22
NPS
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Planet Labs
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About Planet Labs' Brand
Planet Labs??aims to create an Earth-imaging satellite network with open data access.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Planet Labs CMO
Planet Labs NPS
Planet Labs's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether Planet Labs's customers would recommend using the product based on a scale of -100 to 100.
Planet Labs Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
Planet Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 21 | Feb 2023 | 21 |
Apr 2023 20 | Apr 2023 | 20 |
Jun 2023 22 | Jun 2023 | 22 |
Jul 2023 20 | Jul 2023 | 20 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 23 | Jan 2024 | 23 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 24 | Mar 2024 | 24 |
Jun 2025 26 | Jun 2025 | 26 |
Jan 2026 24 | Jan 2026 | 24 |
Feb 2026 21 | Feb 2026 | 21 |
May 2026 23 | May 2026 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planet Labs NPS by Gender
Male customers rated Planet Labs's NPS 43 points higher than Female customers.
Male
43
Planet Labs's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
0
Planet Labs's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Planet Labs NPS by Ethnicity
Planet Labs's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Planet Labs NPS by Age
Planet Labs's NPS was rated 20 points by customers ages 26-30 on Comparably.
Planet Labs NPS by Usage
Planet Labs's NPS was rated 20 points by customers who have used Planet Labs's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
Planet Labs Customer Reviews
Out of the 3 Planet Labs customer reviews 2 were positive and 1 was constructive. Planet Labs customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Planet Labs Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Planet Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Planet Labs Customer Loyalty Score by Gender
Female customers rated Planet Labs's Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
Planet Labs Customer Loyalty Score by Ethnicity
Planet Labs's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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100
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
Planet Labs Customer Loyalty Score by Age
Planet Labs's Customer Loyalty score was rated 82% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
Planet Labs Customer Loyalty Score by Usage
Planet Labs's Customer Loyalty score was rated 91% by customers who have used Planet Labs's products/services for 1 to 2 Years.
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Planet Labs Customer Loyalty Score by Industry
Planet Labs's Customer Loyalty score was rated 82% by Aerospace and Aviation industry customers.
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Planet Labs Product Quality
3.9/5
Planet Labs has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Planet Labs Product Information
Planet Labs’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Planet Labs's product the highest.
- Website
- https://www.planet.com/
- Company Size
- 501-1,000 Employees
Industry
SaaS
Quick Insights into Planet Labs Product Quality
Planet Labs's Product Quality score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked Planet Labs Product Quality the Highest
Ranked Planet Labs Product Quality the Lowest
Planet Labs Product Quality Score by Gender
Female customers rated Planet Labs's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Planet Labs Product Quality Score by Ethnicity
Planet Labs's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Planet Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Planet Labs Product Quality Score by Age
Planet Labs's Product Quality score was rated 4.4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Planet Labs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
Planet Labs Product Quality Score by Usage
Planet Labs's Product Quality score was rated 4 stars by customers who have used Planet Labs's products/services for 1 to 2 Years.
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Planet Labs Product Quality Score by Industry
Planet Labs's Product Quality score was rated 4.4 stars by Aerospace and Aviation industry customers.
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Planet Labs Pricing
Planet Labs ROI & Value For Money
3.7/5
Planet Labs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Planet Labs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Planet Labs ROI
Planet Labs's ROI score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked Planet Labs ROI the Highest
Ranked Planet Labs ROI the Lowest
Planet Labs ROI Score by Gender
Female customers rated Planet Labs's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Planet Labs ROI Score by Ethnicity
Planet Labs's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Planet Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Planet Labs ROI Score by Age
Planet Labs's ROI score was rated 4.4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Planet Labs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
Planet Labs ROI Score by Usage
Planet Labs's ROI score was rated 4 stars by customers who have used Planet Labs's products/services for 1 to 2 Years.
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Planet Labs ROI Score by Industry
Planet Labs's ROI score was rated 4.4 stars by Aerospace and Aviation industry customers.
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Planet Labs Customer Satisfaction (CSAT)
Planet Labs Customer Satisfaction (CSAT) Score
71 / 100
Planet Labs has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Planet Labs Customer Satisfaction
Planet Labs's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked Planet Labs Customer Satisfaction the Highest
Ranked Planet Labs Customer Satisfaction the Lowest
Planet Labs Customer Satisfaction Score by Gender
Female customers rated Planet Labs's Customer Satisfaction score 14 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Planet Labs Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Planet Labs' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Planet Labs' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Planet Labs Customer Satisfaction Score by Age
Planet Labs's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Planet Labs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Planet Labs Customer Satisfaction Score by Usage
Planet Labs's Customer Satisfaction score was rated 90 points by customers who have used Planet Labs's products/services for 1 to 2 Years.
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Planet Labs Customer Satisfaction Score by Industry
Planet Labs's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Planet Labs Customer Satisfaction Score by Industry",
"text": "Planet Labs's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Planet Labs's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Planet Labs Customer Service
3.8/5
Planet Labs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Planet Labs's Customer Service
Address
San Francisco, CA
Website
https://www.planet.com/
Quick Insights into Planet Labs Customer Service
Planet Labs's Customer Service score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked Planet Labs Customer Service the Highest
Ranked Planet Labs Customer Service the Lowest
Planet Labs Customer Service Score by Gender
Female customers rated Planet Labs's Customer Service score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Planet Labs Customer Service Score by Ethnicity
Planet Labs's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Planet Labs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Planet Labs Customer Service Score by Age
Planet Labs's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Planet Labs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Planet Labs Customer Service Score by Usage
Planet Labs's Customer Service score was rated 3.9 stars by customers who have used Planet Labs's products/services for 1 to 2 Years.
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Planet Labs Customer Service Score by Industry
Planet Labs's Customer Service score was rated 4.2 stars by Aerospace and Aviation industry customers.
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Planet Labs as an Employer
Consumer vs. Employees
Planet Labs scored a 22 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Planet Labs would recommend the brand to a friend. ENPS measures how likely Planet Labs employees would recommend working at Planet Labs to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
