31
NPS
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StyleSeat
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About StyleSeat's Brand
Committed to inclusivity, StyleSeat offers a thoughtfully designed platform for consumers to discover and connect with high-quality beauty professionals who are well-versed in styles and treatments that appeal to diverse needs and wants, and can turn their visions into reality. Whether you’re booking braids, balayage, or brows, StyleSeat makes it easy to find someone who is a master of their craft. We have powered over 155 million personal care appointments and $10.6B in revenue for our pros and are on the path to much more.
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
StyleSeat NPS
StyleSeat's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether StyleSeat's customers would recommend using the product based on a scale of -100 to 100.
StyleSeat Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
StyleSeat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Jun 2021 42 | Jun 2021 | 42 |
Apr 2022 39 | Apr 2022 | 39 |
Sep 2022 35 | Sep 2022 | 35 |
Jan 2023 36 | Jan 2023 | 36 |
May 2023 30 | May 2023 | 30 |
Mar 2024 30 | Mar 2024 | 30 |
Nov 2024 31 | Nov 2024 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StyleSeat NPS by Usage
StyleSeat's NPS was rated the highest by customers who have used StyleSeat's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 10 | 2 to 5 Years | 10 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
StyleSeat Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of StyleSeat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StyleSeat Product Quality
3.7/5
StyleSeat has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock StyleSeat's overall Product Quality score rated by its users and customers.
StyleSeat Product Information
StyleSeat serves markets in the United States. StyleSeat supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
StyleSeat’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.styleseat.com
- Company Size
- 51-200 Employees
Industry
Fashion and Beauty
Languages Supported
English
Product Type
Salon Software
Reservation & Online Booking Software
Appointments and Scheduling Software
StyleSeat Pricing
StyleSeat ROI & Value For Money
3.6/5
StyleSeat has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock StyleSeat's overall ROI score rated by its users and customers.
StyleSeat Pricing Plans
StyleSeat has a pricing structure that accommodates small and medium businesses. Starting from $35/month, StyleSeat uses a subscription model.
Who Uses StyleSeat?
Small Businesses
Medium Businesses
StyleSeat Customer Satisfaction (CSAT)
StyleSeat Customer Satisfaction (CSAT) Score
29 / 100
StyleSeat has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StyleSeat Customer Service
3.2/5
StyleSeat has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock StyleSeat's overall Customer Service score rated by its users and customers.
About StyleSeat's Customer Service
Address
548 Market St., PMB 80095, San Francisco, CA 94104-5401
Website
http://www.styleseat.com
Phone Number
415.852.2043
StyleSeat's Social Links
StyleSeat as an Employer
4.1/5
StyleSeat has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
StyleSeat scored a 31 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of StyleSeat would recommend the brand to a friend. ENPS measures how likely StyleSeat employees would recommend working at StyleSeat to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
