21
NPS
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DaySmart Software
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About DaySmart Software's Brand
Thousands of businesspeople let their day start with DaySmart. Our solutions are for businesses just getting started, or looking to jump start their growth. Our entire team strives to ensure that every customer has a great experience. Among its major competitors, DaySmart Software is ranked in 5th place for NPS while Vagaro is 1st, and Booker is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
2.8/5
Customer Service
DaySmart Software Ranking
- #4 / 4 of its competitors
DaySmart Software NPS
DaySmart Software's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether DaySmart Software's customers would recommend using the product based on a scale of -100 to 100.
DaySmart Software Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
DaySmart Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 32 | Aug 2020 | 32 |
Jun 2021 35 | Jun 2021 | 35 |
May 2022 31 | May 2022 | 31 |
Feb 2023 29 | Feb 2023 | 29 |
Jun 2023 24 | Jun 2023 | 24 |
Aug 2023 26 | Aug 2023 | 26 |
Mar 2024 28 | Mar 2024 | 28 |
Sep 2024 26 | Sep 2024 | 26 |
Feb 2025 23 | Feb 2025 | 23 |
Mar 2025 21 | Mar 2025 | 21 |
How Other Brands Compare
DaySmart Software is ranked #4 for NPS among its competitors. Vagaro and StyleSeat come in first and second, with MINDBODY, Inc. coming in at third.
DaySmart Software |  MINDBODY, Inc. |  Vagaro |  StyleSeat | |
| Global Ranking | #- | #454 | #- | #- |
| NPS | 21 | 22 | 81 | 31 |
| Valuation Updated every 24 hours for public companies | - | $93.04M | $200.00M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DaySmart Software NPS by Usage
DaySmart Software's NPS was rated the highest by customers who have used DaySmart Software's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
DaySmart Software NPS vs. Competitors
Compared to its competitors, DaySmart Software's NPS is rated right below MINDBODY, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Vagaro | 81 |
 | Booker | 42 |
| StyleSeat | 31 |
| MINDBODY, Inc. | 22 |
| DaySmart Software | 21 |
DaySmart Software Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of DaySmart Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DaySmart Software Customer Loyalty vs. Competitors
Compared to its competitors, DaySmart Software's Customer Loyalty score is rated right above MINDBODY, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DaySmart Software | 77% |
| MINDBODY, Inc. | 72% |
| StyleSeat | 65% |
| Vagaro | N/A |
| Booker | N/A |
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DaySmart Software Product Quality
3.6/5
DaySmart Software has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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DaySmart Software Product Information
DaySmart Software serves markets in the United States, Australia, Canada, and United Kingdom. DaySmart Software supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
DaySmart Software’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated DaySmart Software's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated DaySmart Software the lowest at 3.
- Website
- http://www.daysmart.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Small Business Services
Languages Supported
English
Quick Insights into DaySmart Software Product Quality
DaySmart Software's Product Quality score was rated highest by customers who have used DaySmart Software's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked DaySmart Software Product Quality the Highest
Ranked DaySmart Software Product Quality the Lowest
DaySmart Software Product Quality Score by Usage
DaySmart Software's Product Quality score was rated the highest by customers who have used DaySmart Software's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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DaySmart Software Product Quality Score by Industry
DaySmart Software's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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DaySmart Software Product Quality vs. Competitors
Compared to its competitors, DaySmart Software's Product Quality score is rated right below MINDBODY, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Vagaro | 4.4/5 |
| Booker | 4.1/5 |
| StyleSeat | 3.7/5 |
| MINDBODY, Inc. | 3.7/5 |
| DaySmart Software | 3.6/5 |
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DaySmart Software Pricing
DaySmart Software ROI & Value For Money
3.5/5
DaySmart Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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DaySmart Software Pricing Plans
DaySmart Software has a pricing structure that accommodates small and medium businesses. Starting from $29/month, DaySmart Software uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from DaySmart Software.
Who Uses DaySmart Software?
Small Businesses
Medium Businesses
Quick Insights into DaySmart Software ROI
DaySmart Software's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked DaySmart Software ROI the Highest
Ranked DaySmart Software ROI the Lowest
DaySmart Software ROI Score by Industry
DaySmart Software's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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DaySmart Software Pricing vs. Competitors
Compared to its competitors, DaySmart Software's ROI score is rated right below MINDBODY, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Vagaro | 4.5/5 |
| Booker | 4/5 |
| StyleSeat | 3.6/5 |
| MINDBODY, Inc. | 3.5/5 |
| DaySmart Software | 3.5/5 |
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DaySmart Software Customer Satisfaction (CSAT)
DaySmart Software Customer Satisfaction (CSAT) Score
25 / 100
DaySmart Software has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DaySmart Software Customer Satisfaction vs. Competitors
Compared to its competitors, DaySmart Software's Customer Satisfaction score is rated right above Vagaro, and is preceded by StyleSeat.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MINDBODY, Inc. | 52% |
| StyleSeat | 29% |
| DaySmart Software | 25% |
| Vagaro | 0% |
| Booker | 0% |
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DaySmart Software Customer Service
2.8/5
DaySmart Software has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About DaySmart Software's Customer Service
Address
Ann Arbor, MI 48105
Website
http://www.daysmart.com
Phone Number
800-423-8100
DaySmart Software's Social Links
DaySmart Software Customer Service vs. Competitors
Compared to its competitors, DaySmart Software's Customer Service score is rated right below MINDBODY, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Vagaro | 5/5 |
| Booker | 3.7/5 |
| StyleSeat | 3.2/5 |
| MINDBODY, Inc. | 3.1/5 |
| DaySmart Software | 2.8/5 |
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DaySmart Software as an Employer
4.5/5
DaySmart Software has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DaySmart Software scored a 21 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of DaySmart Software would recommend the brand to a friend. ENPS measures how likely DaySmart Software employees would recommend working at DaySmart Software to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
