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AbbVie is
Ranked
#24
in
Health and Wellness Brands
Brand Page
AbbVie
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AbbVie is ranked #24 in Health and Wellness Brands

About AbbVie's Brand

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. AbbVie’s brand is ranked #321 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AbbVie. When compared to other organizations within the Health and Wellness industry, AbbVie is ranked #24. Among its major competitors, AbbVie is ranked in 7th place for NPS while GlaxoSmithKline is 1st, and Seattle Genetics is 2nd. Overall, AbbVie has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $190.99B

Brand at a Glance

78%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

AbbVie Ranking

AbbVie NPS

AbbVie's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether AbbVie's customers would recommend using the product based on a scale of -100 to 100.

AbbVie Overall NPS

28
NPS
57%Promoters
14%Passives
29%Detractors
AbbVie Overall NPS

AbbVie NPS Trend

-100
-50
0
50
100
Jul 2021
38
Jul 202138
Aug 2021
37
Aug 202137
Sep 2021
39
Sep 202139
Oct 2021
39
Oct 202139
Nov 2021
32
Nov 202132
Dec 2021
33
Dec 202133
Jan 2022
28
Jan 202228
Feb 2022
25
Feb 202225
Mar 2022
26
Mar 202226
Apr 2022
27
Apr 202227
May 2022
26
May 202226
Jun 2022
27
Jun 202227

How Other Brands Compare

AbbVie is ranked third for NPS among its competitors. Merck and Johnson & Johnson come in first and second, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

Sign Up for Brand Profile PRO to get the full Comparison data of AbbVie vs Competitors.

AbbVie's Logo
AbbVie
Johnson & Johnson's Logo
Johnson & Johnson
Pfizer's Logo
Pfizer
Merck's Logo
Merck
Global Ranking#321#89#214#330
NPS28312645
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$190.99B$428.68B$191.43B$196.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AbbVie NPS by Gender

Male customers rated AbbVie's NPS 29 points higher than Female customers.

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Male

66

AbbVie's NPS was rated 66 by Male customers on Comparably.

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72%
Promoters
22%
Passives
6%
Detractors

Female

37

AbbVie's NPS was rated 37 by Female customers on Comparably.

Sign Up to learn about AbbVie's NPS Score rated by Female customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors

AbbVie NPS by Ethnicity

AbbVie's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of AbbVie.
-100
-50
0
50
100
Caucasian
43
Caucasian43
African American/Black
75
African American/Black75
Asian or Pacific Islander
61
Asian or Pacific Islander61
Other
25
Other25

AbbVie NPS by Age

AbbVie's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of AbbVie.
0
20
40
60
80
100
Promoters
75%
Passives
25%
Detractors
0%
18-2575%25%0%
Promoters
100%
Passives
0%
Detractors
0%
26-30100%0%0%
Promoters
55%
Passives
36%
Detractors
9%
36-4055%36%9%
Promoters
57%
Passives
14%
Detractors
29%
41-4557%14%29%
Promoters
33%
Passives
0%
Detractors
67%
56-6033%0%67%

AbbVie NPS by Usage

AbbVie's NPS was rated the highest by customers who have used AbbVie's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of AbbVie.
-100
-50
0
50
100
Less than 1 Year
49
Less than 1 Year49
1 to 2 Years
12
1 to 2 Years12
2 to 5 Years
54
2 to 5 Years54
5 to 10 Years
25
5 to 10 Years25
Over 10 Years
100
Over 10 Years100

AbbVie NPS vs. Competitors

Compared to its competitors, AbbVie's NPS is rated right above Pfizer, and is preceded by Johnson & Johnson.

Unlock AbbVie NPS vs. Competitors Data

AbbVie's Logo
VS
GlaxoSmithKline's Logo
Seattle Genetics' Logo
Merck's Logo
Sanofi Pasteur's Logo
Roche's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Emergent Biosolutions' Logo

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AbbVie NPS vs Companies in Health and Wellness

In the Health and Wellness industry, AbbVie's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock AbbVie NPS vs. Companies in Health and Wellness Data

AbbVie's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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AbbVie Customer Reviews

Out of the 12 AbbVie customer reviews 11 were positive and 1 was constructive. AbbVie customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Automatic refills would be lovely. This is the second consecutive month I have run out of medication because it wasn't sent when I was told it would be.
Review from Chicago, IL / Female / Other / 51-55
What do you value most about this brand?
Very good quality, good company
Review from Chicago, IL / Female / Caucasian / 41-45Posted 10 days ago
What do you value most about this brand?
I value that abbvie is customer centered
Review from Chicago, IL / Female / Caucasian / 36-40Posted a month ago
What do you value most about this brand?
Because it is the best
Review from Chicago, IL / Male / African American/Black / 36-40
What do you value most about this brand?
They did a great job
Review from Chicago, IL / Female / Other / 18-25

AbbVie Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of AbbVie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78
78%
22
22%
AbbVie Customer Loyalty

AbbVie Customer Loyalty Score by Gender

Male customers rated AbbVie's Customer Loyalty score 23% higher than Female customers.

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Male
95%
Yes
Female
72%
Yes

AbbVie Customer Loyalty Score by Ethnicity

AbbVie's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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74
out of 100
Caucasian
100
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
89
out of 100
Other

AbbVie Customer Loyalty Score by Age

AbbVie's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
82%
26-3082%
36-40
100%
36-40100%
41-45
61%
41-4561%
56-60
100%
56-60100%

AbbVie Customer Loyalty Score by Usage

AbbVie's Customer Loyalty score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
83%
1 to 2 Years
89%
2 to 5 Years
79%
5 to 10 Years
100%
Over 10 Years
100%

AbbVie Customer Loyalty Score by Industry

AbbVie's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
91%
Accounting
74%
Aerospace and Aviation
70%
Architecture and Planning
100%
Healthcare, Hospitals and Medicine
100%

AbbVie Customer Loyalty vs. Competitors

Compared to its competitors, AbbVie's Customer Loyalty score is rated right above Pfizer, and is preceded by Johnson & Johnson.

Unlock AbbVie Customer Loyalty vs. Competitors Data

AbbVie's Logo
VS
GlaxoSmithKline's Logo
Roche's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Merck's Logo
Sanofi Pasteur's Logo
Seattle Genetics' Logo
Emergent Biosolutions' Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

Unlock AbbVie Customer Loyalty vs. Companies in Health and Wellness Data

AbbVie's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

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AbbVie Product Quality

4/5

AbbVie has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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AbbVie Product Information

AbbVie’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated AbbVie's product the highest. Reviewers from the Aerospace and Aviation industry rated AbbVie the lowest at 3.1.

Website
http://www.abbvie.com
Company Size
10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into AbbVie Product Quality

AbbVie's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.

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Ranked AbbVie Product Quality the Highest

26-30
4.8
Healthcare, Hospitals and Medicine
4.7
African American/Black
4.5

Ranked AbbVie Product Quality the Lowest

Other
3.7
Aerospace and Aviation
3.1
56-60
3

AbbVie Product Quality Score by Gender

Male customers rated AbbVie's Product Quality score 0.4 stars higher than Female customers.

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Male

4.3/5

Female

3.9/5

AbbVie Product Quality Score by Ethnicity

AbbVie's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.7
Other3.7

AbbVie Product Quality Score by Age

AbbVie's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.8
26-304.8
36-40
4.1
36-404.1
41-45
3.7
41-453.7
56-60
3
56-603

AbbVie Product Quality Score by Usage

AbbVie's Product Quality score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4
2 to 5 Years
3.9
5 to 10 Years
4.4
Over 10 Years
4.1

AbbVie Product Quality Score by Industry

AbbVie's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.3
Accounting
4.3
Aerospace and Aviation
3.1
Architecture and Planning
4.5
Healthcare, Hospitals and Medicine
4.7

AbbVie Product Quality vs. Competitors

Compared to its competitors, AbbVie's Product Quality score is rated right above Sanofi Pasteur, and is preceded by Pfizer.

Unlock AbbVie Product Quality vs. Competitors Data

AbbVie's Logo
VS
GlaxoSmithKline's Logo
Roche's Logo
Johnson & Johnson's Logo
Merck's Logo
Pfizer's Logo
Sanofi Pasteur's Logo
Seattle Genetics' Logo
Emergent Biosolutions' Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock AbbVie Product Quality vs. Companies in Health and Wellness Data

AbbVie's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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AbbVie Pricing

AbbVie ROI & Value For Money

3.9/5

AbbVie has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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AbbVie Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from AbbVie.

Quick Insights into AbbVie ROI

AbbVie's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked AbbVie ROI the Highest

18-25
4.6
African American/Black
4.5
Accounting
4.4

Ranked AbbVie ROI the Lowest

2 to 5 Years
3.6
Aerospace and Aviation
3.6
56-60
2.6

AbbVie ROI Score by Gender

Female customers rated AbbVie's ROI score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

AbbVie ROI Score by Ethnicity

AbbVie's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AbbVie.
0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.8
Other3.8

AbbVie ROI Score by Age

AbbVie's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full ROI by Age data of AbbVie.
0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.5
26-304.5
36-40
3.7
36-403.7
41-45
3.8
41-453.8
56-60
2.6
56-602.6

AbbVie ROI Score by Usage

AbbVie's ROI score was rated the highest by customers who have used AbbVie's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.7
2 to 5 Years
3.6
5 to 10 Years
4
Over 10 Years
4.1

AbbVie ROI Score by Industry

AbbVie's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.2
Accounting
4.4
Aerospace and Aviation
3.6
Architecture and Planning
3.9
Healthcare, Hospitals and Medicine
4

AbbVie Pricing vs. Competitors

Compared to its competitors, AbbVie's ROI score is rated right above Pfizer, and is preceded by Johnson & Johnson.

Unlock AbbVie ROI vs. Competitors Data

AbbVie's Logo
VS
GlaxoSmithKline's Logo
Roche's Logo
Seattle Genetics' Logo
Merck's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Sanofi Pasteur's Logo
Emergent Biosolutions' Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's ROI score is rated right above Glossier, and is preceded by Johnson & Johnson.

Unlock AbbVie ROI vs. Companies in Health and Wellness Data

AbbVie's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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AbbVie Customer Satisfaction (CSAT)

AbbVie Customer Satisfaction (CSAT) Score

70 / 100

AbbVie has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied32%
Satisfied38%
Neither Satisfied nor Dissatisfied18%
Dissatisfied5%
Very Dissatisfied7%
Very Satisfied
32%
Satisfied
38%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AbbVie Customer Satisfaction

AbbVie's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked AbbVie Customer Satisfaction the Highest

26-30
100%
5 to 10 Years
100%
African American/Black
100%

Ranked AbbVie Customer Satisfaction the Lowest

Aerospace and Aviation
67%
41-45
60%
Other
60%

AbbVie Customer Satisfaction Score by Gender

Male customers rated AbbVie's Customer Satisfaction score 14 points higher than Female customers.

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86 / 100
Male
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
72 / 100
Female
Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
7%

AbbVie Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AbbVie's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.

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77 / 100
Very Satisfied46%
Satisfied31%
Neither Satisfied nor Dissatisfied0%
Dissatisfied15%
Very Dissatisfied8%
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
8%

CSAT according to African American/Black

AbbVie's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

AbbVie's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100
Very Satisfied38%
Satisfied38%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%

CSAT according to Other

AbbVie's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100
Very Satisfied40%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%

AbbVie Customer Satisfaction Score by Age

AbbVie's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
18-2567%
26-30 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
36-40 CSAT Score
86%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
36-4086%
41-45 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
41-4560%
56-60 CSAT Score
67%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
56-6067%

AbbVie Customer Satisfaction Score by Usage

AbbVie's Customer Satisfaction score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
69
1 to 2 Years
67
2 to 5 Years
71
5 to 10 Years
100
Over 10 Years
100

AbbVie Customer Satisfaction Score by Industry

AbbVie's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
89
Accounting
75
Aerospace and Aviation
67
Healthcare, Hospitals and Medicine
100

AbbVie Customer Satisfaction vs. Competitors

Compared to its competitors, AbbVie's Customer Satisfaction score is rated right above Emergent Biosolutions, and is preceded by Sanofi Pasteur.

Unlock AbbVie Customer Satisfaction vs. Competitors Data

AbbVie's Logo
VS
GlaxoSmithKline's Logo
Roche's Logo
Pfizer's Logo
Johnson & Johnson's Logo
Merck's Logo
Sanofi Pasteur's Logo
Emergent Biosolutions' Logo
Seattle Genetics' Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

Unlock AbbVie Customer Satisfaction vs. Companies in Health and Wellness Data

AbbVie's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Peloton's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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AbbVie Customer Service

4/5

AbbVie has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About AbbVie's Customer Service

Address

1 North Waukegan Road, Chicago, IL 60064


Website

http://www.abbvie.com


Phone Number

(800) 255-5162

AbbVie's Social Links

Quick Insights into AbbVie Customer Service

AbbVie's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked AbbVie Customer Service the Highest

Accounting
4.9
26-30
4.8
Over 10 Years
4.7

Ranked AbbVie Customer Service the Lowest

2 to 5 Years
3.6
56-60
3
Aerospace and Aviation
2.8

AbbVie Customer Service Score by Gender

Male customers rated AbbVie's Customer Service score 0.2 stars higher than Female customers.

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Male

4.3/5

Female

4.1/5

AbbVie Customer Service Score by Ethnicity

AbbVie's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.9
Caucasian3.9
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.9
Other3.9

AbbVie Customer Service Score by Age

AbbVie's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
4.8
26-304.8
36-40
3.7
36-403.7
41-45
3.9
41-453.9
56-60
3
56-603

AbbVie Customer Service Score by Usage

AbbVie's Customer Service score was rated the highest by customers who have used AbbVie's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4
2 to 5 Years
3.6
5 to 10 Years
4.2
Over 10 Years
4.7

AbbVie Customer Service Score by Industry

AbbVie's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.3
Accounting
4.9
Aerospace and Aviation
2.8
Architecture and Planning
4
Healthcare, Hospitals and Medicine
4.2

AbbVie Customer Service vs. Competitors

Compared to its competitors, AbbVie's Customer Service score is rated right above Pfizer, and is preceded by Johnson & Johnson.

Unlock AbbVie Customer Service vs. Competitors Data

AbbVie's Logo
VS
GlaxoSmithKline's Logo
Merck's Logo
Roche's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Seattle Genetics' Logo
Sanofi Pasteur's Logo
Emergent Biosolutions' Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Service score is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Unlock AbbVie Customer Service vs. Companies in Health and Wellness Data

AbbVie's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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AbbVie as an Employer

4.3/5

AbbVie has a 4.3/5 stars for its overall company culture rated by their employees

  AbbVie CEO
top
10%
CEO of AbbVie

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AbbVie scored a 28 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AbbVie would recommend the brand to a friend. ENPS measures how likely AbbVie employees would recommend working at AbbVie to a friend.

Net Promoter Score

28
NPS Score
57%Promoters
14%Passive
29%Detractors

Employee Net Promoter Score

28
eNPS Score
53%Promoters
22%Passive
25%Detractors

Global Ranking Snapshot

AbbVie is ranked #321 in the Global Top 100 Brands. It ranks just behind Hewlett Packard Enterprise and just ahead of Gallup.

RANKCOMPANYCEOINDUSTRY
319
Fiserv  Fiserv CEO
Frank Bisignano
Banking and Financial Services
320
Hewlett Packard Enterprise  Hewlett Packard Enterprise CEO
Antonio Neri
Tech
321
AbbVie  AbbVie CEO
Richard Gonzalez
Health and Wellness
322
Gallup  Gallup CEO
Jim Clifton
Business and Consumer Services
323
Boston Scientific  Boston Scientific CEO
Michael Mahoney
Health and Wellness
324
Corning  Corning CEO
Wendell Weeks
Energy and Manufacturing
325
Herman Miller  Herman Miller CEO
Andi Owen
Consumer Goods

Health and Wellness Ranking Snapshot

AbbVie is ranked #24 in the Health and Wellness Industry. It ranks just behind iFIT and just ahead of Boston Scientific.

RANKCOMPANYLocation
22
VSP Vision Care
23
iFIT
Logan, UT
24
AbbVie
Chicago, IL
25
Boston Scientific
Marlborough, MA
26
Merck
Rahway, NJ
27
Roche
28
Sunrise Senior Living
Mclean, VA