until April 2013. She served as Senior Vice President of e-Commerce, Planning & Allocation and Strategy at Christopher & Banks Corporation since July 2010. She served as Senior Vice President Planning & Allocation & E-commerce at Christopher & Banks Corp. since August 2008. She served as an Executive Vice President and Chief Operating Officer of Christopher & Banks Corp. since December 2005. Ms. Dahl is responsible for Human Resources, Information Systems and various aspects of the Acorn division's operations, she adds the management of other operational areas to her responsibilities. She joined Christopher & Banks Corp. as Vice president of Business Development in May 2004. Prior to Christopher & Banks, Ms. Dahl held senior positions in several areas including sourcing, merchandising and planning with Wilson's The Leather Experts, Inc.
Christopher & Banks Ranking
- #4 / 4 of its competitors
Christopher & Banks NPS
Christopher & Banks's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Christopher & Banks's customers would recommend using the product based on a scale of -100 to 100.
Christopher & Banks Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Christopher & Banks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
Mar 2025 -33 | Mar 2025 | -33 |
How Other Brands Compare
Christopher & Banks is ranked #4 for NPS among its competitors. Vince Holding Corp. and Dolls Kill come in first and second, with Hanesbrands coming in at third.
Christopher & Banks |  Dolls Kill |  Hanesbrands |  Vince Holding Corp. | |
| Global Ranking | #- | #947 | #- | #- |
| NPS | -34 | 14 | 9 | 100 |
| Valuation Updated every 24 hours for public companies | - | $200.00M | $6.76B | $131.24M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christopher & Banks NPS vs. Competitors
Compared to its competitors, Christopher & Banks's NPS is rated right below Aeropostale.
| COMPANY | NPS Score | |
|---|---|---|
| Vince Holding Corp. | 100 |
 | Destination XL Group | 60 |
| Dolls Kill | 14 |
| Hanesbrands | 9 |
 | Wool and the Gang | N/A |
 | Aeropostale | -3 |
| Christopher & Banks | -34 |
Christopher & Banks Customer Reviews
Out of the 2 Christopher & Banks customer reviews 0 were positive and 2 were constructive. Christopher & Banks customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Christopher & Banks Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Christopher & Banks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Christopher & Banks Customer Loyalty vs. Competitors
Compared to its competitors, Christopher & Banks's Customer Loyalty score is rated right above Hanesbrands.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Christopher & Banks | 83% |
| Hanesbrands | 80% |
| Dolls Kill | 77% |
| Aeropostale | 71% |
| Destination XL Group | 68% |
| Vince Holding Corp. | N/A |
| Wool and the Gang | N/A |
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Christopher & Banks Product Quality
3.2/5
Christopher & Banks has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Christopher & Banks Product Information
Christopher & Banks’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Christopher & Banks Product Quality vs. Competitors
Compared to its competitors, Christopher & Banks's Product Quality score is rated right above Aeropostale, and is preceded by Hanesbrands.
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| Dolls Kill | 3.7/5 |
| Hanesbrands | 3.7/5 |
| Christopher & Banks | 3.2/5 |
| Aeropostale | 3.1/5 |
| Vince Holding Corp. | N/A |
| Wool and the Gang | N/A |
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Christopher & Banks Pricing
Christopher & Banks ROI & Value For Money
3/5
Christopher & Banks has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Christopher & Banks Pricing vs. Competitors
Compared to its competitors, Christopher & Banks's ROI score is rated right above Vince Holding Corp., and is preceded by Aeropostale.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| Hanesbrands | 3.7/5 |
| Dolls Kill | 3.2/5 |
| Aeropostale | 3.1/5 |
| Christopher & Banks | 3/5 |
| Vince Holding Corp. | N/A |
| Wool and the Gang | N/A |
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Christopher & Banks Customer Satisfaction (CSAT)
Christopher & Banks Customer Satisfaction (CSAT) Score
33 / 100
Christopher & Banks has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Christopher & Banks Customer Satisfaction vs. Competitors
Compared to its competitors, Christopher & Banks's Customer Satisfaction score is rated right above Vince Holding Corp., and is preceded by Aeropostale.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination XL Group | 100% |
| Dolls Kill | 66% |
| Hanesbrands | 63% |
| Aeropostale | 58% |
| Christopher & Banks | 33% |
| Vince Holding Corp. | 0% |
| Wool and the Gang | 0% |
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Christopher & Banks Customer Service
2.7/5
Christopher & Banks has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Christopher & Banks's Customer Service
Website
http://www.christopherandbanks.com
Christopher & Banks Customer Service vs. Competitors
Compared to its competitors, Christopher & Banks's Customer Service score is rated right above Vince Holding Corp., and is preceded by Aeropostale.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hanesbrands | 3.6/5 |
| Destination XL Group | 3.4/5 |
| Dolls Kill | 3.4/5 |
| Aeropostale | 2.9/5 |
| Christopher & Banks | 2.7/5 |
| Vince Holding Corp. | N/A |
| Wool and the Gang | N/A |
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Christopher & Banks as an Employer
2.6/5
Christopher & Banks has a 2.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Christopher & Banks scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Christopher & Banks would recommend the brand to a friend. ENPS measures how likely Christopher & Banks employees would recommend working at Christopher & Banks to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
