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NPS
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Harris
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About Harris' Brand
International communications and informa Among its major competitors, Harris is ranked in 6th place for NPS while Motorola Solutions is 1st, and Rockwell Collins is 2nd.Their current valuation is $42.95B
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Harris Ranking
- #4 / 4 of its competitors
Harris NPS
Harris's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether Harris's customers would recommend using the product based on a scale of -100 to 100.
Harris Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
Harris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 20 | Jun 2021 | 20 |
Dec 2021 33 | Dec 2021 | 33 |
Jul 2022 43 | Jul 2022 | 43 |
Oct 2022 10 | Oct 2022 | 10 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
May 2023 -8 | May 2023 | -8 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -6 | Apr 2024 | -6 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Harris is ranked #4 for NPS among its competitors. Motorola Solutions and Boeing come in first and second, with Raytheon Technologies coming in at third. Among those competitors, it is the third most valued company behind Boeing.
Harris |  Boeing |  Raytheon Technologies |  Motorola Solutions | |
| Global Ranking | #- | #132 | #635 | #- |
| NPS | 0 | 7 | 7 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $42.95B | $147.47B | $32.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harris NPS by Gender
Harris's NPS was rated 0 by Male customers on Comparably.
Male
0
Harris's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Harris's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Harris NPS by Ethnicity
Harris's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Other -33 | Other | -33 |
Harris NPS by Age
Harris's NPS was rated 0 points by customers ages 18-25 on Comparably.
Harris NPS by Usage
Harris's NPS was rated -34 points by customers who have used Harris's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Harris NPS vs. Competitors
Compared to its competitors, Harris's NPS is rated right below Raytheon Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Motorola Solutions | 50 |
 | Rockwell Collins | 33 |
 | General Dynamics | 21 |
| Boeing | 7 |
| Raytheon Technologies | 7 |
| Harris | 0 |
Harris Customer Reviews
Out of the 2 Harris customer reviews 2 were positive and 0 were constructive. Harris customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Harris Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Harris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harris Customer Loyalty Score by Gender
Harris's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Harris Customer Loyalty Score by Ethnicity
Harris's Customer Loyalty score was rated 70% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Harris.
70
out of 100
African American/Black
70
out of 100
Other
Harris Customer Loyalty Score by Age
Harris's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Harris.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Harris Customer Loyalty Score by Usage
Harris's Customer Loyalty score was rated 70% by customers who have used Harris's products/services for 5 to 10 Years.
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Harris Customer Loyalty vs. Competitors
Compared to its competitors, Harris's Customer Loyalty score is rated right above General Dynamics, and is preceded by Motorola Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rockwell Collins | 85% |
| Motorola Solutions | 82% |
| Harris | 78% |
| General Dynamics | 75% |
| Raytheon Technologies | 74% |
| Boeing | 68% |
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Harris Product Quality
3.7/5
Harris has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Harris Product Information
Harris’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.harris.com
- Company Size
- 10,000+ Employees
Industry
Enterprise
Healthcare
SaaS
Quick Insights into Harris Product Quality
Harris's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Harris Product Quality the Highest
Ranked Harris Product Quality the Lowest
Harris Product Quality Score by Gender
Harris's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Harris Product Quality Score by Ethnicity
Harris's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Harris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 4 | Other | 4 |
Harris Product Quality Score by Age
Harris's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Harris Product Quality Score by Usage
Harris's Product Quality score was rated 3.8 stars by customers who have used Harris's products/services for 5 to 10 Years.
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Harris Product Quality vs. Competitors
Compared to its competitors, Harris's Product Quality score is rated right above Raytheon Technologies, and is preceded by Motorola Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| General Dynamics | 4/5 |
| Motorola Solutions | 3.9/5 |
| Harris | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Boeing | 3.5/5 |
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Harris Pricing
Harris ROI & Value For Money
3.6/5
Harris has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Harris ROI
Harris's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Harris ROI the Highest
Ranked Harris ROI the Lowest
Harris ROI Score by Gender
Harris's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Harris ROI Score by Ethnicity
Harris's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Harris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.3 | Other | 3.3 |
Harris ROI Score by Age
Harris's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Harris ROI Score by Usage
Harris's ROI score was rated 2.8 stars by customers who have used Harris's products/services for 5 to 10 Years.
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Harris Pricing vs. Competitors
Compared to its competitors, Harris's ROI score is rated right above Boeing, and is preceded by Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| Motorola Solutions | 3.9/5 |
| General Dynamics | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Harris | 3.6/5 |
| Boeing | 3.5/5 |
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Harris Customer Satisfaction (CSAT)
Harris Customer Satisfaction (CSAT) Score
70 / 100
Harris has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harris Customer Satisfaction
Harris's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.
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Ranked Harris Customer Satisfaction the Highest
Ranked Harris Customer Satisfaction the Lowest
Harris Customer Satisfaction Score by Gender
Harris's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Harris Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Harris' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Harris' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Harris.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Harris Customer Satisfaction Score by Age
Harris's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Harris.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Harris Customer Satisfaction Score by Usage
Harris's Customer Satisfaction score was rated 67 points by customers who have used Harris's products/services for 5 to 10 Years.
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Harris Customer Satisfaction vs. Competitors
Compared to its competitors, Harris's Customer Satisfaction score is rated right above Boeing, and is preceded by Motorola Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rockwell Collins | 86% |
| General Dynamics | 78% |
| Motorola Solutions | 70% |
| Harris | 70% |
| Boeing | 62% |
| Raytheon Technologies | 61% |
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Harris Customer Service
3.5/5
Harris has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Harris's Customer Service
Address
1025 West NASA Boulevard, Melbourne Beach, FL
Website
http://www.harris.com
Quick Insights into Harris Customer Service
Harris's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Harris Customer Service the Highest
Ranked Harris Customer Service the Lowest
Harris Customer Service Score by Gender
Harris's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Harris Customer Service Score by Ethnicity
Harris's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Harris.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.3 | Other | 3.3 |
Harris Customer Service Score by Age
Harris's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Harris Customer Service Score by Usage
Harris's Customer Service score was rated 3 stars by customers who have used Harris's products/services for 5 to 10 Years.
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Harris Customer Service vs. Competitors
Compared to its competitors, Harris's Customer Service score is rated right below Raytheon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Motorola Solutions | 4.1/5 |
| Rockwell Collins | 4/5 |
| General Dynamics | 4/5 |
| Boeing | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| Harris | 3.5/5 |
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Harris as an Employer
2.8/5
Harris has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Harris scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Harris would recommend the brand to a friend. ENPS measures how likely Harris employees would recommend working at Harris to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 21% | Promoters |
|---|---|
| 33% | Passive |
| 46% | Detractors |
