34
NPS
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Level 3 Communications
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About Level 3 Communications' Brand
Among its major competitors, Level 3 Communications is ranked in 1st place for NPS while Akamai is 2nd, and ABS Technology Architects is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Level 3 Communications Ranking
- #1 / 4 of its competitors
Level 3 Communications NPS
Level 3 Communications's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Level 3 Communications's customers would recommend using the product based on a scale of -100 to 100.
Level 3 Communications Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Level 3 Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 33 | May 2022 | 33 |
How Other Brands Compare
Level 3 Communications is ranked first for NPS among its competitors. Akamai and ABS Technology Architects come in second and third, with leaseweb coming in at #4.
Level 3 Communications |  Akamai |  ABS Technology Architects |  leaseweb | |
| Global Ranking | #- | #333 | #- | #- |
| NPS | 34 | 30 | - | - |
| Valuation Updated every 24 hours for public companies | - | $16.09B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Level 3 Communications NPS vs. Competitors
Compared to its competitors, Level 3 Communications's NPS is rated right above Akamai.
| COMPANY | NPS Score | |
|---|---|---|
| Level 3 Communications | 34 |
| Akamai | 30 |
| ABS Technology Architects | N/A |
 | L3 Mobile-Vision | N/A |
 | Go | N/A |
Level 3 Communications Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Level 3 Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Level 3 Communications Customer Loyalty vs. Competitors
Compared to its competitors, Level 3 Communications's Customer Loyalty score is rated right above Akamai.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Level 3 Communications | 83% |
| Akamai | 81% |
| ABS Technology Architects | N/A |
| L3 Mobile-Vision | N/A |
| Go | N/A |
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Level 3 Communications Product Quality
3.5/5
Level 3 Communications has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Level 3 Communications Product Information
Level 3 Communications’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.level3.com
- Company Size
- 10,000+ Employees
Industry
Big Data
Business Services
Enterprise
Level 3 Communications Product Quality vs. Competitors
Compared to its competitors, Level 3 Communications's Product Quality score is rated right above ABS Technology Architects, and is preceded by Akamai.
| COMPANY | Product Quality Score | |
|---|---|---|
| Akamai | 4.1/5 |
| Level 3 Communications | 3.5/5 |
| ABS Technology Architects | N/A |
| L3 Mobile-Vision | N/A |
| Go | N/A |
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Level 3 Communications Pricing
Level 3 Communications ROI & Value For Money
3.8/5
Level 3 Communications has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Level 3 Communications Pricing vs. Competitors
Compared to its competitors, Level 3 Communications's ROI score is rated right above ABS Technology Architects, and is preceded by Akamai.
| COMPANY | Pricing Score | |
|---|---|---|
| Akamai | 4/5 |
| Level 3 Communications | 3.8/5 |
| ABS Technology Architects | N/A |
| L3 Mobile-Vision | N/A |
| Go | N/A |
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Level 3 Communications Customer Satisfaction (CSAT)
Level 3 Communications Customer Satisfaction (CSAT) Score
66 / 100
Level 3 Communications has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Level 3 Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Level 3 Communications's Customer Satisfaction score is rated right above ABS Technology Architects, and is preceded by Akamai.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Akamai | 80% |
| Level 3 Communications | 67% |
| ABS Technology Architects | 0% |
| L3 Mobile-Vision | 0% |
| Go | 0% |
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Level 3 Communications Customer Service
3.8/5
Level 3 Communications has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Level 3 Communications's Customer Service
Address
1025 Eldorado Blvd, Denver, CO 80021
Website
http://www.level3.com
Phone Number
(877) 253-8353
Level 3 Communications's Social Links
Level 3 Communications Customer Service vs. Competitors
Compared to its competitors, Level 3 Communications's Customer Service score is rated right above ABS Technology Architects, and is preceded by Akamai.
| COMPANY | Customer Service Score | |
|---|---|---|
| Akamai | 4.2/5 |
| Level 3 Communications | 3.8/5 |
| ABS Technology Architects | N/A |
| L3 Mobile-Vision | N/A |
| Go | N/A |
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Level 3 Communications as an Employer
3.0/5
Level 3 Communications has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Level 3 Communications
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Level 3 Communications scored a 34 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Level 3 Communications would recommend the brand to a friend. ENPS measures how likely Level 3 Communications employees would recommend working at Level 3 Communications to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 23% | Promoters |
|---|---|
| 29% | Passive |
| 48% | Detractors |
