6
NPS
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Technip
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About Technip's Brand
"Technip engages in project management, engineering and construction for the energy industry."
Brand at a Glance
67%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Technip NPS
Technip's Net Promoter Score (NPS) is a 6 with 39% Promoters, 28% Passives, and 33% Detractors. Net Promoter Score tracks whether Technip's customers would recommend using the product based on a scale of -100 to 100.
Technip Overall NPS
| 39% | Promoters |
|---|---|
| 28% | Passives |
| 33% | Detractors |
Technip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -25 | Dec 2022 | -25 |
Mar 2023 -17 | Mar 2023 | -17 |
Jun 2023 -15 | Jun 2023 | -15 |
Oct 2023 -22 | Oct 2023 | -22 |
Nov 2023 -10 | Nov 2023 | -10 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 8 | May 2024 | 8 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 7 | Jul 2024 | 7 |
Aug 2024 12 | Aug 2024 | 12 |
Feb 2025 12 | Feb 2025 | 12 |
Jun 2025 4 | Jun 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Technip NPS by Ethnicity
Technip's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Technip Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Technip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Technip Customer Loyalty Score by Ethnicity
Technip's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
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40
out of 100
Other
Technip Product Quality
3.8/5
Technip has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Technip Product Information
Technip’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.technip.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Technip Product Quality
Technip's Product Quality score was rated highest by Other customers.
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Ranked Technip Product Quality the Highest
Technip Product Quality Score by Ethnicity
Technip's Product Quality score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Technip.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Technip Pricing
Technip ROI & Value For Money
3.5/5
Technip has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Technip ROI
Technip's ROI score was rated highest by Other customers.
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Ranked Technip ROI the Highest
Technip ROI Score by Ethnicity
Technip's ROI score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Technip.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Technip Customer Satisfaction (CSAT)
Technip Customer Satisfaction (CSAT) Score
65 / 100
Technip has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
36%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Technip Customer Satisfaction
Technip's Customer Satisfaction score was rated highest by Other customers.
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Ranked Technip Customer Satisfaction the Highest
Technip Customer Satisfaction Score by Ethnicity
CSAT according to Other
Technip's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Technip.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
Technip Customer Service
3.3/5
Technip has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Technip's Customer Service
Address
Paris, OH
Website
www.technip.com
Quick Insights into Technip Customer Service
Technip's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Technip's Customer Service score.
Ranked Technip Customer Service the Highest
Technip Customer Service Score by Ethnicity
Technip's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Technip.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Technip as an Employer
4.1/5
Technip has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Technip scored a 6 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Technip would recommend the brand to a friend. ENPS measures how likely Technip employees would recommend working at Technip to a friend.
Net Promoter Score
6
NPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 45% | Promoters |
|---|---|
| 24% | Passive |
| 31% | Detractors |
