40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lightspeed HQ
Marketing or Exec? Claim Your Free Account
About Lightspeed HQ's Brand
Lightspeed provides point of sale solutions for retailers and restaurateurs to manage their businesses. Among its major competitors, Lightspeed HQ is ranked in 2nd place for NPS while Bindo is 1st, and Shopify is 3rd.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Lightspeed HQ Ranking
- #2 / 4 of its competitors
Lightspeed HQ NPS
Lightspeed HQ's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Lightspeed HQ's customers would recommend using the product based on a scale of -100 to 100.
Lightspeed HQ Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Lightspeed HQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 44 | Jun 2023 | 44 |
Jul 2023 44 | Jul 2023 | 44 |
Aug 2023 44 | Aug 2023 | 44 |
Nov 2023 42 | Nov 2023 | 42 |
Jan 2024 41 | Jan 2024 | 41 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 39 | Mar 2024 | 39 |
Jun 2024 41 | Jun 2024 | 41 |
Jul 2024 41 | Jul 2024 | 41 |
Feb 2025 39 | Feb 2025 | 39 |
Aug 2025 39 | Aug 2025 | 39 |
Oct 2025 39 | Oct 2025 | 39 |
How Other Brands Compare
Lightspeed HQ is ranked second for NPS among its competitors. Bindo and Shopify come in first and third, with ShopKeep coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lightspeed HQ NPS by Gender
Female customers rated Lightspeed HQ's NPS 20 points higher than Male customers.
Male
20
Lightspeed HQ's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
40
Lightspeed HQ's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Lightspeed HQ NPS by Ethnicity
Lightspeed HQ's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Lightspeed HQ NPS by Age
Lightspeed HQ's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Lightspeed HQ NPS by Usage
Lightspeed HQ's NPS was rated the highest by customers who have used Lightspeed HQ's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Lightspeed HQ NPS vs. Competitors
Compared to its competitors, Lightspeed HQ's NPS is rated right above Shopify, and is preceded by Bindo.
| COMPANY | NPS Score | |
|---|---|---|
 | Bindo | 100 |
| Lightspeed HQ | 40 |
 | Shopify | 33 |
 | ShopKeep | 27 |
 | MicroBiz | 20 |
Lightspeed HQ Customer Reviews
Out of the 2 Lightspeed HQ customer reviews 2 were positive and 0 were constructive. Lightspeed HQ customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lightspeed HQ Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Lightspeed HQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lightspeed HQ Customer Loyalty Score by Gender
Male customers rated Lightspeed HQ's Customer Loyalty score 18% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lightspeed HQ.
Male
100%
Yes
Female
82%
Yes
Lightspeed HQ Customer Loyalty Score by Ethnicity
Lightspeed HQ's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lightspeed HQ.
100
out of 100
Caucasian
Lightspeed HQ Customer Loyalty Score by Age
Lightspeed HQ's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lightspeed HQ.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
Lightspeed HQ Customer Loyalty Score by Usage
Lightspeed HQ's Customer Loyalty score was rated the highest by customers who have used Lightspeed HQ's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lightspeed HQ Customer Loyalty Score by Industry
Lightspeed HQ's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lightspeed HQ Customer Loyalty vs. Competitors
Compared to its competitors, Lightspeed HQ's Customer Loyalty score is rated right above Shopify, and is preceded by ShopKeep.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ShopKeep | 85% |
| Lightspeed HQ | 80% |
| Shopify | 75% |
| Bindo | N/A |
| MicroBiz | N/A |
Unlock Lightspeed HQ Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lightspeed HQ Customer Loyalty vs. Competitors data and gain insights into your customers today.
Lightspeed HQ Product Quality
3.9/5
Lightspeed HQ has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightspeed HQ's overall Product Quality score rated by its users and customers.
Lightspeed HQ Product Information
Lightspeed HQ serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. Lightspeed HQ supports iOS and Web devices and offers products for small and medium sized businesses.
Lightspeed HQ’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Lightspeed HQ's product the highest. Reviewers from the Retail industry rated Lightspeed HQ the lowest at 3.2.
- Website
- http://www.lightspeedhq.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
FinTech
Food and Beverages
Hardware and Devices
Marketplaces
Mobile App
SaaS
Languages Supported
English
Dutch
French
German
Spanish
Product Type
Shopping Cart Software
Point of Sale (POS) Software
Inventory Management Software
Inventory Control Software
Retail Management Software
Retail POS System Software
iPad POS Software
Restaurant POS Software
Bakery Software
Quick Insights into Lightspeed HQ Product Quality
Lightspeed HQ's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Restaurants industry.
Sign Up to unlock insights into how customers have ranked Lightspeed HQ's Product Quality.
Ranked Lightspeed HQ Product Quality the Highest
Ranked Lightspeed HQ Product Quality the Lowest
Lightspeed HQ Product Quality Score by Gender
Female customers rated Lightspeed HQ's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lightspeed HQ.
Male
3.7/5
Female
4.1/5
Lightspeed HQ Product Quality Score by Ethnicity
Lightspeed HQ's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lightspeed HQ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Lightspeed HQ Product Quality Score by Age
Lightspeed HQ's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lightspeed HQ.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 4.5 | 31-35 | 4.5 |
Lightspeed HQ Product Quality Score by Usage
Lightspeed HQ's Product Quality score was rated the highest by customers who have used Lightspeed HQ's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lightspeed HQ Product Quality Score by Industry
Lightspeed HQ's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lightspeed HQ Product Quality vs. Competitors
Compared to its competitors, Lightspeed HQ's Product Quality score is rated right above ShopKeep, and is preceded by Shopify.
| COMPANY | Product Quality Score | |
|---|---|---|
| MicroBiz | 4.4/5 |
| Shopify | 4/5 |
| Lightspeed HQ | 3.9/5 |
| ShopKeep | 3.2/5 |
| Bindo | 1.5/5 |
Unlock Lightspeed HQ Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lightspeed HQ Product Quality vs. Competitors data and gain insights into your customers today.
