100
NPS
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CableLabs
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About CableLabs' Brand
CableLabs is a non-profit research & development lab funded by the global cable industry. Among its major competitors, CableLabs is ranked in 1st place for NPS while Verizon is 2nd, and NETSCOUT is 3rd.
CableLabs Ranking
- #1 / 4 of its competitors
CableLabs NPS
CableLabs's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CableLabs's customers would recommend using the product based on a scale of -100 to 100.
CableLabs Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CableLabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
CableLabs is ranked first for NPS among its competitors. Verizon and NETSCOUT come in second and third, with Alliance For Telecommunications Industry Solutions coming in at #4.
CableLabs |  Verizon |  NETSCOUT |  Alliance For Telecommunications Industry Solutions | |
| Global Ranking | #- | #108 | #665 | #- |
| NPS | 100 | 1 | -7 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $2.12B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CableLabs NPS vs. Competitors
Compared to its competitors, CableLabs's NPS is rated right above Verizon.
| COMPANY | NPS Score | |
|---|---|---|
| CableLabs | 100 |
| Verizon | 1 |
| Alliance For Telecommunications Industry Solutions | N/A |
 | Linx | N/A |
| NETSCOUT | -7 |
Consumer vs. Employees
CableLabs scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CableLabs would recommend the brand to a friend. ENPS measures how likely CableLabs employees would recommend working at CableLabs to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
