18
NPS
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Mapbox
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About Mapbox's Brand
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. Among its major competitors, Mapbox is ranked in 4th place for NPS while Esri is 1st, and CARTO is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Mapbox Ranking
- #4 / 4 of its competitors
Mapbox NPS
Mapbox's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Mapbox's customers would recommend using the product based on a scale of -100 to 100.
Mapbox Overall NPS
| 48% | Promoters |
|---|---|
| 22% | Passives |
| 30% | Detractors |
Mapbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 12 | Jan 2023 | 12 |
Feb 2023 8 | Feb 2023 | 8 |
Mar 2023 3 | Mar 2023 | 3 |
Apr 2023 6 | Apr 2023 | 6 |
Jul 2023 9 | Jul 2023 | 9 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 10 | Oct 2023 | 10 |
Feb 2024 11 | Feb 2024 | 11 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 15 | May 2024 | 15 |
Oct 2024 20 | Oct 2024 | 20 |
Sep 2025 18 | Sep 2025 | 18 |
How Other Brands Compare
Mapbox is ranked #4 for NPS among its competitors. Esri and CARTO come in first and second, with Heroku coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mapbox NPS by Gender
Mapbox's NPS was rated 28 by Male customers on Comparably.
Male
28
Mapbox's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
N/A
Mapbox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mapbox NPS by Ethnicity
Mapbox's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Mapbox NPS by Usage
Mapbox's NPS was rated the highest by customers who have used Mapbox's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Mapbox NPS vs. Competitors
Compared to its competitors, Mapbox's NPS is rated right above DigitalGlobe, and is preceded by Heroku.
| COMPANY | NPS Score | |
|---|---|---|
 | Esri | 58 |
 | CARTO | 58 |
 | Heroku | 50 |
| Mapbox | 18 |
 | DigitalGlobe | 0 |
 | TerraStride | N/A |
Mapbox Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Mapbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mapbox Customer Loyalty Score by Gender
Mapbox's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Mapbox Customer Loyalty Score by Ethnicity
Mapbox's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Mapbox Customer Loyalty Score by Usage
Mapbox's Customer Loyalty score was rated the highest by customers who have used Mapbox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mapbox Customer Loyalty Score by Industry
Mapbox's Customer Loyalty score was rated 87% by Tech industry customers.
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Mapbox Customer Loyalty vs. Competitors
Compared to its competitors, Mapbox's Customer Loyalty score is rated right above CARTO, and is preceded by Esri.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DigitalGlobe | 100% |
| Heroku | 89% |
| Esri | 87% |
| Mapbox | 77% |
| CARTO | 65% |
| TerraStride | N/A |
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Mapbox Product Quality
3.6/5
Mapbox has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Mapbox Product Information
Mapbox’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mapbox's product the highest.
- Website
- http://www.mapbox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Mapbox Product Quality
Mapbox's Product Quality score was rated highest by customers who have used Mapbox's products/services for Less than 1 Year, and rated lowest by customers who have used Mapbox's products/services for 1 to 2 Years.
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Ranked Mapbox Product Quality the Highest
Ranked Mapbox Product Quality the Lowest
Mapbox Product Quality Score by Gender
Mapbox's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Mapbox Product Quality Score by Ethnicity
Mapbox's Product Quality score was rated 2.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
Mapbox Product Quality Score by Usage
Mapbox's Product Quality score was rated the highest by customers who have used Mapbox's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Mapbox Product Quality Score by Industry
Mapbox's Product Quality score was rated 3.1 stars by Tech industry customers.
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Mapbox Product Quality vs. Competitors
Compared to its competitors, Mapbox's Product Quality score is rated right above TerraStride, and is preceded by CARTO.
| COMPANY | Product Quality Score | |
|---|---|---|
| DigitalGlobe | 5/5 |
| Esri | 4.4/5 |
| Heroku | 4.2/5 |
| CARTO | 3.9/5 |
| Mapbox | 3.6/5 |
| TerraStride | N/A |
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Mapbox Pricing
Mapbox ROI & Value For Money
3.4/5
Mapbox has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Mapbox Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mapbox ROI
Mapbox's ROI score was rated highest by Male customers, and rated lowest by customers who have used Mapbox's products/services for 1 to 2 Years.
