23
NPS
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Gensler
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About Gensler's Brand
Gensler is a collaborative design firm that has capabilities in design and architecture across 31 practices.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Gensler NPS
Gensler's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether Gensler's customers would recommend using the product based on a scale of -100 to 100.
Gensler Overall NPS
| 55% | Promoters |
|---|---|
| 13% | Passives |
| 32% | Detractors |
Gensler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 20 | May 2024 | 20 |
Nov 2024 22 | Nov 2024 | 22 |
May 2025 22 | May 2025 | 22 |
Jun 2025 22 | Jun 2025 | 22 |
Aug 2025 22 | Aug 2025 | 22 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 22 | Oct 2025 | 22 |
Dec 2025 22 | Dec 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gensler NPS by Gender
Female customers rated Gensler's NPS 60 points higher than Male customers.
Male
13
Gensler's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
73
Gensler's NPS was rated 73 by Female customers on Comparably.
82%
Promoters
9%
Passives
9%
Detractors
Gensler NPS by Ethnicity
Gensler's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 83 | Caucasian | 83 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Gensler NPS by Age
Gensler's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Gensler NPS by Usage
Gensler's NPS was rated the highest by customers who have used Gensler's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 34 | Over 10 Years | 34 |
Gensler Customer Reviews
Out of the 2 Gensler customer reviews 2 were positive and 0 were constructive. Gensler customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Gensler Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Gensler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gensler Customer Loyalty Score by Gender
Female customers rated Gensler's Customer Loyalty score 10% higher than Male customers.
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Male
74%
Yes
Female
84%
Yes
Gensler Customer Loyalty Score by Ethnicity
Gensler's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gensler.
85
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Gensler Customer Loyalty Score by Age
Gensler's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 78% | 31-35 | 78% |
41-45 70% | 41-45 | 70% |
51-55 100% | 51-55 | 100% |
Gensler Customer Loyalty Score by Usage
Gensler's Customer Loyalty score was rated the highest by customers who have used Gensler's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gensler Customer Loyalty Score by Industry
Gensler's Customer Loyalty score was rated 73% by Architecture and Planning industry customers.
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Gensler Product Quality
3.8/5
Gensler has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Gensler Product Information
Gensler’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Gensler's product the highest.
- Website
- http://www.gensler.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Architecture and Planning
Business Services
Enterprise
Productivity
Real Estate
Quick Insights into Gensler Product Quality
Gensler's Product Quality score was rated highest by customers who have used Gensler's products/services for 5 to 10 Years, and rated lowest by customers who have used Gensler's products/services for 2 to 5 Years.
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Ranked Gensler Product Quality the Highest
Ranked Gensler Product Quality the Lowest
Gensler Product Quality Score by Gender
Female customers rated Gensler's Product Quality score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Gensler Product Quality Score by Ethnicity
Gensler's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gensler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Gensler Product Quality Score by Age
Gensler's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gensler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 3.9 | 31-35 | 3.9 |
41-45 3.5 | 41-45 | 3.5 |
51-55 5 | 51-55 | 5 |
Gensler Product Quality Score by Usage
Gensler's Product Quality score was rated the highest by customers who have used Gensler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Gensler Product Quality Score by Industry
Gensler's Product Quality score was rated 4 stars by Architecture and Planning industry customers.
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Gensler Pricing
Gensler ROI & Value For Money
4/5
Gensler has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Gensler Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Gensler ROI
Gensler's ROI score was rated highest by customers who have used Gensler's products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
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Ranked Gensler ROI the Highest
Ranked Gensler ROI the Lowest
Gensler ROI Score by Gender
Female customers rated Gensler's ROI score 0.7 stars higher than Male customers.
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Male
3.6/5
Female
4.3/5
Gensler ROI Score by Ethnicity
Gensler's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gensler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Gensler ROI Score by Age
Gensler's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gensler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 4.2 | 31-35 | 4.2 |
41-45 2.5 | 41-45 | 2.5 |
51-55 4.6 | 51-55 | 4.6 |
Gensler ROI Score by Usage
Gensler's ROI score was rated the highest by customers who have used Gensler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Gensler ROI Score by Industry
Gensler's ROI score was rated 4.4 stars by Architecture and Planning industry customers.
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Gensler Customer Satisfaction (CSAT)
Gensler Customer Satisfaction (CSAT) Score
72 / 100
Gensler has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gensler Customer Satisfaction
Gensler's Customer Satisfaction score was rated highest by customers who have used Gensler's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Gensler Customer Satisfaction the Highest
Ranked Gensler Customer Satisfaction the Lowest
Gensler Customer Satisfaction Score by Gender
Female customers rated Gensler's Customer Satisfaction score 22 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
89 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Gensler Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gensler's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Gensler's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Gensler Customer Satisfaction Score by Age
Gensler's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Gensler.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 51-55 | 100% |
Gensler Customer Satisfaction Score by Usage
Gensler's Customer Satisfaction score was rated the highest by customers who have used Gensler's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Gensler Customer Satisfaction Score by Industry
Gensler's Customer Satisfaction score was rated 86 points by Architecture and Planning industry customers.
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"label": "Architecture and Planning",
"groupId": 498,
"score": 86,
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"scoreClassName": "max",
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}Gensler Customer Service
4.1/5
Gensler has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Gensler's Customer Service
Address
San Francisco, CA
Website
http://www.gensler.com
Quick Insights into Gensler Customer Service
Gensler's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Gensler's products/services for 2 to 5 Years.
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Ranked Gensler Customer Service the Highest
Ranked Gensler Customer Service the Lowest
Gensler Customer Service Score by Gender
Female customers rated Gensler's Customer Service score 1.2 stars higher than Male customers.
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Male
3.5/5
Female
4.7/5
Gensler Customer Service Score by Ethnicity
Gensler's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gensler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Gensler Customer Service Score by Age
Gensler's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gensler.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
51-55 4.7 | 51-55 | 4.7 |
Gensler Customer Service Score by Usage
Gensler's Customer Service score was rated the highest by customers who have used Gensler's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Gensler Customer Service Score by Industry
Gensler's Customer Service score was rated 4.4 stars by Architecture and Planning industry customers.
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Gensler as an Employer
3.7/5
Gensler has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Gensler scored a 23 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Gensler would recommend the brand to a friend. ENPS measures how likely Gensler employees would recommend working at Gensler to a friend.
Net Promoter Score
23
NPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 38% | Promoters |
|---|---|
| 27% | Passive |
| 35% | Detractors |
