9
NPS
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Olympus Corporation
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About Olympus Corporation's Brand
Olympus Corporation manufactures and sells precision machineries and instruments worldwide. Among its major competitors, Olympus Corporation is ranked in 5th place for NPS while Instrumentation Laboratory is 1st, and Medtronic is 2nd.Their current valuation is $28.79B
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Olympus Corporation Ranking
- #4 / 4 of its competitors
Olympus Corporation NPS
Olympus Corporation's Net Promoter Score (NPS) is a 9 with 41% Promoters, 27% Passives, and 32% Detractors. Net Promoter Score tracks whether Olympus Corporation's customers would recommend using the product based on a scale of -100 to 100.
Olympus Corporation Overall NPS
| 41% | Promoters |
|---|---|
| 27% | Passives |
| 32% | Detractors |
Olympus Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 8 | Jun 2023 | 8 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 3 | Sep 2023 | 3 |
Oct 2023 6 | Oct 2023 | 6 |
Dec 2023 7 | Dec 2023 | 7 |
Jan 2024 2 | Jan 2024 | 2 |
Feb 2024 8 | Feb 2024 | 8 |
Nov 2024 6 | Nov 2024 | 6 |
Dec 2024 3 | Dec 2024 | 3 |
Mar 2025 6 | Mar 2025 | 6 |
Jun 2025 4 | Jun 2025 | 4 |
Oct 2025 8 | Oct 2025 | 8 |
How Other Brands Compare
Olympus Corporation is ranked #4 for NPS among its competitors. Instrumentation Laboratory and Medtronic come in first and second, with GoPro coming in at third. Among those competitors, it is the third most valued company behind Medtronic.
Olympus Corporation |  GoPro |  Medtronic |  Instrumentation Laboratory | |
| Global Ranking | #- | #504 | #546 | #- |
| NPS | 9 | 22 | 30 | 100 |
| Valuation Updated every 24 hours for public companies | $28.79B | $945.51M | $152.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olympus Corporation NPS by Gender
Female customers rated Olympus Corporation's NPS 88 points higher than Male customers.
Male
12
Olympus Corporation's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
100
Olympus Corporation's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Olympus Corporation NPS by Ethnicity
Olympus Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Olympus Corporation NPS by Age
Olympus Corporation's NPS was rated 25 points by customers ages 18-25 on Comparably.
Olympus Corporation NPS by Usage
Olympus Corporation's NPS was rated 0 points by customers who have used Olympus Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Olympus Corporation NPS vs. Competitors
Compared to its competitors, Olympus Corporation's NPS is rated right above Pentax Medical, and is preceded by STERIS.
| COMPANY | NPS Score | |
|---|---|---|
| Instrumentation Laboratory | 100 |
| Medtronic | 30 |
| GoPro | 22 |
 | STERIS | 9 |
| Olympus Corporation | 9 |
 | Pentax Medical | 0 |
 | Nissha Printing | N/A |
Olympus Corporation Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Olympus Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Olympus Corporation Customer Loyalty Score by Gender
Female customers rated Olympus Corporation's Customer Loyalty score 34% higher than Male customers.
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Male
66%
Yes
Female
100%
Yes
Olympus Corporation Customer Loyalty Score by Ethnicity
Olympus Corporation's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Olympus Corporation Customer Loyalty Score by Age
Olympus Corporation's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Olympus Corporation Customer Loyalty Score by Usage
Olympus Corporation's Customer Loyalty score was rated 64% by customers who have used Olympus Corporation's products/services for Less than 1 Year.
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Olympus Corporation Customer Loyalty Score by Industry
Olympus Corporation's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.
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Olympus Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Olympus Corporation's Customer Loyalty score is rated right above Medtronic, and is preceded by Instrumentation Laboratory.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Instrumentation Laboratory | 100% |
| Olympus Corporation | 81% |
| Medtronic | 78% |
| Pentax Medical | 73% |
| STERIS | 72% |
| GoPro | 70% |
| Nissha Printing | N/A |
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Olympus Corporation Product Quality
3.6/5
Olympus Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Olympus Corporation Product Information
Olympus Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Olympus Corporation's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Olympus Corporation Product Quality
Olympus Corporation's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Olympus Corporation Product Quality the Highest
Ranked Olympus Corporation Product Quality the Lowest
Olympus Corporation Product Quality Score by Gender
Female customers rated Olympus Corporation's Product Quality score 1.8 stars higher than Male customers.
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Male
3.2/5
Female
5/5
Olympus Corporation Product Quality Score by Ethnicity
Olympus Corporation's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Olympus Corporation Product Quality Score by Age
Olympus Corporation's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Olympus Corporation Product Quality Score by Usage
Olympus Corporation's Product Quality score was rated 3.2 stars by customers who have used Olympus Corporation's products/services for Less than 1 Year.
