-20
NPS
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INFICON
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About INFICON's Brand
INFICON provides critical sensor technologies and process control software for industrial vacuum processes.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
INFICON NPS
INFICON's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether INFICON's customers would recommend using the product based on a scale of -100 to 100.
INFICON Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
INFICON NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Sep 2024 -50 | Sep 2024 | -50 |
Dec 2024 -20 | Dec 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INFICON Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of INFICON users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INFICON Product Quality
3.2/5
INFICON has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock INFICON's overall Product Quality score rated by its users and customers.
INFICON Product Information
INFICON’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.inficon.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
INFICON Pricing
INFICON ROI & Value For Money
3.5/5
INFICON has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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INFICON Customer Satisfaction (CSAT)
INFICON Customer Satisfaction (CSAT) Score
75 / 100
INFICON has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
INFICON Customer Service
3.4/5
INFICON has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About INFICON's Customer Service
Address
East Syracuse, NY
Website
www.inficon.com
INFICON as an Employer
3.0/5
INFICON has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
INFICON scored a -20 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of INFICON would recommend the brand to a friend. ENPS measures how likely INFICON employees would recommend working at INFICON to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 8% | Promoters |
|---|---|
| 42% | Passive |
| 50% | Detractors |