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Ranked Mapbox ROI the Highest
Ranked Mapbox ROI the Lowest
Mapbox ROI Score by Gender
Mapbox's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Mapbox ROI Score by Ethnicity
Mapbox's ROI score was rated 2.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.5 | Other | 2.5 |
Mapbox ROI Score by Usage
Mapbox's ROI score was rated the highest by customers who have used Mapbox's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Mapbox ROI Score by Industry
Mapbox's ROI score was rated 3.3 stars by Tech industry customers.
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Mapbox Pricing vs. Competitors
Compared to its competitors, Mapbox's ROI score is rated right above DigitalGlobe, and is preceded by CARTO.
| COMPANY | Pricing Score | |
|---|---|---|
| Esri | 4.1/5 |
| Heroku | 3.9/5 |
| CARTO | 3.7/5 |
| Mapbox | 3.4/5 |
| DigitalGlobe | 3/5 |
| TerraStride | N/A |
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Mapbox Customer Satisfaction (CSAT)
Mapbox Customer Satisfaction (CSAT) Score
88 / 100
Mapbox has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
46%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mapbox Customer Satisfaction
Mapbox's Customer Satisfaction score was rated highest by customers who have used Mapbox's products/services for Less than 1 Year, and rated lowest by customers who have used Mapbox's products/services for 1 to 2 Years.
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Ranked Mapbox Customer Satisfaction the Highest
Ranked Mapbox Customer Satisfaction the Lowest
Mapbox Customer Satisfaction Score by Gender
Mapbox's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Mapbox Customer Satisfaction Score by Ethnicity
CSAT according to Other
Mapbox's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Mapbox Customer Satisfaction Score by Usage
Mapbox's Customer Satisfaction score was rated the highest by customers who have used Mapbox's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Mapbox Customer Satisfaction Score by Industry
Mapbox's Customer Satisfaction score was rated 80 points by Tech industry customers.
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"title": "Mapbox Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
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}Mapbox Customer Satisfaction vs. Competitors
Compared to its competitors, Mapbox's Customer Satisfaction score is rated right above Esri, and is preceded by DigitalGlobe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DigitalGlobe | 100% |
| Mapbox | 88% |
| Esri | 84% |
| Heroku | 60% |
| CARTO | 40% |
| TerraStride | 0% |
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Mapbox Customer Service
3.4/5
Mapbox has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Mapbox's Customer Service
Address
740 15th St NW, Washington, DC 20005
Website
http://www.mapbox.com
Mapbox's Social Links
Quick Insights into Mapbox Customer Service
Mapbox's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Mapbox's products/services for 1 to 2 Years.
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Ranked Mapbox Customer Service the Highest
Ranked Mapbox Customer Service the Lowest
Mapbox Customer Service Score by Gender
Mapbox's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Mapbox Customer Service Score by Ethnicity
Mapbox's Customer Service score was rated 2.5 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.5 | Other | 2.5 |
Mapbox Customer Service Score by Usage
Mapbox's Customer Service score was rated the highest by customers who have used Mapbox's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Mapbox Customer Service Score by Industry
Mapbox's Customer Service score was rated 3.5 stars by Tech industry customers.
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Mapbox Customer Service vs. Competitors
Compared to its competitors, Mapbox's Customer Service score is rated right above CARTO, and is preceded by Heroku.
| COMPANY | Customer Service Score | |
|---|---|---|
| Esri | 4.2/5 |
| DigitalGlobe | 4/5 |
| Heroku | 3.8/5 |
| Mapbox | 3.4/5 |
| CARTO | 2.2/5 |
| TerraStride | N/A |
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Mapbox as an Employer
3.8/5
Mapbox has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Mapbox scored a 18 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Mapbox would recommend the brand to a friend. ENPS measures how likely Mapbox employees would recommend working at Mapbox to a friend.
Net Promoter Score
18
NPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
