58
NPS
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Pike13
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About Pike13 Brand
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3/5
Customer Service
Pike13 NPS
Pike13's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether Pike13's customers would recommend using the product based on a scale of -100 to 100.
Pike13 Overall NPS
| 73% | Promoters |
|---|---|
| 12% | Passives |
| 15% | Detractors |
Pike13 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Jun 2022 57 | Jun 2022 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pike13 NPS by Usage
Pike13's NPS was rated the highest by customers who have used Pike13's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Pike13 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pike13 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pike13 Product Quality
3.8/5
Pike13 has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pike13 overall Product Quality score rated by its users and customers.
Pike13 Product Information
Pike13 serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. Pike13 supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Pike13’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://pike13.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Dutch
Chinese (Simplified)
Product Type
Scheduling Software
Calendar Software
Child Care Software
Daycare Software
Class Registration Software
Subscription Management Software
Kennel Software
Reservation & Online Booking Software
Applications Suite Software
Business Management Software
Appointments and Scheduling Software
Club Management Software
Health & Fitness Software
Gymnastics Software
Personal Trainer Software
Yoga Studio Software
Dance Studio Software
Membership Management Software
Swim School Software
Music School Software
Pike13 Pricing
Pike13 ROI & Value For Money
4/5
Pike13 has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pike13 overall ROI score rated by its users and customers.
Pike13 Pricing Plans
Pike13 has a pricing structure that accommodates small, medium, and large businesses. Starting from $129/month, Pike13 uses a subscription model and offers the following: All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a.
Who Uses Pike13?
Small Businesses
Medium Businesses
Large Enterprises
Pike13 Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pike13 Customer Service
3/5
Pike13 has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Pike13's Customer Service
Address
1221 East Pike Street, Seattle, WA 98122
Website
http://pike13.com
Phone Number
855-417-7120
Pike13's Social Links
Consumer vs. Employees
Pike13 scored a 58 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pike13 would recommend the brand to a friend. ENPS measures how likely Pike13 employees would recommend working at Pike13 to a friend.
Net Promoter Score
58
NPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
