20
NPS
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Kratos Defense and Security Solutions
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About Kratos Defense and Security Solutions' Brand
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Kratos Defense and Security Solutions NPS
Kratos Defense and Security Solutions's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Kratos Defense and Security Solutions's customers would recommend using the product based on a scale of -100 to 100.
Kratos Defense and Security Solutions Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Kratos Defense and Security Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2025 20 | Sep 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kratos Defense and Security Solutions Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kratos Defense and Security Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kratos Defense and Security Solutions Product Quality
3.7/5
Kratos Defense and Security Solutions has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kratos Defense and Security Solutions' overall Product Quality score rated by its users and customers.
Kratos Defense and Security Solutions Product Information
Kratos Defense and Security Solutions’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kratosdefense.com
- Company Size
- 1,001-5,000 Employees
Kratos Defense and Security Solutions Pricing
Kratos Defense and Security Solutions ROI & Value For Money
3.5/5
Kratos Defense and Security Solutions has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Kratos Defense and Security Solutions Customer Satisfaction (CSAT)
Kratos Defense and Security Solutions Customer Satisfaction (CSAT) Score
75 / 100
Kratos Defense and Security Solutions has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kratos Defense and Security Solutions Customer Service
3.5/5
Kratos Defense and Security Solutions has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kratos Defense and Security Solutions' overall Customer Service score rated by its users and customers.
About Kratos Defense and Security Solutions's Customer Service
Website
http://www.kratosdefense.com
Kratos Defense and Security Solutions as an Employer
3.9/5
Kratos Defense and Security Solutions has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Kratos Defense and Security Solutions
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Kratos Defense and Security Solutions scored a 20 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Kratos Defense and Security Solutions would recommend the brand to a friend. ENPS measures how likely Kratos Defense and Security Solutions employees would recommend working at Kratos Defense and Security Solutions to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
