68
NPS
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Brand Page
MyTime
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About MyTime's Brand
MyTime is the leading cloud-based appointment scheduling and point of sale solution for enterprises and franchises.
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
MyTime NPS
MyTime's Net Promoter Score (NPS) is a 68 with 75% Promoters, 18% Passives, and 7% Detractors. Net Promoter Score tracks whether MyTime's customers would recommend using the product based on a scale of -100 to 100.
MyTime Overall NPS
| 75% | Promoters |
|---|---|
| 18% | Passives |
| 7% | Detractors |
MyTime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MyTime NPS by Usage
MyTime's NPS was rated the highest by customers who have used MyTime's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
2 to 5 Years 76 | 2 to 5 Years | 76 |
MyTime Product Quality
4.5/5
MyTime has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MyTime's overall Product Quality score rated by its users and customers.
MyTime Product Information
MyTime serves markets in the United States. MyTime supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
MyTime’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.mytime.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Content
Ecommerce and Marketplaces
Languages Supported
English
Product Type
Point of Sale (POS) Software
Scheduling Software
Calendar Software
Salon Software
Email Marketing Software
Online Marketing Software
Pet Grooming Software
Reservation & Online Booking Software
Business Management Software
Appointments and Scheduling Software
Spa Management Software
MyTime Pricing
MyTime ROI & Value For Money
4.4/5
MyTime has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MyTime's overall ROI score rated by its users and customers.
MyTime Pricing Plans
MyTime has a pricing structure that accommodates small, medium, and large businesses. Starting from $74/month, MyTime uses a subscription model and offers the following: Growth: $114/month (billed annually) or $199/month (billed monthly)., Premium: $149/month (billed annually) or $249/month (billed monthly)., and All pricing is per-location.. For the users that are not ready to commit yet, MyTime also offers a free trial.
Who Uses MyTime?
Small Businesses
Medium Businesses
Large Enterprises
MyTime Customer Service
5/5
MyTime has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MyTime's overall Customer Service score rated by its users and customers.
About MyTime's Customer Service
Address
4053 18th Street, San Francisco, CA 94114
Website
http://www.mytime.com
Phone Number
888-423-1944
MyTime's Social Links
MyTime as an Employer
3.6/5
MyTime has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MyTime scored a 68 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of MyTime would recommend the brand to a friend. ENPS measures how likely MyTime employees would recommend working at MyTime to a friend.
Net Promoter Score
68
NPS Score
| 75% | Promoters |
|---|---|
| 18% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 85% | Promoters |
|---|---|
| 8% | Passive |
| 7% | Detractors |