Lightspeed HQ Pricing
Lightspeed HQ ROI & Value For Money
3.9/5
Lightspeed HQ has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightspeed HQ's overall ROI score rated by its users and customers.
Lightspeed HQ Pricing Plans
Lightspeed HQ has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Retail industry think that they had the lowest ROI from Lightspeed HQ.
Who Uses Lightspeed HQ?
Small Businesses
Medium Businesses
Quick Insights into Lightspeed HQ ROI
Lightspeed HQ's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Lightspeed HQ's ROI score.
Ranked Lightspeed HQ ROI the Highest
Ranked Lightspeed HQ ROI the Lowest
Lightspeed HQ ROI Score by Gender
Male customers rated Lightspeed HQ's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lightspeed HQ.
Male
3.7/5
Female
3.6/5
Lightspeed HQ ROI Score by Ethnicity
Lightspeed HQ's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lightspeed HQ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Lightspeed HQ ROI Score by Age
Lightspeed HQ's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lightspeed HQ.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 4 | 31-35 | 4 |
Lightspeed HQ ROI Score by Usage
Lightspeed HQ's ROI score was rated 3.5 stars by customers who have used Lightspeed HQ's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lightspeed HQ ROI Score by Industry
Lightspeed HQ's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lightspeed HQ Pricing vs. Competitors
Compared to its competitors, Lightspeed HQ's ROI score is rated right above ShopKeep, and is preceded by Shopify.
| COMPANY | Pricing Score | |
|---|---|---|
| MicroBiz | 4.1/5 |
| Shopify | 4/5 |
| Lightspeed HQ | 3.9/5 |
| ShopKeep | 3.2/5 |
| Bindo | N/A |
Unlock Lightspeed HQ ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lightspeed HQ ROI vs. Competitors data and gain insights into your customers today.
Lightspeed HQ Customer Satisfaction (CSAT)
Lightspeed HQ Customer Satisfaction (CSAT) Score
69 / 100
Lightspeed HQ has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
32%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
3%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lightspeed HQ Customer Satisfaction
Lightspeed HQ's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Lightspeed HQ's Customer Satisfaction.
Ranked Lightspeed HQ Customer Satisfaction the Highest
Lightspeed HQ Customer Satisfaction Score by Gender
Lightspeed HQ's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lightspeed HQ.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Lightspeed HQ Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lightspeed HQ's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lightspeed HQ.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Lightspeed HQ Customer Satisfaction Score by Age
Lightspeed HQ's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lightspeed HQ.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Lightspeed HQ Customer Satisfaction Score by Usage
Lightspeed HQ's Customer Satisfaction score was rated 67 points by customers who have used Lightspeed HQ's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lightspeed HQ Customer Satisfaction Score by Industry
Lightspeed HQ's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lightspeed HQ Customer Satisfaction Score by Industry",
"text": "Lightspeed HQ's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Lightspeed HQ's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Lightspeed HQ Customer Satisfaction vs. Competitors
Compared to its competitors, Lightspeed HQ's Customer Satisfaction score is rated right above Bindo, and is preceded by Shopify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shopify | 78% |
| Lightspeed HQ | 69% |
| Bindo | 0% |
| ShopKeep | 0% |
| MicroBiz | 0% |
Unlock Lightspeed HQ Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lightspeed HQ Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Lightspeed HQ Customer Service
4/5
Lightspeed HQ has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lightspeed HQ's overall Customer Service score rated by its users and customers.
About Lightspeed HQ's Customer Service
Address
700 St-Antoine Est, Suite 300, H2Y1A6 Canada
Website
http://www.lightspeedhq.com
Phone Number
(866) 932-1801
Quick Insights into Lightspeed HQ Customer Service
Lightspeed HQ's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Lightspeed HQ's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Lightspeed HQ's Customer Service score.
Ranked Lightspeed HQ Customer Service the Highest
Ranked Lightspeed HQ Customer Service the Lowest
Lightspeed HQ Customer Service Score by Gender
Male customers rated Lightspeed HQ's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lightspeed HQ.
Male
3.9/5
Female
3.7/5
Lightspeed HQ Customer Service Score by Ethnicity
Lightspeed HQ's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lightspeed HQ.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Lightspeed HQ Customer Service Score by Age
Lightspeed HQ's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lightspeed HQ.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
Lightspeed HQ Customer Service Score by Usage
Lightspeed HQ's Customer Service score was rated the highest by customers who have used Lightspeed HQ's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lightspeed HQ Customer Service Score by Industry
Lightspeed HQ's Customer Service score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lightspeed HQ Customer Service vs. Competitors
Compared to its competitors, Lightspeed HQ's Customer Service score is rated right above MicroBiz, and is preceded by Shopify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shopify | 4/5 |
| Lightspeed HQ | 4/5 |
| MicroBiz | 3.7/5 |
| ShopKeep | 1.6/5 |
| Bindo | N/A |
Unlock Lightspeed HQ Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lightspeed HQ Customer Service vs. Competitors data and gain insights into your customers today.
Lightspeed HQ as an Employer
4.3/5
Lightspeed HQ has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Lightspeed HQ scored a 40 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Lightspeed HQ would recommend the brand to a friend. ENPS measures how likely Lightspeed HQ employees would recommend working at Lightspeed HQ to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 49% | Promoters |
|---|---|
| 23% | Passive |
| 28% | Detractors |
