30
NPS
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DLR Group
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About DLR Group's Brand
"DLR Group is an integrated design firm that provides architecture, engineering, planning, and interior design, and building optimization." Among its major competitors, DLR Group is ranked in 2nd place for NPS while Burns & McDonnell is 1st, and Gensler is 3rd.Their current valuation is $31.40B
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
DLR Group CMO
DLR Group Ranking
- #2 / 4 of its competitors
DLR Group NPS
DLR Group's Net Promoter Score (NPS) is a 30 with 50% Promoters, 30% Passives, and 20% Detractors. Net Promoter Score tracks whether DLR Group's customers would recommend using the product based on a scale of -100 to 100.
DLR Group Overall NPS
| 50% | Promoters |
|---|---|
| 30% | Passives |
| 20% | Detractors |
DLR Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Sep 2023 13 | Sep 2023 | 13 |
Nov 2023 12 | Nov 2023 | 12 |
Feb 2024 22 | Feb 2024 | 22 |
Apr 2025 30 | Apr 2025 | 30 |
How Other Brands Compare
DLR Group is ranked second for NPS among its competitors. Burns & McDonnell and Gensler come in first and third, with HOK coming in at #4. Among those competitors, it is the second most valued company.
DLR Group |  Burns & McDonnell |  HOK |  Gensler | |
| Global Ranking | #- | #829 | #- | #- |
| NPS | 30 | 43 | 19 | 23 |
| Valuation Updated every 24 hours for public companies | $31.40B | - | $349.29M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DLR Group NPS vs. Competitors
Compared to its competitors, DLR Group's NPS is rated right above Gensler, and is preceded by Burns & McDonnell.
| COMPANY | NPS Score | |
|---|---|---|
| Burns & McDonnell | 43 |
| DLR Group | 30 |
| Gensler | 23 |
| HOK | 19 |
DLR Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of DLR Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DLR Group Customer Loyalty vs. Competitors
Compared to its competitors, DLR Group's Customer Loyalty score is rated right above Gensler, and is preceded by HOK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Burns & McDonnell | 82% |
| HOK | 82% |
| DLR Group | 79% |
| Gensler | 71% |
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DLR Group Product Quality
3.5/5
DLR Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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DLR Group Product Information
DLR Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.dlrgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Construction
DLR Group Product Quality vs. Competitors
Compared to its competitors, DLR Group's Product Quality score is rated right below HOK.
| COMPANY | Product Quality Score | |
|---|---|---|
| Burns & McDonnell | 4.1/5 |
| Gensler | 3.8/5 |
| HOK | 3.8/5 |
| DLR Group | 3.5/5 |
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DLR Group Pricing
DLR Group ROI & Value For Money
4.1/5
DLR Group has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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DLR Group Pricing vs. Competitors
Compared to its competitors, DLR Group's ROI score is rated right above Gensler, and is preceded by Burns & McDonnell.
| COMPANY | Pricing Score | |
|---|---|---|
| Burns & McDonnell | 4.2/5 |
| DLR Group | 4.1/5 |
| Gensler | 4/5 |
| HOK | 3.8/5 |
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DLR Group Customer Satisfaction (CSAT)
DLR Group Customer Satisfaction (CSAT) Score
72 / 100
DLR Group has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DLR Group Customer Satisfaction vs. Competitors
Compared to its competitors, DLR Group's Customer Satisfaction score is rated right above Gensler, and is preceded by HOK.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HOK | 77% |
| DLR Group | 72% |
| Gensler | 72% |
| Burns & McDonnell | 71% |
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DLR Group Customer Service
4.1/5
DLR Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About DLR Group's Customer Service
Address
Omaha, NE
Website
www.dlrgroup.com
DLR Group Customer Service vs. Competitors
Compared to its competitors, DLR Group's Customer Service score is rated right above HOK, and is preceded by Gensler.
| COMPANY | Customer Service Score | |
|---|---|---|
| Burns & McDonnell | 4.2/5 |
| Gensler | 4.1/5 |
| DLR Group | 4.1/5 |
| HOK | 3.8/5 |
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DLR Group as an Employer
4.3/5
DLR Group has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
DLR Group scored a 30 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of DLR Group would recommend the brand to a friend. ENPS measures how likely DLR Group employees would recommend working at DLR Group to a friend.
Net Promoter Score
30
NPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 46% | Promoters |
|---|---|
| 11% | Passive |
| 43% | Detractors |
