10
NPS
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Ultratech
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About Ultratech's Brand
laser thermal processing equipment Among its major competitors, Ultratech is ranked in 4th place for NPS while Kulicke and Soffa is 1st, and ASML is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Ultratech Ranking
- #4 / 4 of its competitors
Ultratech NPS
Ultratech's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Ultratech's customers would recommend using the product based on a scale of -100 to 100.
Ultratech Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
Ultratech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Jan 2022 20 | Jan 2022 | 20 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 -1 | Jun 2022 | -1 |
Jul 2022 12 | Jul 2022 | 12 |
May 2023 0 | May 2023 | 0 |
Oct 2023 10 | Oct 2023 | 10 |
How Other Brands Compare
Ultratech is ranked #4 for NPS among its competitors. Kulicke and Soffa and ASML come in first and second, with Photronics coming in at third.
Ultratech |  ASML |  Photronics | Kulicke and Soffa | |
| Global Ranking | #- | #837 | #- | #- |
| NPS | 10 | 42 | 14 | 100 |
| Valuation Updated every 24 hours for public companies | - | - | $852.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ultratech NPS vs. Competitors
Compared to its competitors, Ultratech's NPS is rated right above Justrite Manufacturing, and is preceded by Photronics.
| COMPANY | NPS Score | |
|---|---|---|
| Kulicke and Soffa | 100 |
| ASML | 42 |
| Photronics | 14 |
| Ultratech | 10 |
 | Justrite Manufacturing | -20 |
Ultratech Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Ultratech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ultratech Customer Loyalty vs. Competitors
Compared to its competitors, Ultratech's Customer Loyalty score is rated right above Justrite Manufacturing, and is preceded by ASML.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Photronics | 85% |
| ASML | 81% |
| Ultratech | 74% |
| Justrite Manufacturing | 60% |
| Kulicke and Soffa | N/A |
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Ultratech Product Quality
3.9/5
Ultratech has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Ultratech Product Information
Ultratech’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.ultratech.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Ultratech Product Quality vs. Competitors
Compared to its competitors, Ultratech's Product Quality score is rated right above Justrite Manufacturing, and is preceded by ASML.
| COMPANY | Product Quality Score | |
|---|---|---|
| Photronics | 4.1/5 |
| ASML | 4/5 |
| Ultratech | 3.9/5 |
| Justrite Manufacturing | 2.2/5 |
| Kulicke and Soffa | 1.5/5 |
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Ultratech Pricing
Ultratech ROI & Value For Money
3.7/5
Ultratech has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Ultratech Pricing vs. Competitors
Compared to its competitors, Ultratech's ROI score is rated right above Photronics, and is preceded by ASML.
| COMPANY | Pricing Score | |
|---|---|---|
| ASML | 4.1/5 |
| Ultratech | 3.7/5 |
| Photronics | 3.5/5 |
| Justrite Manufacturing | 2.2/5 |
| Kulicke and Soffa | N/A |
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Ultratech Customer Satisfaction (CSAT)
Ultratech Customer Satisfaction (CSAT) Score
80 / 100
Ultratech has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ultratech Customer Satisfaction vs. Competitors
Compared to its competitors, Ultratech's Customer Satisfaction score is rated right above ASML.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ultratech | 80% |
| ASML | 79% |
| Photronics | 75% |
| Kulicke and Soffa | 0% |
| Justrite Manufacturing | 0% |
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Ultratech Customer Service
3.6/5
Ultratech has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ultratech's Customer Service
Address
3050 Zanker Road, San Jose, CA
Website
http://www.ultratech.com
Phone Number
4085773379
Ultratech Customer Service vs. Competitors
Compared to its competitors, Ultratech's Customer Service score is rated right above Photronics, and is preceded by ASML.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASML | 4.1/5 |
| Ultratech | 3.6/5 |
| Photronics | 3.5/5 |
| Justrite Manufacturing | 2.2/5 |
| Kulicke and Soffa | N/A |
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Ultratech as an Employer
3.4/5
Ultratech has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Ultratech scored a 10 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Ultratech would recommend the brand to a friend. ENPS measures how likely Ultratech employees would recommend working at Ultratech to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
