0
NPS
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MICROS Systems
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About MICROS Systems' Brand
MICROS Systems provides enterprise applications for the hospitality and retail industries worldwide.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
MICROS Systems NPS
MICROS Systems's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MICROS Systems's customers would recommend using the product based on a scale of -100 to 100.
MICROS Systems Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MICROS Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MICROS Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MICROS Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MICROS Systems Product Quality
2.5/5
MICROS Systems has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MICROS Systems' overall Product Quality score rated by its users and customers.
MICROS Systems Product Information
MICROS Systems’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.micros.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Food and Beverages
SaaS
MICROS Systems Pricing
MICROS Systems ROI & Value For Money
4/5
MICROS Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MICROS Systems' overall ROI score rated by its users and customers.
MICROS Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MICROS Systems Customer Service
4/5
MICROS Systems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MICROS Systems' overall Customer Service score rated by its users and customers.
About MICROS Systems's Customer Service
Address
7031 Columbia Gateway Drive, Columbia, MD
Website
http://www.micros.com
Phone Number
443-285-6000
MICROS Systems as an Employer
3.9/5
MICROS Systems has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MICROS Systems scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of MICROS Systems would recommend the brand to a friend. ENPS measures how likely MICROS Systems employees would recommend working at MICROS Systems to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 50% | Promoters |
|---|---|
| 42% | Passive |
| 8% | Detractors |
