5
NPS
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SPX FLOW
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About SPX FLOW's Brand
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
SPX FLOW NPS
SPX FLOW's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether SPX FLOW's customers would recommend using the product based on a scale of -100 to 100.
SPX FLOW Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
SPX FLOW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 13 | Jan 2022 | 13 |
May 2022 11 | May 2022 | 11 |
Jun 2022 0 | Jun 2022 | 0 |
May 2023 9 | May 2023 | 9 |
Dec 2023 -1 | Dec 2023 | -1 |
Feb 2024 -8 | Feb 2024 | -8 |
Jul 2024 -15 | Jul 2024 | -15 |
Oct 2024 -19 | Oct 2024 | -19 |
Dec 2024 -12 | Dec 2024 | -12 |
Jan 2025 -7 | Jan 2025 | -7 |
Jun 2025 0 | Jun 2025 | 0 |
Aug 2025 5 | Aug 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SPX FLOW Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of SPX FLOW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SPX FLOW Product Quality
3.5/5
SPX FLOW has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SPX FLOW Product Information
SPX FLOW’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.spxflow.com
- Company Size
- 5,001-10,000 Employees
SPX FLOW Pricing
SPX FLOW ROI & Value For Money
3.2/5
SPX FLOW has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SPX FLOW Customer Satisfaction (CSAT)
SPX FLOW Customer Satisfaction (CSAT) Score
64 / 100
SPX FLOW has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SPX FLOW Customer Service
3.3/5
SPX FLOW has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About SPX FLOW's Customer Service
Website
http://www.spxflow.com
SPX FLOW as an Employer
4.3/5
SPX FLOW has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SPX FLOW scored a 5 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of SPX FLOW would recommend the brand to a friend. ENPS measures how likely SPX FLOW employees would recommend working at SPX FLOW to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
