-20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Justrite Manufacturing
Marketing or Exec? Claim Your Free Account
About Justrite Manufacturing's Brand
Justrite is a source of storage, handling and security products including fire prevention safety equipment for hazardous.
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Justrite Manufacturing NPS
Justrite Manufacturing's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Justrite Manufacturing's customers would recommend using the product based on a scale of -100 to 100.
Justrite Manufacturing Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Justrite Manufacturing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 -50 | Mar 2024 | -50 |
Sep 2024 -20 | Sep 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Justrite Manufacturing Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Justrite Manufacturing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Justrite Manufacturing Product Quality
2.2/5
Justrite Manufacturing has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Justrite Manufacturing's overall Product Quality score rated by its users and customers.
Justrite Manufacturing Product Information
Justrite Manufacturing’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.justrite.com
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Justrite Manufacturing Pricing
Justrite Manufacturing ROI & Value For Money
2.2/5
Justrite Manufacturing has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Justrite Manufacturing's overall ROI score rated by its users and customers.
Justrite Manufacturing Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Justrite Manufacturing Customer Service
2.2/5
Justrite Manufacturing has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Justrite Manufacturing's overall Customer Service score rated by its users and customers.
About Justrite Manufacturing's Customer Service
Address
2454 East Dempster Street Suite 300, Des Plaines, IL 60016
Website
http://www.justrite.com
Phone Number
(847)298-9250
Justrite Manufacturing as an Employer
2.2/5
Justrite Manufacturing has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Justrite Manufacturing
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Justrite Manufacturing scored a -20 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Justrite Manufacturing would recommend the brand to a friend. ENPS measures how likely Justrite Manufacturing employees would recommend working at Justrite Manufacturing to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
