24
NPS
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Alnylam Pharmaceuticals
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About Alnylam Pharmaceuticals' Brand
Alnylam Pharmaceuticals develops novel therapeutics-based RNAi and provides overviews of recent drug development programs.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Alnylam Pharmaceuticals NPS
Alnylam Pharmaceuticals's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Alnylam Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Alnylam Pharmaceuticals Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Alnylam Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Aug 2023 33 | Aug 2023 | 33 |
Oct 2023 43 | Oct 2023 | 43 |
Mar 2024 25 | Mar 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alnylam Pharmaceuticals Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Alnylam Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alnylam Pharmaceuticals Product Quality
3.8/5
Alnylam Pharmaceuticals has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Alnylam Pharmaceuticals' overall Product Quality score rated by its users and customers.
Alnylam Pharmaceuticals Product Information
Alnylam Pharmaceuticals’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.alnylam.com
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Alnylam Pharmaceuticals Pricing
Alnylam Pharmaceuticals ROI & Value For Money
3/5
Alnylam Pharmaceuticals has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Alnylam Pharmaceuticals Customer Satisfaction (CSAT)
Alnylam Pharmaceuticals Customer Satisfaction (CSAT) Score
67 / 100
Alnylam Pharmaceuticals has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alnylam Pharmaceuticals Customer Service
3.3/5
Alnylam Pharmaceuticals has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Alnylam Pharmaceuticals's Customer Service
Address
300 Third Street, 3rd Floor, Cambridge, MA 02142
Website
http://www.alnylam.com
Phone Number
6175518101
Alnylam Pharmaceuticals as an Employer
4.2/5
Alnylam Pharmaceuticals has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
CEO of Alnylam Pharmaceuticals
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alnylam Pharmaceuticals scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Alnylam Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Alnylam Pharmaceuticals employees would recommend working at Alnylam Pharmaceuticals to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
