-39
NPS
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Associated Materials
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About Associated Materials' Brand
Associated Materials is a leading manufacturer of professionally installed exterior building products.
Brand at a Glance
67%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.1/5
Customer Service
Associated Materials NPS
Associated Materials's Net Promoter Score (NPS) is a -39 with 25% Promoters, 11% Passives, and 64% Detractors. Net Promoter Score tracks whether Associated Materials's customers would recommend using the product based on a scale of -100 to 100.
Associated Materials Overall NPS
| 25% | Promoters |
|---|---|
| 11% | Passives |
| 64% | Detractors |
Associated Materials NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -53 | May 2022 | -53 |
Jun 2022 -57 | Jun 2022 | -57 |
Sep 2022 -54 | Sep 2022 | -54 |
Nov 2022 -56 | Nov 2022 | -56 |
Dec 2022 -50 | Dec 2022 | -50 |
Jan 2023 -52 | Jan 2023 | -52 |
Apr 2023 -46 | Apr 2023 | -46 |
May 2023 -39 | May 2023 | -39 |
Jun 2023 -37 | Jun 2023 | -37 |
Aug 2023 -42 | Aug 2023 | -42 |
May 2024 -38 | May 2024 | -38 |
Aug 2024 -39 | Aug 2024 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Associated Materials NPS by Gender
Male customers rated Associated Materials's NPS 63 points higher than Female customers.
Male
-37
Associated Materials's NPS was rated -37 by Male customers on Comparably.
18%
Promoters
27%
Passives
55%
Detractors
Female
-100
Associated Materials's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Associated Materials NPS by Ethnicity
Associated Materials's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Associated Materials NPS by Age
Associated Materials's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Associated Materials NPS by Usage
Associated Materials's NPS was rated the highest by customers who have used Associated Materials's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -80 | 2 to 5 Years | -80 |
Over 10 Years -40 | Over 10 Years | -40 |
Associated Materials Customer Reviews
Out of the 4 Associated Materials customer reviews 0 were positive and 4 were constructive. Associated Materials customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Associated Materials Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Associated Materials users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Associated Materials Customer Loyalty Score by Gender
Male customers rated Associated Materials's Customer Loyalty score 27% higher than Female customers.
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Male
67%
Yes
Female
40%
Yes
Associated Materials Customer Loyalty Score by Ethnicity
Associated Materials's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Associated Materials.
55
out of 100
Caucasian
Associated Materials Customer Loyalty Score by Age
Associated Materials's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Associated Materials.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
51-55 70% | 51-55 | 70% |
66+ 70% | 66+ | 70% |
Associated Materials Customer Loyalty Score by Usage
Associated Materials's Customer Loyalty score was rated 82% by customers who have used Associated Materials's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Associated Materials Customer Loyalty Score by Industry
Associated Materials's Customer Loyalty score was rated 55% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Associated Materials Product Quality
2.3/5
Associated Materials has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Associated Materials Product Information
Associated Materials’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Associated Materials's product the highest.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Manufacturing
Quick Insights into Associated Materials Product Quality
Associated Materials's Product Quality score was rated highest by customers who have used Associated Materials's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Associated Materials Product Quality the Highest
Ranked Associated Materials Product Quality the Lowest
Associated Materials Product Quality Score by Gender
Male customers rated Associated Materials's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Associated Materials Product Quality Score by Ethnicity
Associated Materials's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Associated Materials.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Associated Materials Product Quality Score by Age
Associated Materials's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Associated Materials.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Associated Materials Product Quality Score by Usage
Associated Materials's Product Quality score was rated the highest by customers who have used Associated Materials's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Associated Materials Product Quality Score by Industry
Associated Materials's Product Quality score was rated 1.5 stars by Construction industry customers.
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Associated Materials Pricing
Associated Materials ROI & Value For Money
2.5/5
Associated Materials has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Associated Materials Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Associated Materials ROI
Associated Materials's ROI score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Associated Materials ROI the Highest
Ranked Associated Materials ROI the Lowest
Associated Materials ROI Score by Gender
Male customers rated Associated Materials's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Associated Materials.
Male
2.6/5
Female
1.5/5
Associated Materials ROI Score by Ethnicity
Associated Materials's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Associated Materials.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Associated Materials ROI Score by Age
Associated Materials's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Associated Materials.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Associated Materials ROI Score by Usage
Associated Materials's ROI score was rated the highest by customers who have used Associated Materials's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Associated Materials ROI Score by Industry
Associated Materials's ROI score was rated 1.7 stars by Construction industry customers.
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Associated Materials Customer Satisfaction (CSAT)
Associated Materials Customer Satisfaction (CSAT) Score
35 / 100
Associated Materials has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Associated Materials Customer Satisfaction
Associated Materials's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Associated Materials' Customer Satisfaction.
Ranked Associated Materials Customer Satisfaction the Highest
Ranked Associated Materials Customer Satisfaction the Lowest
Associated Materials Customer Satisfaction Score by Gender
Male customers rated Associated Materials's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Associated Materials.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Associated Materials Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Associated Materials' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Associated Materials.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Associated Materials Customer Satisfaction Score by Age
Associated Materials's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Associated Materials.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Associated Materials Customer Satisfaction Score by Usage
Associated Materials's Customer Satisfaction score was rated 25 points by customers who have used Associated Materials's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Associated Materials Customer Satisfaction Score by Industry
Associated Materials's Customer Satisfaction score was rated 33 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Associated Materials Customer Satisfaction Score by Industry",
"text": "Associated Materials's Customer Satisfaction score was rated 33 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Associated Materials's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Associated Materials Customer Service
2.1/5
Associated Materials has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Associated Materials's Customer Service
Address
3050 Bowers Avenue, Akron, OH 95054-3299
Website
http://www.associatedmaterials.com/
Phone Number
(330) 922-2041
Quick Insights into Associated Materials Customer Service
Associated Materials's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Associated Materials' Customer Service score.
Ranked Associated Materials Customer Service the Highest
Ranked Associated Materials Customer Service the Lowest
Associated Materials Customer Service Score by Gender
Male customers rated Associated Materials's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Associated Materials.
Male
2/5
Female
1.5/5
Associated Materials Customer Service Score by Ethnicity
Associated Materials's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Associated Materials.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Associated Materials Customer Service Score by Age
Associated Materials's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Associated Materials.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Associated Materials Customer Service Score by Usage
Associated Materials's Customer Service score was rated the highest by customers who have used Associated Materials's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Associated Materials Customer Service Score by Industry
Associated Materials's Customer Service score was rated 1.6 stars by Construction industry customers.
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Associated Materials as an Employer
2.8/5
Associated Materials has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Associated Materials scored a -39 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Associated Materials would recommend the brand to a friend. ENPS measures how likely Associated Materials employees would recommend working at Associated Materials to a friend.
Net Promoter Score
-39
NPS Score
| 25% | Promoters |
|---|---|
| 11% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 13% | Promoters |
|---|---|
| 34% | Passive |
| 53% | Detractors |
