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NPS
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Pentax Medical
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About Pentax Medical's Brand
PENTAX Medical is a division of HOYA Group delivering endo-imaging solutions. Among its major competitors, Pentax Medical is ranked in 4th place for NPS while Stryker is 1st, and Medtronic is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Pentax Medical Ranking
- #4 / 4 of its competitors
Pentax Medical NPS
Pentax Medical's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Pentax Medical's customers would recommend using the product based on a scale of -100 to 100.
Pentax Medical Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Pentax Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Pentax Medical is ranked #4 for NPS among its competitors. Stryker and Medtronic come in first and second, with Olympus Corporation coming in at third.
Pentax Medical |  Medtronic |  Stryker |  Olympus Corporation | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | 0 | 30 | 35 | 9 |
| Valuation Updated every 24 hours for public companies | - | $152.54B | $91.43B | $28.79B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pentax Medical NPS vs. Competitors
Compared to its competitors, Pentax Medical's NPS is rated right above Verathon, and is preceded by Olympus Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Stryker | 35 |
| Medtronic | 30 |
| Olympus Corporation | 9 |
| Pentax Medical | 0 |
 | Verathon | 0 |
 | Rockwell Medical | N/A |
 | Novarad | N/A |
Pentax Medical Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Pentax Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pentax Medical Customer Loyalty vs. Competitors
Compared to its competitors, Pentax Medical's Customer Loyalty score is rated right above Rockwell Medical, and is preceded by Stryker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verathon | 100% |
| Olympus Corporation | 81% |
| Medtronic | 77% |
| Stryker | 76% |
| Pentax Medical | 73% |
| Rockwell Medical | N/A |
| Novarad | N/A |
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Pentax Medical Product Quality
3.1/5
Pentax Medical has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Pentax Medical Product Information
Pentax Medical’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Pentax Medical Product Quality vs. Competitors
Compared to its competitors, Pentax Medical's Product Quality score is rated right above Rockwell Medical, and is preceded by Olympus Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verathon | 5/5 |
| Novarad | 5/5 |
| Stryker | 4.1/5 |
| Medtronic | 3.9/5 |
| Olympus Corporation | 3.6/5 |
| Pentax Medical | 3.1/5 |
| Rockwell Medical | N/A |
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Pentax Medical Pricing
Pentax Medical ROI & Value For Money
3/5
Pentax Medical has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Pentax Medical Pricing vs. Competitors
Compared to its competitors, Pentax Medical's ROI score is rated right above Rockwell Medical, and is preceded by Olympus Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Verathon | 5/5 |
| Novarad | 5/5 |
| Medtronic | 3.9/5 |
| Stryker | 3.8/5 |
| Olympus Corporation | 3.8/5 |
| Pentax Medical | 3/5 |
| Rockwell Medical | N/A |
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Pentax Medical Customer Satisfaction (CSAT)
Pentax Medical Customer Satisfaction (CSAT) Score
33 / 100
Pentax Medical has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pentax Medical Customer Satisfaction vs. Competitors
Compared to its competitors, Pentax Medical's Customer Satisfaction score is rated right above Rockwell Medical, and is preceded by Olympus Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verathon | 100% |
| Stryker | 87% |
| Medtronic | 72% |
| Olympus Corporation | 70% |
| Pentax Medical | 33% |
| Rockwell Medical | 0% |
| Novarad | 0% |
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Pentax Medical Customer Service
3.2/5
Pentax Medical has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Pentax Medical's Customer Service
Address
3 Paragon Drive, Montvale, NJ 07645
Website
https://www.pentaxmedical.com/us
Phone Number
1-201-571-2300
Pentax Medical's Social Links
Pentax Medical Customer Service vs. Competitors
Compared to its competitors, Pentax Medical's Customer Service score is rated right above Rockwell Medical, and is preceded by Olympus Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verathon | 5/5 |
| Novarad | 5/5 |
| Stryker | 4/5 |
| Medtronic | 4/5 |
| Olympus Corporation | 3.6/5 |
| Pentax Medical | 3.2/5 |
| Rockwell Medical | N/A |
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Pentax Medical as an Employer
2.2/5
Pentax Medical has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pentax Medical scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pentax Medical would recommend the brand to a friend. ENPS measures how likely Pentax Medical employees would recommend working at Pentax Medical to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
