27
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ShopKeep
Marketing or Exec? Claim Your Free Account
About ShopKeep's Brand
ShopKeep® is a cloud-based iPad point of sale system for restaurants and retail stores. Among its major competitors, ShopKeep is ranked in 4th place for NPS while Bindo is 1st, and Lightspeed HQ is 2nd.Their current valuation is $400.00M
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
1.6/5
Customer Service
ShopKeep CMO
ShopKeep Ranking
- #1 / 4 of its competitors
ShopKeep NPS
ShopKeep's Net Promoter Score (NPS) is a 27 with 58% Promoters, 11% Passives, and 31% Detractors. Net Promoter Score tracks whether ShopKeep's customers would recommend using the product based on a scale of -100 to 100.
ShopKeep Overall NPS
| 58% | Promoters |
|---|---|
| 11% | Passives |
| 31% | Detractors |
ShopKeep NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 51 | Aug 2020 | 51 |
Sep 2020 47 | Sep 2020 | 47 |
Oct 2020 45 | Oct 2020 | 45 |
Dec 2020 45 | Dec 2020 | 45 |
Jul 2021 38 | Jul 2021 | 38 |
Sep 2021 36 | Sep 2021 | 36 |
Dec 2021 34 | Dec 2021 | 34 |
Mar 2022 34 | Mar 2022 | 34 |
Apr 2022 31 | Apr 2022 | 31 |
Oct 2023 29 | Oct 2023 | 29 |
Sep 2024 27 | Sep 2024 | 27 |
How Other Brands Compare
ShopKeep is ranked first for NPS among its competitors. Block and Toast come in second and third, with Appetize coming in at #4. Among those competitors, it is the third most valued company behind Block.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShopKeep NPS by Gender
Male customers rated ShopKeep's NPS 28 points higher than Female customers.
Male
-72
ShopKeep's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-100
ShopKeep's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
ShopKeep NPS by Ethnicity
ShopKeep's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ShopKeep NPS by Age
ShopKeep's NPS was rated -100 points by customers ages 51-55 on Comparably.
ShopKeep NPS by Usage
ShopKeep's NPS was rated the highest by customers who have used ShopKeep's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 8 | 2 to 5 Years | 8 |
5 to 10 Years 6 | 5 to 10 Years | 6 |
ShopKeep NPS vs. Competitors
Compared to its competitors, ShopKeep's NPS is rated right above Block, and is preceded by StyleSeat.
| COMPANY | NPS Score | |
|---|---|---|
 | Bindo | 100 |
 | Lightspeed HQ | 40 |
 | StyleSeat | 31 |
| ShopKeep | 27 |
 | Block | 25 |
 | Toast | 24 |
 | MICROS Systems | 0 |
 | Appetize | N/A |
ShopKeep Customer Reviews
Out of the 4 ShopKeep customer reviews 0 were positive and 4 were constructive. ShopKeep customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ShopKeep Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ShopKeep users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShopKeep Customer Loyalty Score by Gender
ShopKeep's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ShopKeep.
Male
100%
Yes
Female
100%
Yes
ShopKeep Customer Loyalty Score by Ethnicity
ShopKeep's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ShopKeep.
100
out of 100
Caucasian
ShopKeep Customer Loyalty Score by Age
ShopKeep's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ShopKeep.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
ShopKeep Customer Loyalty Score by Usage
ShopKeep's Customer Loyalty score was rated the highest by customers who have used ShopKeep's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ShopKeep Customer Loyalty Score by Industry
ShopKeep's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ShopKeep Customer Loyalty vs. Competitors
Compared to its competitors, ShopKeep's Customer Loyalty score is rated right above Lightspeed HQ, and is preceded by MICROS Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MICROS Systems | 100% |
| ShopKeep | 85% |
| Lightspeed HQ | 80% |
| Toast | 78% |
| Block | 76% |
| StyleSeat | 65% |
| Bindo | N/A |
| Appetize | N/A |
Unlock ShopKeep Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ShopKeep Customer Loyalty vs. Competitors data and gain insights into your customers today.
ShopKeep Product Quality
3.2/5
ShopKeep has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopKeep's overall Product Quality score rated by its users and customers.
ShopKeep Product Information
ShopKeep serves markets in the United States and Canada. ShopKeep supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
ShopKeep’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated ShopKeep's product the highest. Reviewers from the Restaurants industry rated ShopKeep the lowest at 2.4.
- Website
- http://www.shopkeep.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
SaaS
Languages Supported
English
Product Type
Payment Management Software
Point of Sale (POS) Software
Payment Gateway Software
Inventory Management Software
Retail Management Software
Retail Store Software
Retail POS System Software
iPad POS Software
Bar POS Software
Bakery Software
Convenience Store Software
Quick Insights into ShopKeep Product Quality
ShopKeep's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ShopKeep's Product Quality.
Ranked ShopKeep Product Quality the Highest
Ranked ShopKeep Product Quality the Lowest
ShopKeep Product Quality Score by Gender
Male customers rated ShopKeep's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ShopKeep.
Male
1.7/5
Female
1.5/5
ShopKeep Product Quality Score by Ethnicity
ShopKeep's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ShopKeep.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ShopKeep Product Quality Score by Age
ShopKeep's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ShopKeep.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
ShopKeep Product Quality Score by Usage
ShopKeep's Product Quality score was rated the highest by customers who have used ShopKeep's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ShopKeep Product Quality Score by Industry
ShopKeep's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ShopKeep Product Quality vs. Competitors
Compared to its competitors, ShopKeep's Product Quality score is rated right above MICROS Systems, and is preceded by Block.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lightspeed HQ | 3.9/5 |
| StyleSeat | 3.7/5 |
| Toast | 3.7/5 |
| Block | 3.6/5 |
| ShopKeep | 3.2/5 |
| MICROS Systems | 2.5/5 |
| Appetize | 2.3/5 |
| Bindo | 1.5/5 |
Unlock ShopKeep Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ShopKeep Product Quality vs. Competitors data and gain insights into your customers today.
ShopKeep Pricing
ShopKeep ROI & Value For Money
3.2/5
ShopKeep has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopKeep's overall ROI score rated by its users and customers.
ShopKeep Pricing Plans
ShopKeep has a pricing structure that accommodates small and medium businesses. Starting from $49/month, ShopKeep uses a subscription model. For the users that are not ready to commit yet, ShopKeep also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Hospitality industry think that they had the lowest ROI from ShopKeep.
Who Uses ShopKeep?
Small Businesses
Medium Businesses
Quick Insights into ShopKeep ROI
ShopKeep's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ShopKeep's ROI score.
Ranked ShopKeep ROI the Highest
Ranked ShopKeep ROI the Lowest
ShopKeep ROI Score by Gender
ShopKeep's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ShopKeep.
Male
1.5/5
Female
1.5/5
ShopKeep ROI Score by Ethnicity
ShopKeep's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ShopKeep.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ShopKeep ROI Score by Age
ShopKeep's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ShopKeep.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
ShopKeep ROI Score by Usage
ShopKeep's ROI score was rated the highest by customers who have used ShopKeep's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ShopKeep ROI Score by Industry
ShopKeep's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ShopKeep Pricing vs. Competitors
Compared to its competitors, ShopKeep's ROI score is rated right above Appetize, and is preceded by Block.
| COMPANY | Pricing Score | |
|---|---|---|
| MICROS Systems | 4/5 |
| Lightspeed HQ | 3.9/5 |
| Toast | 3.7/5 |
| StyleSeat | 3.6/5 |
| Block | 3.6/5 |
| ShopKeep | 3.2/5 |
| Appetize | 1.5/5 |
| Bindo | N/A |
Unlock ShopKeep ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ShopKeep ROI vs. Competitors data and gain insights into your customers today.
ShopKeep Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ShopKeep Customer Satisfaction
ShopKeep's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ShopKeep's Customer Satisfaction.
Ranked ShopKeep Customer Satisfaction the Highest
ShopKeep Customer Satisfaction Score by Gender
ShopKeep's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ShopKeep.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 60% |
ShopKeep Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ShopKeep's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ShopKeep.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
ShopKeep Customer Satisfaction vs. Competitors
Compared to its competitors, ShopKeep's Customer Satisfaction score is rated right above MICROS Systems, and is preceded by Bindo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lightspeed HQ | 69% |
| Toast | 68% |
| Block | 63% |
| StyleSeat | 29% |
| Bindo | 0% |
| ShopKeep | 0% |
| MICROS Systems | 0% |
| Appetize | 0% |
Unlock ShopKeep Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ShopKeep Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ShopKeep Customer Service
1.6/5
ShopKeep has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopKeep's overall Customer Service score rated by its users and customers.
About ShopKeep's Customer Service
Address
143 Varick Street, New York, NY, New York City, NY 10013
Website
http://www.shopkeep.com
Phone Number
1-800-820-9814
Quick Insights into ShopKeep Customer Service
ShopKeep's Customer Service score was rated highest by customers who have used ShopKeep's products/services for 2 to 5 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked ShopKeep's Customer Service score.
Ranked ShopKeep Customer Service the Highest
Ranked ShopKeep Customer Service the Lowest
ShopKeep Customer Service Score by Gender
ShopKeep's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ShopKeep.
Male
1.5/5
Female
1.5/5
ShopKeep Customer Service Score by Ethnicity
ShopKeep's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ShopKeep.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ShopKeep Customer Service Score by Age
ShopKeep's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ShopKeep.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
ShopKeep Customer Service Score by Usage
ShopKeep's Customer Service score was rated the highest by customers who have used ShopKeep's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ShopKeep Customer Service Score by Industry
ShopKeep's Customer Service score was rated 1.5 stars by both Restaurants and Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ShopKeep Customer Service vs. Competitors
Compared to its competitors, ShopKeep's Customer Service score is rated right above Bindo, and is preceded by Appetize.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lightspeed HQ | 4/5 |
| MICROS Systems | 4/5 |
| Toast | 3.6/5 |
| Block | 3.4/5 |
| StyleSeat | 3.2/5 |
| Appetize | 2.6/5 |
| ShopKeep | 1.6/5 |
| Bindo | N/A |
Unlock ShopKeep Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ShopKeep Customer Service vs. Competitors data and gain insights into your customers today.
ShopKeep as an Employer
3.8/5
ShopKeep has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ShopKeep scored a 27 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ShopKeep would recommend the brand to a friend. ENPS measures how likely ShopKeep employees would recommend working at ShopKeep to a friend.
Net Promoter Score
27
NPS Score
| 58% | Promoters |
|---|---|
| 11% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
