34
NPS
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Brand Page
SparkPost
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About SparkPost's Brand
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
SparkPost NPS
SparkPost's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether SparkPost's customers would recommend using the product based on a scale of -100 to 100.
SparkPost Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
SparkPost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SparkPost NPS by Usage
SparkPost's NPS was rated the highest by customers who have used SparkPost's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 58 | 2 to 5 Years | 58 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
SparkPost Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SparkPost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SparkPost Product Quality
3.4/5
SparkPost has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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SparkPost Product Information
SparkPost serves markets in the United States. SparkPost supports Web devices and offers products for small, medium, and large sized businesses.
SparkPost’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SparkPost's product the highest. Reviewers from the Marketing, Advertising and Research industry rated SparkPost the lowest at 3.
- Website
- https://sparkpost.com
- Company Size
- 201-500 Employees
Industry
Tech
Languages Supported
English
Product Type
Email Tracking Software
Email Management Software
Email Verification Tools Software
Quick Insights into SparkPost Product Quality
SparkPost's Product Quality score was rated highest by customers who have used SparkPost's products/services for 2 to 5 Years, and rated lowest by customers who have used SparkPost's products/services for 5 to 10 Years.
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Ranked SparkPost Product Quality the Highest
Ranked SparkPost Product Quality the Lowest
SparkPost Product Quality Score by Usage
SparkPost's Product Quality score was rated the highest by customers who have used SparkPost's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SparkPost Product Quality Score by Industry
SparkPost's Product Quality score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SparkPost Pricing
SparkPost ROI & Value For Money
3.8/5
SparkPost has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SparkPost Pricing Plans
SparkPost has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, SparkPost uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Sports & Entertainment industry think that they had the lowest ROI from SparkPost.
Who Uses SparkPost?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into SparkPost ROI
SparkPost's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Sports & Entertainment industry.
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Ranked SparkPost ROI the Highest
Ranked SparkPost ROI the Lowest
SparkPost ROI Score by Industry
SparkPost's ROI score was rated the highest by Tech industry customers, and the lowest by Sports & Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SparkPost Customer Service
3.5/5
SparkPost has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SparkPost's Customer Service
Address
301 Howard Street, Suite 1330, San Francisco, CA 94105
Website
https://sparkpost.com
Phone Number
(877) 887-3031
SparkPost's Social Links
SparkPost as an Employer
4.3/5
SparkPost has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
SparkPost scored a 34 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of SparkPost would recommend the brand to a friend. ENPS measures how likely SparkPost employees would recommend working at SparkPost to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
