-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SNC Lavalin
Marketing or Exec? Claim Your Free Account
About SNC Lavalin's Brand
SNC-Lavalin is an engineering and construction group. Among its major competitors, SNC Lavalin is ranked in 5th place for NPS while KBR is 1st, and Stantec is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
SNC Lavalin Ranking
- #4 / 4 of its competitors
SNC Lavalin NPS
SNC Lavalin's Net Promoter Score (NPS) is a -10 with 34% Promoters, 22% Passives, and 44% Detractors. Net Promoter Score tracks whether SNC Lavalin's customers would recommend using the product based on a scale of -100 to 100.
SNC Lavalin Overall NPS
| 34% | Promoters |
|---|---|
| 22% | Passives |
| 44% | Detractors |
SNC Lavalin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -6 | Oct 2022 | -6 |
Dec 2022 -6 | Dec 2022 | -6 |
Jan 2023 -19 | Jan 2023 | -19 |
Feb 2023 -14 | Feb 2023 | -14 |
Mar 2023 -9 | Mar 2023 | -9 |
Apr 2023 -8 | Apr 2023 | -8 |
May 2023 -11 | May 2023 | -11 |
Jun 2023 -17 | Jun 2023 | -17 |
Apr 2024 -16 | Apr 2024 | -16 |
May 2024 -13 | May 2024 | -13 |
Dec 2025 -10 | Dec 2025 | -10 |
How Other Brands Compare
SNC Lavalin is ranked #4 for NPS among its competitors. KBR and WSP come in first and second, with Jacobs coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SNC Lavalin NPS vs. Competitors
Compared to its competitors, SNC Lavalin's NPS is rated right below Jacobs.
| COMPANY | NPS Score | |
|---|---|---|
 | KBR | 25 |
 | Stantec | 24 |
 | WSP | 17 |
 | Jacobs | 11 |
| SNC Lavalin | -10 |
SNC Lavalin Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of SNC Lavalin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SNC Lavalin Customer Loyalty vs. Competitors
Compared to its competitors, SNC Lavalin's Customer Loyalty score is rated right above KBR, and is preceded by Stantec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Stantec | 79% |
| SNC Lavalin | 75% |
| KBR | 74% |
| WSP | 72% |
| Jacobs | 69% |
Unlock SNC Lavalin Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SNC Lavalin Customer Loyalty vs. Competitors data and gain insights into your customers today.
SNC Lavalin Product Quality
3.9/5
SNC Lavalin has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SNC Lavalin's overall Product Quality score rated by its users and customers.
SNC Lavalin Product Information
SNC Lavalin’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Productivity
Real Estate
SaaS
Construction
SNC Lavalin Product Quality vs. Competitors
Compared to its competitors, SNC Lavalin's Product Quality score is rated right above KBR.
| COMPANY | Product Quality Score | |
|---|---|---|
| SNC Lavalin | 3.9/5 |
| KBR | 3.8/5 |
| Jacobs | 3.8/5 |
| Stantec | 3.7/5 |
| WSP | 3.7/5 |
Unlock SNC Lavalin Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SNC Lavalin Product Quality vs. Competitors data and gain insights into your customers today.
SNC Lavalin Pricing
SNC Lavalin ROI & Value For Money
3.5/5
SNC Lavalin has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SNC Lavalin's overall ROI score rated by its users and customers.
SNC Lavalin Pricing vs. Competitors
Compared to its competitors, SNC Lavalin's ROI score is rated right below WSP.
| COMPANY | Pricing Score | |
|---|---|---|
| Stantec | 3.8/5 |
| Jacobs | 3.7/5 |
| KBR | 3.6/5 |
| WSP | 3.6/5 |
| SNC Lavalin | 3.5/5 |
Unlock SNC Lavalin ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SNC Lavalin ROI vs. Competitors data and gain insights into your customers today.
SNC Lavalin Customer Satisfaction (CSAT)
SNC Lavalin Customer Satisfaction (CSAT) Score
92 / 100
SNC Lavalin has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
52%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SNC Lavalin Customer Satisfaction vs. Competitors
Compared to its competitors, SNC Lavalin's Customer Satisfaction score is rated right above KBR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SNC Lavalin | 92% |
| KBR | 75% |
| WSP | 75% |
| Stantec | 74% |
| Jacobs | 72% |
Unlock SNC Lavalin Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SNC Lavalin Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SNC Lavalin Customer Service
3.5/5
SNC Lavalin has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SNC Lavalin's overall Customer Service score rated by its users and customers.
About SNC Lavalin's Customer Service
Address
455 René-Lévesque Blvd. West, Montreal, MO H2Z 1Z3 Canada
Website
http://www.snclavalin.com/en/index.aspx
Phone Number
(514) 393-1000
SNC Lavalin Customer Service vs. Competitors
Compared to its competitors, SNC Lavalin's Customer Service score is rated right below WSP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stantec | 4/5 |
| Jacobs | 3.9/5 |
| KBR | 3.7/5 |
| WSP | 3.6/5 |
| SNC Lavalin | 3.5/5 |
Unlock SNC Lavalin Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SNC Lavalin Customer Service vs. Competitors data and gain insights into your customers today.
SNC Lavalin as an Employer
3.9/5
SNC Lavalin has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
SNC Lavalin scored a -10 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of SNC Lavalin would recommend the brand to a friend. ENPS measures how likely SNC Lavalin employees would recommend working at SNC Lavalin to a friend.
Net Promoter Score
-10
NPS Score
| 34% | Promoters |
|---|---|
| 22% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
