-100
NPS
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Brand Page
Fugro
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About Fugro's Brand
Provider of geographical surveying services intended to provide information on landscape features. The company's geographical surveying services include data collection and interpretation on earth's surface and the soils and rocks beneath enabling the oil and gas, mining and the construction industry avail engineering data and associated consulting services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Fugro NPS
Fugro's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fugro's customers would recommend using the product based on a scale of -100 to 100.
Fugro Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fugro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fugro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fugro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fugro Product Quality
4/5
Fugro has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fugro's overall Product Quality score rated by its users and customers.
Fugro Product Information
Fugro’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.fugro.com
- Company Size
- 10,000+ Employees
Fugro Pricing
Fugro ROI & Value For Money
2.5/5
Fugro has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fugro's overall ROI score rated by its users and customers.
Fugro Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fugro Customer Service
2.5/5
Fugro has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fugro's overall Customer Service score rated by its users and customers.
About Fugro's Customer Service
Address
Veurse Achterweg 10, Leidschendam, 2264 SG Azerbaijan
Website
www.fugro.com
Phone Number
7
Fugro as an Employer
2.2/5
Fugro has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fugro scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fugro would recommend the brand to a friend. ENPS measures how likely Fugro employees would recommend working at Fugro to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
