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NPS
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TRC Companies
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About TRC Companies' Brand
A pioneer in groundbreaking scientific and engineering developments since the 1960s, TRC is a national engineering services.
Brand at a Glance
59%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
TRC Companies NPS
TRC Companies's Net Promoter Score (NPS) is a -1 with 44% Promoters, 11% Passives, and 45% Detractors. Net Promoter Score tracks whether TRC Companies's customers would recommend using the product based on a scale of -100 to 100.
TRC Companies Overall NPS
| 44% | Promoters |
|---|---|
| 11% | Passives |
| 45% | Detractors |
TRC Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 14 | May 2023 | 14 |
Jun 2023 7 | Jun 2023 | 7 |
Jul 2023 4 | Jul 2023 | 4 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 2 | Sep 2023 | 2 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -5 | Jan 2024 | -5 |
Mar 2024 -6 | Mar 2024 | -6 |
May 2024 -4 | May 2024 | -4 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2025 -3 | Oct 2025 | -3 |
Dec 2025 -1 | Dec 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRC Companies NPS by Gender
Female customers rated TRC Companies's NPS 34 points higher than Male customers.
Male
0
TRC Companies's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
34
TRC Companies's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
TRC Companies NPS by Ethnicity
TRC Companies's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
TRC Companies NPS by Usage
TRC Companies's NPS was rated 34 points by customers who have used TRC Companies's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
TRC Companies Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of TRC Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRC Companies Customer Loyalty Score by Gender
Male customers rated TRC Companies's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TRC Companies.
Male
55%
Yes
Female
40%
Yes
TRC Companies Customer Loyalty Score by Ethnicity
TRC Companies's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TRC Companies.
78
out of 100
Caucasian
TRC Companies Customer Loyalty Score by Usage
TRC Companies's Customer Loyalty score was rated 40% by customers who have used TRC Companies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TRC Companies Customer Loyalty Score by Industry
TRC Companies's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TRC Companies Product Quality
3.4/5
TRC Companies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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TRC Companies Product Information
TRC Companies’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TRC Companies's product the highest.
- Website
- http://www.trcsolutions.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into TRC Companies Product Quality
TRC Companies's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked TRC Companies Product Quality the Highest
Ranked TRC Companies Product Quality the Lowest
TRC Companies Product Quality Score by Gender
Male customers rated TRC Companies's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TRC Companies.
Male
3.9/5
Female
3.3/5
TRC Companies Product Quality Score by Ethnicity
TRC Companies's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TRC Companies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
TRC Companies Product Quality Score by Usage
TRC Companies's Product Quality score was rated 3.3 stars by customers who have used TRC Companies's products/services for Less than 1 Year.
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TRC Companies Product Quality Score by Industry
TRC Companies's Product Quality score was rated 3.8 stars by Tech industry customers.
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TRC Companies Pricing
TRC Companies ROI & Value For Money
3.5/5
TRC Companies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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TRC Companies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TRC Companies ROI
TRC Companies's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked TRC Companies ROI the Highest
Ranked TRC Companies ROI the Lowest
TRC Companies ROI Score by Gender
Female customers rated TRC Companies's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TRC Companies.
Male
4/5
Female
4.1/5
TRC Companies ROI Score by Ethnicity
TRC Companies's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TRC Companies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
TRC Companies ROI Score by Usage
TRC Companies's ROI score was rated 4.1 stars by customers who have used TRC Companies's products/services for Less than 1 Year.
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TRC Companies ROI Score by Industry
TRC Companies's ROI score was rated 4 stars by Tech industry customers.
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TRC Companies Customer Satisfaction (CSAT)
TRC Companies Customer Satisfaction (CSAT) Score
69 / 100
TRC Companies has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
47%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TRC Companies Customer Satisfaction
TRC Companies's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TRC Companies' Customer Satisfaction.
Ranked TRC Companies Customer Satisfaction the Highest
TRC Companies Customer Satisfaction Score by Gender
TRC Companies's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TRC Companies.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TRC Companies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TRC Companies' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TRC Companies.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TRC Companies Customer Satisfaction Score by Industry
TRC Companies's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TRC Companies Customer Satisfaction Score by Industry",
"text": "TRC Companies's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "TRC Companies's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}TRC Companies Customer Service
3.5/5
TRC Companies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TRC Companies' overall Customer Service score rated by its users and customers.
About TRC Companies's Customer Service
Address
Lowell, MA
Website
http://www.trcsolutions.com/
Quick Insights into TRC Companies Customer Service
TRC Companies's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TRC Companies' Customer Service score.
Ranked TRC Companies Customer Service the Highest
Ranked TRC Companies Customer Service the Lowest
TRC Companies Customer Service Score by Gender
Female customers rated TRC Companies's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TRC Companies.
Male
4/5
Female
4.1/5
TRC Companies Customer Service Score by Ethnicity
TRC Companies's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TRC Companies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
TRC Companies Customer Service Score by Usage
TRC Companies's Customer Service score was rated 4.1 stars by customers who have used TRC Companies's products/services for Less than 1 Year.
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TRC Companies Customer Service Score by Industry
TRC Companies's Customer Service score was rated 4 stars by Tech industry customers.
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TRC Companies as an Employer
2.6/5
TRC Companies has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
TRC Companies scored a -1 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of TRC Companies would recommend the brand to a friend. ENPS measures how likely TRC Companies employees would recommend working at TRC Companies to a friend.
Net Promoter Score
-1
NPS Score
| 44% | Promoters |
|---|---|
| 11% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
