100
NPS
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Indivior
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About Indivior's Brand
Indivior is a specialty pharmaceuticals business. Among its major competitors, Indivior is ranked in 1st place for NPS while Alkermes is 2nd, and sandoz is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Indivior Ranking
- #1 / 4 of its competitors
Indivior NPS
Indivior's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Indivior's customers would recommend using the product based on a scale of -100 to 100.
Indivior Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Indivior NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
Indivior is ranked first for NPS among its competitors. Alkermes and sandoz come in second and third, with Pfizer coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indivior Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Indivior users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Indivior Customer Loyalty vs. Competitors
Compared to its competitors, Indivior's Customer Loyalty score is rated right above sandoz.
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Indivior Product Quality
4/5
Indivior has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Indivior Product Information
Indivior’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://indivior.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Indivior Product Quality vs. Competitors
Compared to its competitors, Indivior's Product Quality score is rated right above sandoz, and is preceded by Alkermes.
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Indivior Pricing
Indivior ROI & Value For Money
5/5
Indivior has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Indivior Pricing vs. Competitors
Compared to its competitors, Indivior's ROI score is rated right above Alkermes.
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Indivior Customer Satisfaction (CSAT)
Indivior Customer Satisfaction (CSAT) Score
100 / 100
Indivior has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indivior Customer Satisfaction vs. Competitors
Compared to its competitors, Indivior's Customer Satisfaction score is rated right above sandoz.
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Indivior Customer Service
5/5
Indivior has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Indivior's Customer Service
Address
The Fairfax Building 10710 Midlothian Turnpike Suite 430, Richmond, VA 23235
Website
http://indivior.com/
Phone Number
8045485947
Indivior Customer Service vs. Competitors
Compared to its competitors, Indivior's Customer Service score is rated right above Alkermes.
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