17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
sandoz
Marketing or Exec? Claim Your Free Account
About sandoz's Brand
"Sandoz develops, manufactures and markets generic pharmaceutical products focused on biosimilars, injectables, inhalers and transdermal patches." Among its major competitors, sandoz is ranked in 2nd place for NPS while Johnson & Johnson is 1st, and Ranbaxy is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
sandoz Ranking
- #2 / 4 of its competitors
sandoz NPS
sandoz's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether sandoz's customers would recommend using the product based on a scale of -100 to 100.
sandoz Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
sandoz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 25 | Dec 2022 | 25 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -17 | Jul 2023 | -17 |
Aug 2023 -29 | Aug 2023 | -29 |
Oct 2023 -13 | Oct 2023 | -13 |
Mar 2024 -18 | Mar 2024 | -18 |
Jul 2024 -9 | Jul 2024 | -9 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 6 | Oct 2024 | 6 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 16 | Feb 2025 | 16 |
Jan 2026 17 | Jan 2026 | 17 |
How Other Brands Compare
sandoz is ranked second for NPS among its competitors. Johnson & Johnson and Ranbaxy come in first and third, with Sagent Pharmaceuticals coming in at #4.
sandoz |  Johnson & Johnson |  Ranbaxy |  Sagent Pharmaceuticals | |
| Global Ranking | #- | #89 | #- | #- |
| NPS | 17 | 26 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
sandoz NPS by Ethnicity
sandoz's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
sandoz NPS vs. Competitors
Compared to its competitors, sandoz's NPS is rated right above Sagent Pharmaceuticals, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
| Johnson & Johnson | 26 |
| sandoz | 17 |
| Sagent Pharmaceuticals | N/A |
 | PAR | N/A |
sandoz Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of sandoz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
sandoz Customer Loyalty Score by Ethnicity
sandoz's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of sandoz.
100
out of 100
Other
sandoz Customer Loyalty vs. Competitors
Compared to its competitors, sandoz's Customer Loyalty score is rated right above Sagent Pharmaceuticals, and is preceded by Johnson & Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Johnson & Johnson | 79% |
| sandoz | 69% |
| Sagent Pharmaceuticals | N/A |
| PAR | N/A |
Unlock sandoz Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full sandoz Customer Loyalty vs. Competitors data and gain insights into your customers today.
sandoz Product Quality
3.3/5
sandoz has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock sandoz's overall Product Quality score rated by its users and customers.
sandoz Product Information
sandoz’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://sandoz.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into sandoz Product Quality
sandoz's Product Quality score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked sandoz's Product Quality.
Ranked sandoz Product Quality the Highest
sandoz Product Quality Score by Ethnicity
sandoz's Product Quality score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of sandoz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
sandoz Product Quality vs. Competitors
Compared to its competitors, sandoz's Product Quality score is rated right above Sagent Pharmaceuticals, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| sandoz | 3.3/5 |
| Sagent Pharmaceuticals | N/A |
| PAR | N/A |
Unlock sandoz Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full sandoz Product Quality vs. Competitors data and gain insights into your customers today.
sandoz Pricing
sandoz ROI & Value For Money
3.1/5
sandoz has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock sandoz's overall ROI score rated by its users and customers.
Quick Insights into sandoz ROI
sandoz's ROI score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked sandoz's ROI score.
Ranked sandoz ROI the Highest
sandoz ROI Score by Ethnicity
sandoz's ROI score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of sandoz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
sandoz Pricing vs. Competitors
Compared to its competitors, sandoz's ROI score is rated right above Sagent Pharmaceuticals, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Johnson & Johnson | 3.9/5 |
| sandoz | 3.1/5 |
| Sagent Pharmaceuticals | N/A |
| PAR | N/A |
Unlock sandoz ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full sandoz ROI vs. Competitors data and gain insights into your customers today.
sandoz Customer Satisfaction (CSAT)
sandoz Customer Satisfaction (CSAT) Score
80 / 100
sandoz has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into sandoz Customer Satisfaction
sandoz's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked sandoz's Customer Satisfaction.
Ranked sandoz Customer Satisfaction the Highest
sandoz Customer Satisfaction Score by Ethnicity
CSAT according to Other
sandoz's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of sandoz.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
sandoz Customer Satisfaction vs. Competitors
Compared to its competitors, sandoz's Customer Satisfaction score is rated right above Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| sandoz | 80% |
| Johnson & Johnson | 78% |
| Sagent Pharmaceuticals | 0% |
| PAR | 0% |
Unlock sandoz Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full sandoz Customer Satisfaction vs. Competitors data and gain insights into your customers today.
sandoz Customer Service
3.1/5
sandoz has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock sandoz's overall Customer Service score rated by its users and customers.
About sandoz's Customer Service
Website
http://sandoz.com/
Quick Insights into sandoz Customer Service
sandoz's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked sandoz's Customer Service score.
Ranked sandoz Customer Service the Highest
sandoz Customer Service Score by Ethnicity
sandoz's Customer Service score was rated 4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of sandoz.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4 | Other | 4 |
sandoz Customer Service vs. Competitors
Compared to its competitors, sandoz's Customer Service score is rated right above Sagent Pharmaceuticals, and is preceded by Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| sandoz | 3.1/5 |
| Sagent Pharmaceuticals | N/A |
| PAR | N/A |
Unlock sandoz Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full sandoz Customer Service vs. Competitors data and gain insights into your customers today.
sandoz as an Employer
3.0/5
sandoz has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
sandoz scored a 17 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of sandoz would recommend the brand to a friend. ENPS measures how likely sandoz employees would recommend working at sandoz to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
