0
NPS
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DigitalGlobe
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About DigitalGlobe's Brand
Among its major competitors, DigitalGlobe is ranked in 5th place for NPS while Planet Labs is 1st, and Trimble is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
4/5
Customer Service
DigitalGlobe Ranking
- #4 / 4 of its competitors
DigitalGlobe NPS
DigitalGlobe's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether DigitalGlobe's customers would recommend using the product based on a scale of -100 to 100.
DigitalGlobe Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
DigitalGlobe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
DigitalGlobe is ranked #4 for NPS among its competitors. Trimble and Kratos Defense and Security Solutions come in first and second, with Harris coming in at third.
DigitalGlobe |  Trimble |  Harris |  Kratos Defense and Security Solutions | |
| Global Ranking | #- | #347 | #- | #- |
| NPS | 0 | 22 | 0 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.26B | $42.95B | $1.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DigitalGlobe NPS vs. Competitors
Compared to its competitors, DigitalGlobe's NPS is rated right above Astro Digital, and is preceded by Harris.
| COMPANY | NPS Score | |
|---|---|---|
 | Planet Labs | 24 |
| Trimble | 22 |
| Kratos Defense and Security Solutions | 20 |
| Harris | 0 |
| DigitalGlobe | 0 |
 | Astro Digital | N/A |
 | Urthecast | N/A |
DigitalGlobe Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DigitalGlobe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DigitalGlobe Customer Loyalty vs. Competitors
Compared to its competitors, DigitalGlobe's Customer Loyalty score is rated right above Kratos Defense and Security Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DigitalGlobe | 100% |
| Kratos Defense and Security Solutions | 85% |
| Trimble | 79% |
| Harris | 78% |
| Planet Labs | 77% |
| Astro Digital | N/A |
| Urthecast | N/A |
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DigitalGlobe Product Quality
5/5
DigitalGlobe has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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DigitalGlobe Product Information
DigitalGlobe’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
DigitalGlobe Product Quality vs. Competitors
Compared to its competitors, DigitalGlobe's Product Quality score is rated right above Trimble.
| COMPANY | Product Quality Score | |
|---|---|---|
| DigitalGlobe | 5/5 |
| Trimble | 4/5 |
| Planet Labs | 3.9/5 |
| Kratos Defense and Security Solutions | 3.7/5 |
| Harris | 3.7/5 |
| Astro Digital | N/A |
| Urthecast | N/A |
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DigitalGlobe Pricing
DigitalGlobe ROI & Value For Money
3/5
DigitalGlobe has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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DigitalGlobe Pricing vs. Competitors
Compared to its competitors, DigitalGlobe's ROI score is rated right above Astro Digital, and is preceded by Kratos Defense and Security Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Trimble | 3.8/5 |
| Planet Labs | 3.7/5 |
| Harris | 3.6/5 |
| Kratos Defense and Security Solutions | 3.5/5 |
| DigitalGlobe | 3/5 |
| Astro Digital | N/A |
| Urthecast | N/A |
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DigitalGlobe Customer Satisfaction (CSAT)
DigitalGlobe Customer Satisfaction (CSAT) Score
100 / 100
DigitalGlobe has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DigitalGlobe Customer Satisfaction vs. Competitors
Compared to its competitors, DigitalGlobe's Customer Satisfaction score is rated right above Kratos Defense and Security Solutions, and is preceded by Trimble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trimble | 100% |
| DigitalGlobe | 100% |
| Kratos Defense and Security Solutions | 75% |
| Planet Labs | 72% |
| Harris | 70% |
| Astro Digital | 0% |
| Urthecast | 0% |
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DigitalGlobe Customer Service
4/5
DigitalGlobe has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About DigitalGlobe's Customer Service
Address
1300 West 120th Avenue, 80234
Website
https://www.digitalglobe.com/
Phone Number
303-684-4000
DigitalGlobe's Social Links
DigitalGlobe Customer Service vs. Competitors
Compared to its competitors, DigitalGlobe's Customer Service score is rated right above Planet Labs.
| COMPANY | Customer Service Score | |
|---|---|---|
| DigitalGlobe | 4/5 |
| Planet Labs | 3.9/5 |
| Trimble | 3.7/5 |
| Kratos Defense and Security Solutions | 3.5/5 |
| Harris | 3.5/5 |
| Astro Digital | N/A |
| Urthecast | N/A |
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DigitalGlobe as an Employer
2.5/5
DigitalGlobe has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
DigitalGlobe scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of DigitalGlobe would recommend the brand to a friend. ENPS measures how likely DigitalGlobe employees would recommend working at DigitalGlobe to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
