42
NPS
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Booker
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About Booker's Brand
Booker is a web-based platform enabling businesses to sell their services online, through their website, network of partner sites and apps. Among its major competitors, Booker is ranked in 4th place for NPS while MyTime is 1st, and Pike13 is 2nd.
Brand at a Glance
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Booker Ranking
- #3 / 4 of its competitors
Booker NPS
Booker's Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether Booker's customers would recommend using the product based on a scale of -100 to 100.
Booker Overall NPS
| 65% | Promoters |
|---|---|
| 12% | Passives |
| 23% | Detractors |
Booker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 43 | Aug 2020 | 43 |
How Other Brands Compare
Booker is ranked third for NPS among its competitors. MyTime and Pike13 come in first and second, with MINDBODY, Inc. coming in at #4.
Booker |  MINDBODY, Inc. |  MyTime |  Pike13 | |
| Global Ranking | #- | #454 | #- | #- |
| NPS | 42 | 22 | 68 | 58 |
| Valuation Updated every 24 hours for public companies | - | $93.04M | $50.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Booker NPS by Usage
Booker's NPS was rated the highest by customers who have used Booker's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Booker NPS vs. Competitors
Compared to its competitors, Booker's NPS is rated right above MINDBODY, Inc., and is preceded by Zen Planner.
| COMPANY | NPS Score | |
|---|---|---|
| MyTime | 68 |
| Pike13 | 58 |
 | Zen Planner | 55 |
| Booker | 42 |
| MINDBODY, Inc. | 22 |
 | Book4Time | N/A |
 | TimeTrade Systems | N/A |
Booker Product Quality
4.1/5
Booker has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Booker Product Information
Booker serves markets in the United States. Booker supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Booker’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.booker.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Scheduling Software
Calendar Software
Employee Scheduling Software
Salon Software
Medical Spa Software
Reservation & Online Booking Software
Applications Suite Software
Business Management Software
Appointments and Scheduling Software
Massage Therapy Software
Spa Management Software
Barbershop Software
Booker Product Quality vs. Competitors
Compared to its competitors, Booker's Product Quality score is rated right above Zen Planner, and is preceded by MyTime.
| COMPANY | Product Quality Score | |
|---|---|---|
| MyTime | 4.5/5 |
| Booker | 4.1/5 |
| Zen Planner | 3.9/5 |
| Pike13 | 3.8/5 |
| MINDBODY, Inc. | 3.7/5 |
| Book4Time | N/A |
| TimeTrade Systems | N/A |
Unlock Booker Product Quality vs. Competitors Data
VS
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Booker Pricing
Booker ROI & Value For Money
4/5
Booker has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Booker Pricing Plans
Booker has a pricing structure that accommodates small, medium, and large businesses. Starting from $1295/month, Booker uses a subscription model and offers the following: Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. and Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.. For the users that are not ready to commit yet, Booker also offers a free trial.
Who Uses Booker?
Small Businesses
Medium Businesses
Large Enterprises
Booker Pricing vs. Competitors
Compared to its competitors, Booker's ROI score is rated right above Pike13, and is preceded by MyTime.
| COMPANY | Pricing Score | |
|---|---|---|
| MyTime | 4.4/5 |
| Booker | 4/5 |
| Pike13 | 4/5 |
| Zen Planner | 3.9/5 |
| MINDBODY, Inc. | 3.5/5 |
| Book4Time | N/A |
| TimeTrade Systems | N/A |
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VS
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Booker Customer Service
3.7/5
Booker has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Booker's Customer Service
Address
22 Cortlandt Street, Floor 18, New York City, NY
Website
http://www.booker.com
Phone Number
866-966-9798
Booker Customer Service vs. Competitors
Compared to its competitors, Booker's Customer Service score is rated right above MINDBODY, Inc., and is preceded by Zen Planner.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyTime | 5/5 |
| Zen Planner | 5/5 |
| Booker | 3.7/5 |
| MINDBODY, Inc. | 3.1/5 |
| Pike13 | 3/5 |
| Book4Time | N/A |
| TimeTrade Systems | N/A |
Unlock Booker Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Booker Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Booker scored a 42 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Booker would recommend the brand to a friend. ENPS measures how likely Booker employees would recommend working at Booker to a friend.
Net Promoter Score
42
NPS Score
| 65% | Promoters |
|---|---|
| 12% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
