55
NPS
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USN
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About USN's Brand
Sports nutrition & fitness lifestyle brand Among its major competitors, USN is ranked in 1st place for NPS while Herbalife is 2nd.
Brand at a Glance
95%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
USN Ranking
- #1 / 2 of its competitors
USN NPS
USN's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether USN's customers would recommend using the product based on a scale of -100 to 100.
USN Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
USN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 49 | Mar 2022 | 49 |
Apr 2022 63 | Apr 2022 | 63 |
May 2022 70 | May 2022 | 70 |
Sep 2022 75 | Sep 2022 | 75 |
Oct 2022 76 | Oct 2022 | 76 |
Jun 2023 78 | Jun 2023 | 78 |
Aug 2023 69 | Aug 2023 | 69 |
Jan 2024 70 | Jan 2024 | 70 |
Apr 2024 66 | Apr 2024 | 66 |
Aug 2024 67 | Aug 2024 | 67 |
Oct 2024 60 | Oct 2024 | 60 |
Feb 2025 54 | Feb 2025 | 54 |
How Other Brands Compare
USN is ranked first for NPS among its competitors. Herbalife comes in second.
USN |  Herbalife | |
| Global Ranking | #- | #727 |
| NPS | 55 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USN Customer Reviews
Out of the 2 USN customer reviews 2 were positive and 0 were constructive. USN customer reviews reflect that all customers have a favorable experience using the products/services of the company.
USN Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of USN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USN Customer Loyalty vs. Competitors
Compared to its competitors, USN's Customer Loyalty score is rated right above Herbalife.
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USN Product Quality
4.3/5
USN has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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USN Product Information
USN’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.usnfit.com
- Company Size
- 51-200 Employees
USN Product Quality vs. Competitors
Compared to its competitors, USN's Product Quality score is rated right above Herbalife.
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USN Pricing
USN ROI & Value For Money
4.2/5
USN has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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USN Pricing vs. Competitors
Compared to its competitors, USN's ROI score is rated right above Herbalife.
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USN Customer Satisfaction (CSAT)
USN Customer Satisfaction (CSAT) Score
100 / 100
USN has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
73%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USN Customer Satisfaction vs. Competitors
Compared to its competitors, USN's Customer Satisfaction score is rated right above Herbalife.
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USN Customer Service
4.3/5
USN has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About USN's Customer Service
Address
1615 South Congress Avenue, 103, Delray Beach, FL 33445
Website
http://www.usnfit.com
Phone Number
+1 (844) 876-9199
USN Customer Service vs. Competitors
Compared to its competitors, USN's Customer Service score is rated right above Herbalife.
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USN as an Employer
Consumer vs. Employees
USN scored a 55 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of USN would recommend the brand to a friend. ENPS measures how likely USN employees would recommend working at USN to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
