Alkermes NPS & Customer Reviews

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Alkermes

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Alkermes

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About Alkermes' Brand

Alkermes is a biotechnology company that develops, manufactures and commercializes medicines for the treatment of chronic diseases. Among its major competitors, Alkermes is ranked in 1st place for NPS while Alnylam Pharmaceuticals is 2nd, and Biogen is 3rd. Overall, Alkermes has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.05B

Brand at a Glance

64%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

Alkermes Ranking

^#1 / 4 of its competitors

Alkermes NPS

Alkermes's Net Promoter Score (NPS) is a 47 with 60% Promoters, 27% Passives, and 13% Detractors. Net Promoter Score tracks whether Alkermes's customers would recommend using the product based on a scale of -100 to 100.

Alkermes Overall NPS

NPS

60%	Promoters
27%	Passives
13%	Detractors

Alkermes NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 50	Jul 2021	50
Aug 2021 33	Aug 2021	33
Feb 2022 50	Feb 2022	50
Jul 2022 60	Jul 2022	60
Jan 2023 66	Jan 2023	66
Apr 2023 55	Apr 2023	55
May 2023 60	May 2023	60
Jul 2023 63	Jul 2023	63
Jul 2024 67	Jul 2024	67
Oct 2024 62	Oct 2024	62
Sep 2025 50	Sep 2025	50
Dec 2025 47	Dec 2025	47

How Other Brands Compare

Alkermes is ranked first for NPS among its competitors. Alnylam Pharmaceuticals and Biogen come in second and third, with MyoKardia coming in at #4. Among those competitors, it is the lowest valued company behind Biogen.

	Alkermes	Biogen	Alnylam Pharmaceuticals	MyoKardia
Global Ranking	#-	#388	#-	#-
NPS	47	21	24	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$3.05B	$42.46B	$24.72B	$11.99B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alkermes NPS vs. Competitors

Compared to its competitors, Alkermes's NPS is rated right above Alnylam Pharmaceuticals.

COMPANY		NPS Score
	Alkermes	47
	Alnylam Pharmaceuticals	24
	Biogen	21
	Sunovion Pharmaceuticals	0
	MyoKardia	N/A
	Reata Pharmaceuticals	N/A
	TESARO	N/A
	Shire	N/A

Alkermes Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of Alkermes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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64%

36%

Alkermes Customer Loyalty vs. Competitors

Compared to its competitors, Alkermes's Customer Loyalty score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.

COMPANY		Customer Loyalty Score
	Sunovion Pharmaceuticals	100%
	MyoKardia	100%
	Alnylam Pharmaceuticals	85%
	Biogen	75%
	Alkermes	64%
	Reata Pharmaceuticals	N/A
	TESARO	N/A
	Shire	N/A

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Alkermes Product Quality

4/5

Alkermes has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Alkermes Product Information

Alkermes’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.alkermes.com

Company Size: 1,001-5,000 Employees

Industry

Biotech and Pharmaceuticals

Alkermes Product Quality vs. Competitors

Compared to its competitors, Alkermes's Product Quality score is rated right above Biogen, and is preceded by Sunovion Pharmaceuticals.

COMPANY		Product Quality Score
	Sunovion Pharmaceuticals	5/5
	Alkermes	4/5
	Biogen	4/5
	MyoKardia	4/5
	Alnylam Pharmaceuticals	3.8/5
	Reata Pharmaceuticals	N/A
	TESARO	N/A
	Shire	N/A

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Alkermes Pricing

Alkermes ROI & Value For Money

4/5

Alkermes has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Alkermes Pricing vs. Competitors

Compared to its competitors, Alkermes's ROI score is rated right above MyoKardia, and is preceded by Sunovion Pharmaceuticals.

COMPANY		Pricing Score
	Sunovion Pharmaceuticals	5/5
	Alkermes	4/5
	MyoKardia	4/5
	Biogen	3.8/5
	Alnylam Pharmaceuticals	3/5
	Reata Pharmaceuticals	N/A
	TESARO	N/A
	Shire	N/A

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Alkermes Customer Satisfaction (CSAT)

Alkermes Customer Satisfaction (CSAT) Score

63 / 100

Alkermes has an overall Customer Satisfaction score of 63 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	38%
Satisfied	25%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

38%

Satisfied

25%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Alkermes Customer Satisfaction vs. Competitors

Compared to its competitors, Alkermes's Customer Satisfaction score is rated right above MyoKardia, and is preceded by Alnylam Pharmaceuticals.

COMPANY		Customer Satisfaction (CSAT) Score
	Sunovion Pharmaceuticals	100%
	Biogen	78%
	Alnylam Pharmaceuticals	67%
	Alkermes	63%
	MyoKardia	0%
	Reata Pharmaceuticals	0%
	TESARO	0%
	Shire	0%

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Alkermes Customer Service

4.2/5

Alkermes has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Alkermes's Customer Service

Address

852 winter Street, Waltham, MA 02451

Website

http://www.alkermes.com

Phone Number

(781) 609-6000

Alkermes Customer Service vs. Competitors

Compared to its competitors, Alkermes's Customer Service score is rated right above MyoKardia, and is preceded by Sunovion Pharmaceuticals.

COMPANY		Customer Service Score
	Sunovion Pharmaceuticals	5/5
	Alkermes	4.2/5
	MyoKardia	4/5
	Biogen	3.8/5
	Alnylam Pharmaceuticals	3.3/5
	Reata Pharmaceuticals	N/A
	TESARO	N/A
	Shire	N/A

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Alkermes as an Employer

4.1/5

Alkermes has a 4.1/5 stars for its overall company culture rated by their employees

top

25%

CEO of Alkermes

Richard Pops

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alkermes scored a 47 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Alkermes would recommend the brand to a friend. ENPS measures how likely Alkermes employees would recommend working at Alkermes to a friend.

Net Promoter Score

NPS Score

60%	Promoters
27%	Passive
13%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
23%	Passive
31%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail