Emergent Biosolutions NPS & Customer Reviews

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Emergent Biosolutions

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Emergent Biosolutions

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About Emergent Biosolutions' Brand

Emergent BioSolutions is a global life sciences company whose mission is to protect and enhance life. Through our specialty products and contract development and manufacturing services, we are dedicated to providing solutions that address public health threats. Through social responsibility, we aim to build healthier and safer communities. We aspire to deliver peace of mind to our patients and customers so they can focus on what’s most important in their lives. In working together, we envision protecting or enhancing 1 billion lives by 2030. Among its major competitors, Emergent Biosolutions is ranked in 4th place for NPS while Indivior is 1st, and AbbVie is 2nd.Their current market cap is $413.67M

Brand at a Glance

63%

Customer Loyalty

3.2/5

Product Quality

3.4/5

Pricing

3.1/5

Customer Service

Emergent Biosolutions Ranking

^#3 / 4 of its competitors

Emergent Biosolutions NPS

Emergent Biosolutions's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Emergent Biosolutions's customers would recommend using the product based on a scale of -100 to 100.

Emergent Biosolutions Overall NPS

-33

NPS

17%	Promoters
33%	Passives
50%	Detractors

Emergent Biosolutions NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2020 -100	Nov 2020	-100
Nov 2021 -100	Nov 2021	-100
Dec 2021 -100	Dec 2021	-100
Oct 2022 -75	Oct 2022	-75
Nov 2022 -60	Nov 2022	-60
Jan 2023 -34	Jan 2023	-34
Feb 2023 -50	Feb 2023	-50
May 2023 -55	May 2023	-55
Aug 2023 -50	Aug 2023	-50
Jan 2024 -36	Jan 2024	-36
May 2024 -34	May 2024	-34

How Other Brands Compare

Emergent Biosolutions is ranked third for NPS among its competitors. AbbVie and Biogen come in first and second, with ContinuumRx coming in at #4. Among those competitors, it is the third most valued company behind AbbVie.

	Emergent Biosolutions	AbbVie	Biogen	ContinuumRx
Global Ranking	#-	#321	#388	#-
NPS	-33	22	21	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$413.67M	$190.99B	$42.46B	$55.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Emergent Biosolutions NPS vs. Competitors

Compared to its competitors, Emergent Biosolutions's NPS is rated right below Fagron.

COMPANY		NPS Score
	Indivior	100
	AbbVie	22
	Biogen	21
	ContinuumRx	N/A
	Fagron	N/A
	Emergent Biosolutions	-33

Emergent Biosolutions Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Emergent Biosolutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

Emergent Biosolutions Customer Loyalty vs. Competitors

Compared to its competitors, Emergent Biosolutions's Customer Loyalty score is rated right above ContinuumRx, and is preceded by AbbVie.

COMPANY		Customer Loyalty Score
	Indivior	100%
	Biogen	75%
	AbbVie	73%
	Emergent Biosolutions	63%
	ContinuumRx	N/A
	Fagron	N/A

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Emergent Biosolutions Product Quality

3.2/5

Emergent Biosolutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Emergent Biosolutions Product Information

Emergent Biosolutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website: http://emergentbiosolutions.com

Company Size: 1,001-5,000 Employees

Industry

Biotech and Pharmaceuticals

Emergent Biosolutions Product Quality vs. Competitors

Compared to its competitors, Emergent Biosolutions's Product Quality score is rated right above ContinuumRx, and is preceded by AbbVie.

COMPANY		Product Quality Score
	Biogen	4/5
	Indivior	4/5
	AbbVie	3.7/5
	Emergent Biosolutions	3.2/5
	ContinuumRx	N/A
	Fagron	N/A

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Emergent Biosolutions Pricing

Emergent Biosolutions ROI & Value For Money

3.4/5

Emergent Biosolutions has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Emergent Biosolutions Pricing vs. Competitors

Compared to its competitors, Emergent Biosolutions's ROI score is rated right above ContinuumRx, and is preceded by AbbVie.

COMPANY		Pricing Score
	Indivior	5/5
	Biogen	3.8/5
	AbbVie	3.8/5
	Emergent Biosolutions	3.4/5
	ContinuumRx	N/A
	Fagron	N/A

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Emergent Biosolutions Customer Satisfaction (CSAT)

Emergent Biosolutions Customer Satisfaction (CSAT) Score

64 / 100

Emergent Biosolutions has an overall Customer Satisfaction score of 64 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	27%
Satisfied	37%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

27%

Satisfied

37%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Emergent Biosolutions Customer Satisfaction vs. Competitors

Compared to its competitors, Emergent Biosolutions's Customer Satisfaction score is rated right above ContinuumRx, and is preceded by AbbVie.

COMPANY		Customer Satisfaction (CSAT) Score
	Indivior	100%
	Biogen	78%
	AbbVie	65%
	Emergent Biosolutions	64%
	ContinuumRx	0%
	Fagron	0%

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Emergent Biosolutions Customer Service

3.1/5

Emergent Biosolutions has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Emergent Biosolutions's Customer Service

Address

300 Professional Dr, Gaithersburg, MD 20879

Website

http://emergentbiosolutions.com

Phone Number

(240) 631-3200

Emergent Biosolutions's Social Links

Emergent Biosolutions Customer Service vs. Competitors

Compared to its competitors, Emergent Biosolutions's Customer Service score is rated right above ContinuumRx, and is preceded by AbbVie.

COMPANY		Customer Service Score
	Indivior	5/5
	Biogen	3.8/5
	AbbVie	3.8/5
	Emergent Biosolutions	3.1/5
	ContinuumRx	N/A
	Fagron	N/A

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Emergent Biosolutions as an Employer

4.3/5

Emergent Biosolutions has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Emergent Biosolutions

Joseph C. Papa

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Emergent Biosolutions scored a -33 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Emergent Biosolutions would recommend the brand to a friend. ENPS measures how likely Emergent Biosolutions employees would recommend working at Emergent Biosolutions to a friend.

Net Promoter Score

-33

NPS Score

17%	Promoters
33%	Passive
50%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
30%	Passive
30%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail