34
NPS
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Newpark Resources
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About Newpark Resources' Brand
Headquartered in The Woodlands, Texas, and serving North and South America, Europe, the Middle East, Africa and Asia Pacific, Newpark
Brand at a Glance
53%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Newpark Resources NPS
Newpark Resources's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Newpark Resources's customers would recommend using the product based on a scale of -100 to 100.
Newpark Resources Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Newpark Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
Mar 2025 33 | Mar 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newpark Resources Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Newpark Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Newpark Resources Product Quality
4/5
Newpark Resources has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Newpark Resources' overall Product Quality score rated by its users and customers.
Newpark Resources Product Information
Newpark Resources’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://newpark.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Manufacturing
Newpark Resources Pricing
Newpark Resources ROI & Value For Money
3.3/5
Newpark Resources has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Newpark Resources' overall ROI score rated by its users and customers.
Newpark Resources Customer Satisfaction (CSAT)
Newpark Resources Customer Satisfaction (CSAT) Score
100 / 100
Newpark Resources has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Newpark Resources Customer Service
3.3/5
Newpark Resources has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Newpark Resources' overall Customer Service score rated by its users and customers.
About Newpark Resources's Customer Service
Address
2700 Research Forest Dr., Suite 100, Houston, TX
Website
http://newpark.com
Phone Number
12813626801
Newpark Resources as an Employer
2.8/5
Newpark Resources has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Newpark Resources scored a 34 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Newpark Resources would recommend the brand to a friend. ENPS measures how likely Newpark Resources employees would recommend working at Newpark Resources to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