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Olympus Corporation Product Quality Score by Industry
Olympus Corporation's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Olympus Corporation Product Quality vs. Competitors
Compared to its competitors, Olympus Corporation's Product Quality score is rated right above Pentax Medical, and is preceded by STERIS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Instrumentation Laboratory | 5/5 |
| Medtronic | 3.9/5 |
| GoPro | 3.7/5 |
| STERIS | 3.6/5 |
| Olympus Corporation | 3.6/5 |
| Pentax Medical | 3.1/5 |
| Nissha Printing | N/A |
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Olympus Corporation Pricing
Olympus Corporation ROI & Value For Money
3.8/5
Olympus Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Olympus Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Olympus Corporation ROI
Olympus Corporation's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Olympus Corporation ROI the Highest
Ranked Olympus Corporation ROI the Lowest
Olympus Corporation ROI Score by Gender
Female customers rated Olympus Corporation's ROI score 1.1 stars higher than Male customers.
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Male
3.7/5
Female
4.8/5
Olympus Corporation ROI Score by Ethnicity
Olympus Corporation's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Olympus Corporation ROI Score by Age
Olympus Corporation's ROI score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Olympus Corporation ROI Score by Usage
Olympus Corporation's ROI score was rated 4.1 stars by customers who have used Olympus Corporation's products/services for Less than 1 Year.
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Olympus Corporation ROI Score by Industry
Olympus Corporation's ROI score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Olympus Corporation Pricing vs. Competitors
Compared to its competitors, Olympus Corporation's ROI score is rated right above STERIS, and is preceded by Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Instrumentation Laboratory | 5/5 |
| Medtronic | 3.9/5 |
| Olympus Corporation | 3.8/5 |
| STERIS | 3.8/5 |
| GoPro | 3.3/5 |
| Pentax Medical | 3/5 |
| Nissha Printing | N/A |
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Olympus Corporation Customer Satisfaction (CSAT)
Olympus Corporation Customer Satisfaction (CSAT) Score
69 / 100
Olympus Corporation has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
43%
Satisfied
26%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Olympus Corporation Customer Satisfaction
Olympus Corporation's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Olympus Corporation Customer Satisfaction the Highest
Olympus Corporation Customer Satisfaction Score by Gender
Olympus Corporation's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Olympus Corporation Customer Satisfaction Score by Age
Olympus Corporation's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Olympus Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Olympus Corporation's Customer Satisfaction score is rated right above Pentax Medical, and is preceded by GoPro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Instrumentation Laboratory | 100% |
| STERIS | 77% |
| Medtronic | 72% |
| GoPro | 70% |
| Olympus Corporation | 70% |
| Pentax Medical | 34% |
| Nissha Printing | 0% |
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Olympus Corporation Customer Service
3.6/5
Olympus Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Olympus Corporation's Customer Service
Address
Shinjuku Monolith, 3-1 Nishi-Shinjuku 2-chome, Shinjuku-ku, 163-0914 Japan
Website
http://www.olympus-global.com
Quick Insights into Olympus Corporation Customer Service
Olympus Corporation's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Olympus Corporation Customer Service the Highest
Ranked Olympus Corporation Customer Service the Lowest
Olympus Corporation Customer Service Score by Gender
Female customers rated Olympus Corporation's Customer Service score 1.3 stars higher than Male customers.
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Male
3.5/5
Female
4.8/5
Olympus Corporation Customer Service Score by Ethnicity
Olympus Corporation's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Olympus Corporation Customer Service Score by Age
Olympus Corporation's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Olympus Corporation Customer Service Score by Usage
Olympus Corporation's Customer Service score was rated 4 stars by customers who have used Olympus Corporation's products/services for Less than 1 Year.
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Olympus Corporation Customer Service Score by Industry
Olympus Corporation's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Olympus Corporation Customer Service vs. Competitors
Compared to its competitors, Olympus Corporation's Customer Service score is rated right above STERIS, and is preceded by Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Instrumentation Laboratory | 5/5 |
| Medtronic | 4/5 |
| Olympus Corporation | 3.6/5 |
| STERIS | 3.6/5 |
| GoPro | 3.4/5 |
| Pentax Medical | 3.2/5 |
| Nissha Printing | N/A |
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Olympus Corporation as an Employer
3.0/5
Olympus Corporation has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Olympus Corporation scored a 9 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Olympus Corporation would recommend the brand to a friend. ENPS measures how likely Olympus Corporation employees would recommend working at Olympus Corporation to a friend.
Net Promoter Score
9
NPS Score
| 41% | Promoters |
|---|---|
| 27% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 37% | Promoters |
|---|---|
| 24% | Passive |
| 39% | Detractors |
