50
NPS
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Motorola Solutions
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About Motorola Solutions' Brand
Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Motorola Solutions NPS
Motorola Solutions's Net Promoter Score (NPS) is a 50 with 65% Promoters, 20% Passives, and 15% Detractors. Net Promoter Score tracks whether Motorola Solutions's customers would recommend using the product based on a scale of -100 to 100.
Motorola Solutions Overall NPS
| 65% | Promoters |
|---|---|
| 20% | Passives |
| 15% | Detractors |
Motorola Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 83 | Nov 2022 | 83 |
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 40 | Apr 2023 | 40 |
May 2023 49 | May 2023 | 49 |
Aug 2023 54 | Aug 2023 | 54 |
Oct 2023 57 | Oct 2023 | 57 |
Nov 2023 53 | Nov 2023 | 53 |
Dec 2023 43 | Dec 2023 | 43 |
Aug 2024 45 | Aug 2024 | 45 |
Nov 2024 48 | Nov 2024 | 48 |
Jan 2025 50 | Jan 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motorola Solutions NPS by Gender
Female customers rated Motorola Solutions's NPS 50 points higher than Male customers.
Male
50
Motorola Solutions's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
100
Motorola Solutions's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Motorola Solutions NPS by Ethnicity
Motorola Solutions's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Motorola Solutions NPS by Age
Motorola Solutions's NPS was rated 67 points by customers ages 26-30 on Comparably.
Motorola Solutions NPS by Usage
Motorola Solutions's NPS was rated the highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
Motorola Solutions Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Motorola Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Motorola Solutions Customer Loyalty Score by Gender
Male customers rated Motorola Solutions's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Motorola Solutions Customer Loyalty Score by Ethnicity
Motorola Solutions's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Motorola Solutions.
100
out of 100
Caucasian
Motorola Solutions Customer Loyalty Score by Age
Motorola Solutions's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Motorola Solutions Customer Loyalty Score by Usage
Motorola Solutions's Customer Loyalty score was rated the highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Motorola Solutions Customer Loyalty Score by Industry
Motorola Solutions's Customer Loyalty score was rated 70% by Tech industry customers.
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Motorola Solutions Product Quality
3.9/5
Motorola Solutions has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Motorola Solutions Product Information
Motorola Solutions serves markets in the United States and Canada. Motorola Solutions supports Web devices and offers products for small and medium sized businesses.
Motorola Solutions’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Motorola Solutions's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Languages Supported
English
Product Type
Law Enforcement Software
Emergency Notification Software
Quick Insights into Motorola Solutions Product Quality
Motorola Solutions's Product Quality score was rated highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Motorola Solutions Product Quality the Highest
Ranked Motorola Solutions Product Quality the Lowest
Motorola Solutions Product Quality Score by Gender
Female customers rated Motorola Solutions's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Motorola Solutions Product Quality Score by Ethnicity
Motorola Solutions's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Motorola Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Motorola Solutions Product Quality Score by Age
Motorola Solutions's Product Quality score was rated 4 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Motorola Solutions Product Quality Score by Usage
Motorola Solutions's Product Quality score was rated the highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Motorola Solutions Product Quality Score by Industry
Motorola Solutions's Product Quality score was rated 4.5 stars by Tech industry customers.
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Motorola Solutions Pricing
Motorola Solutions ROI & Value For Money
3.9/5
Motorola Solutions has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Motorola Solutions Pricing Plans
Motorola Solutions has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Motorola Solutions?
Small Businesses
Medium Businesses
Quick Insights into Motorola Solutions ROI
Motorola Solutions's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Motorola Solutions ROI the Highest
Ranked Motorola Solutions ROI the Lowest
Motorola Solutions ROI Score by Gender
Female customers rated Motorola Solutions's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Motorola Solutions ROI Score by Ethnicity
Motorola Solutions's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Motorola Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Motorola Solutions ROI Score by Age
Motorola Solutions's ROI score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Motorola Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Motorola Solutions ROI Score by Usage
Motorola Solutions's ROI score was rated the highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Motorola Solutions ROI Score by Industry
Motorola Solutions's ROI score was rated 4.1 stars by Tech industry customers.
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Motorola Solutions Customer Satisfaction (CSAT)
Motorola Solutions Customer Satisfaction (CSAT) Score
70 / 100
Motorola Solutions has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Motorola Solutions Customer Satisfaction
Motorola Solutions's Customer Satisfaction score was rated highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Motorola Solutions Customer Satisfaction the Highest
Ranked Motorola Solutions Customer Satisfaction the Lowest
Motorola Solutions Customer Satisfaction Score by Gender
Motorola Solutions's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Motorola Solutions.
100 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 83% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Motorola Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Motorola Solutions' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Motorola Solutions.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Motorola Solutions Customer Satisfaction Score by Age
Motorola Solutions's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Motorola Solutions.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Motorola Solutions Customer Satisfaction Score by Usage
Motorola Solutions's Customer Satisfaction score was rated 100 points by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Motorola Solutions Customer Satisfaction Score by Industry
Motorola Solutions's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Motorola Solutions Customer Service
4.1/5
Motorola Solutions has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Motorola Solutions's Customer Service
Address
500 W Monroe St, Chicago, IL 60661
Website
https://www.motorolasolutions.com/
Motorola Solutions's Social Links
Quick Insights into Motorola Solutions Customer Service
Motorola Solutions's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Motorola Solutions Customer Service the Highest
Ranked Motorola Solutions Customer Service the Lowest
Motorola Solutions Customer Service Score by Gender
Female customers rated Motorola Solutions's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Motorola Solutions.
Male
4.1/5
Female
4.5/5
Motorola Solutions Customer Service Score by Ethnicity
Motorola Solutions's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Motorola Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Motorola Solutions Customer Service Score by Age
Motorola Solutions's Customer Service score was rated 4 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Motorola Solutions Customer Service Score by Usage
Motorola Solutions's Customer Service score was rated the highest by customers who have used Motorola Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Motorola Solutions Customer Service Score by Industry
Motorola Solutions's Customer Service score was rated 4.3 stars by Tech industry customers.
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Motorola Solutions as an Employer
4.2/5
Motorola Solutions has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Motorola Solutions scored a 50 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Motorola Solutions would recommend the brand to a friend. ENPS measures how likely Motorola Solutions employees would recommend working at Motorola Solutions to a friend.
Net Promoter Score
50
NPS Score
| 65% | Promoters |
|---|---|
| 20% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
