50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CGG
Marketing or Exec? Claim Your Free Account
About CGG's Brand
Manufacturer of geoscience equipment. The company's geoscience equipment include sensors, monitoring system, geophysical data analysis system and other related products, enabling geoscience industry to acquire and analyse data. Among its major competitors, CGG is ranked in 2nd place for NPS while Vallourec is 1st, and Newpark Resources is 3rd.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
4/5
Pricing
4/5
Customer Service
CGG Ranking
- #1 / 4 of its competitors
CGG NPS
CGG's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether CGG's customers would recommend using the product based on a scale of -100 to 100.
CGG Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
CGG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Apr 2024 50 | Apr 2024 | 50 |
Jul 2024 33 | Jul 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
How Other Brands Compare
CGG is ranked first for NPS among its competitors. Schlumberger and Technip come in second and third, with SPX FLOW coming in at #4.
CGG |  Schlumberger |  SPX FLOW |  Technip | |
| Global Ranking | #- | #603 | #- | #- |
| NPS | 50 | 33 | 5 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | $3.64B | $3.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CGG NPS vs. Competitors
Compared to its competitors, CGG's NPS is rated right above Newpark Resources, and is preceded by Vallourec.
| COMPANY | NPS Score | |
|---|---|---|
 | Vallourec | 75 |
| CGG | 50 |
 | Newpark Resources | 34 |
| Schlumberger | 33 |
| Technip | 6 |
| SPX FLOW | 5 |
 | Dril-Quip | N/A |
 | Fugro | -100 |
CGG Customer Reviews
Out of the 2 CGG customer reviews 2 were positive and 0 were constructive. CGG customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CGG Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CGG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CGG Customer Loyalty vs. Competitors
Compared to its competitors, CGG's Customer Loyalty score is rated right above Newpark Resources, and is preceded by Technip.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fugro | 100% |
| SPX FLOW | 87% |
| Schlumberger | 81% |
| Technip | 67% |
| CGG | 55% |
| Newpark Resources | 53% |
| Vallourec | 10% |
| Dril-Quip | N/A |
Unlock CGG Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CGG Customer Loyalty vs. Competitors data and gain insights into your customers today.
CGG Product Quality
3/5
CGG has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CGG's overall Product Quality score rated by its users and customers.
CGG Product Information
CGG’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.cgg.com
- Company Size
- 5,001-10,000 Employees
CGG Product Quality vs. Competitors
Compared to its competitors, CGG's Product Quality score is rated right above Dril-Quip, and is preceded by SPX FLOW.
| COMPANY | Product Quality Score | |
|---|---|---|
| Newpark Resources | 4/5 |
| Schlumberger | 4/5 |
| Fugro | 4/5 |
| Technip | 3.8/5 |
| Vallourec | 3.7/5 |
| SPX FLOW | 3.5/5 |
| CGG | 3/5 |
| Dril-Quip | N/A |
Unlock CGG Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CGG Product Quality vs. Competitors data and gain insights into your customers today.
CGG Pricing
CGG ROI & Value For Money
4/5
CGG has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CGG's overall ROI score rated by its users and customers.
CGG Pricing vs. Competitors
Compared to its competitors, CGG's ROI score is rated right above Schlumberger.
| COMPANY | Pricing Score | |
|---|---|---|
| CGG | 4/5 |
| Schlumberger | 3.9/5 |
| Vallourec | 3.7/5 |
| Technip | 3.5/5 |
| Newpark Resources | 3.3/5 |
| SPX FLOW | 3.2/5 |
| Fugro | 2.5/5 |
| Dril-Quip | N/A |
Unlock CGG ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CGG ROI vs. Competitors data and gain insights into your customers today.
CGG Customer Satisfaction (CSAT)
CGG Customer Satisfaction (CSAT) Score
100 / 100
CGG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CGG Customer Satisfaction vs. Competitors
Compared to its competitors, CGG's Customer Satisfaction score is rated right above Newpark Resources.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CGG | 100% |
| Newpark Resources | 100% |
| Schlumberger | 81% |
| Technip | 65% |
| SPX FLOW | 64% |
| Vallourec | 50% |
| Fugro | 0% |
| Dril-Quip | 0% |
Unlock CGG Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CGG Customer Satisfaction vs. Competitors data and gain insights into your customers today.
CGG Customer Service
4/5
CGG has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CGG's overall Customer Service score rated by its users and customers.
About CGG's Customer Service
Address
Tour Maine-Montparnasse, Paris, 75755
Website
www.cgg.com
Phone Number
7
CGG Customer Service vs. Competitors
Compared to its competitors, CGG's Customer Service score is rated right above Vallourec, and is preceded by Schlumberger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schlumberger | 4/5 |
| CGG | 4/5 |
| Vallourec | 3.7/5 |
| Technip | 3.3/5 |
| Newpark Resources | 3.3/5 |
| SPX FLOW | 3.3/5 |
| Fugro | 2.5/5 |
| Dril-Quip | N/A |
Unlock CGG Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CGG Customer Service vs. Competitors data and gain insights into your customers today.
CGG as an Employer
Consumer vs. Employees
CGG scored a 50 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of CGG would recommend the brand to a friend. ENPS measures how likely CGG employees would recommend working at CGG to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
