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AbbVie is

Ranked

#24

Health and Wellness Brands

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AbbVie

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AbbVie

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AbbVie is ranked #24 in Health and Wellness Brands

About AbbVie's Brand

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. AbbVie’s brand is ranked #321 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AbbVie. When compared to other organizations within the Health and Wellness industry, AbbVie is ranked #24. Among its major competitors, AbbVie is ranked in 7th place for NPS while GlaxoSmithKline is 1st, and Seattle Genetics is 2nd. Overall, AbbVie has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $190.99B

Brand at a Glance

78%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

AbbVie Ranking

^#321 in Global Best Brands
^#24 in Health and Wellness
^#3 / 4 of its competitors

AbbVie NPS

AbbVie's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether AbbVie's customers would recommend using the product based on a scale of -100 to 100.

AbbVie Overall NPS

NPS

57%	Promoters
14%	Passives
29%	Detractors

AbbVie NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 38	Jul 2021	38
Aug 2021 37	Aug 2021	37
Sep 2021 39	Sep 2021	39
Oct 2021 39	Oct 2021	39
Nov 2021 32	Nov 2021	32
Dec 2021 33	Dec 2021	33
Jan 2022 28	Jan 2022	28
Feb 2022 25	Feb 2022	25
Mar 2022 26	Mar 2022	26
Apr 2022 27	Apr 2022	27
May 2022 26	May 2022	26
Jun 2022 27	Jun 2022	27

How Other Brands Compare

AbbVie is ranked third for NPS among its competitors. Merck and Johnson & Johnson come in first and second, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

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	AbbVie	Johnson & Johnson	Pfizer	Merck
Global Ranking	#321	#89	#214	#330
NPS	28	31	26	45
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$190.99B	$428.68B	$191.43B	$196.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AbbVie NPS by Gender

Male customers rated AbbVie's NPS 29 points higher than Female customers.

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Male

AbbVie's NPS was rated 66 by Male customers on Comparably.

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72%

Promoters

22%

Passives

Detractors

Female

AbbVie's NPS was rated 37 by Female customers on Comparably.

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62%

Promoters

13%

Passives

25%

Detractors

AbbVie NPS by Ethnicity

AbbVie's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian 43	Caucasian	43
African American/Black 75	African American/Black	75
Asian or Pacific Islander 61	Asian or Pacific Islander	61
Other 25	Other	25

AbbVie NPS by Age

AbbVie's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

26-30

100%

36-40

55%

36%

41-45

57%

14%

29%

56-60

33%

67%

AbbVie NPS by Usage

AbbVie's NPS was rated the highest by customers who have used AbbVie's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year 49	Less than 1 Year	49
1 to 2 Years 12	1 to 2 Years	12
2 to 5 Years 54	2 to 5 Years	54
5 to 10 Years 25	5 to 10 Years	25
Over 10 Years 100	Over 10 Years	100

AbbVie NPS vs. Competitors

Compared to its competitors, AbbVie's NPS is rated right above Pfizer, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	GlaxoSmithKline	100
	Seattle Genetics	50
	Merck	45
	Sanofi Pasteur	43
	Roche	37
	Johnson & Johnson	31
	AbbVie	28
	Pfizer	26
	Emergent Biosolutions	-100

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AbbVie NPS vs Companies in Health and Wellness

In the Health and Wellness industry, AbbVie's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Peloton	64
	Headspace	52
	Glossier	48
	Colgate Palmolive	46
	Johnson & Johnson	31
	AbbVie	28
	Philips	26
	CVS Health	10
	WW (formally Weight Watchers)	8

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AbbVie Customer Reviews

Out of the 12 AbbVie customer reviews 11 were positive and 1 was constructive. AbbVie customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

AbbVie Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of AbbVie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

AbbVie Customer Loyalty Score by Gender

Male customers rated AbbVie's Customer Loyalty score 23% higher than Female customers.

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Male

95%

Yes

Female

72%

Yes

AbbVie Customer Loyalty Score by Ethnicity

AbbVie's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

AbbVie Customer Loyalty Score by Age

AbbVie's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 82%	26-30	82%
36-40 100%	36-40	100%
41-45 61%	41-45	61%
56-60 100%	56-60	100%

AbbVie Customer Loyalty Score by Usage

AbbVie's Customer Loyalty score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	83%
1 to 2 Years	89%
2 to 5 Years	79%
5 to 10 Years	100%
Over 10 Years	100%

AbbVie Customer Loyalty Score by Industry

AbbVie's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	91%
Accounting	74%
Aerospace and Aviation	70%
Architecture and Planning	100%
Healthcare, Hospitals and Medicine	100%

AbbVie Customer Loyalty vs. Competitors

Compared to its competitors, AbbVie's Customer Loyalty score is rated right above Pfizer, and is preceded by Johnson & Johnson.

COMPANY		Customer Loyalty Score
	GlaxoSmithKline	100%
	Roche	82%
	Johnson & Johnson	79%
	AbbVie	78%
	Pfizer	77%
	Merck	75%
	Sanofi Pasteur	73%
	Seattle Genetics	50%
	Emergent Biosolutions	10%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

COMPANY		Customer Loyalty Score
	Peloton	90%
	Colgate Palmolive	88%
	Headspace	83%
	Glossier	80%
	Johnson & Johnson	79%
	Philips	79%
	AbbVie	78%
	WW (formally Weight Watchers)	77%
	CVS Health	75%

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AbbVie Product Quality

4/5

AbbVie has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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AbbVie Product Information

AbbVie’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated AbbVie's product the highest. Reviewers from the Aerospace and Aviation industry rated AbbVie the lowest at 3.1.

Website: http://www.abbvie.com

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into AbbVie Product Quality

AbbVie's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.

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Ranked AbbVie Product Quality the Highest

26-30	4.8
Healthcare, Hospitals and Medicine	4.7
African American/Black	4.5

Ranked AbbVie Product Quality the Lowest

Other	3.7
Aerospace and Aviation	3.1
56-60	3

AbbVie Product Quality Score by Gender

Male customers rated AbbVie's Product Quality score 0.4 stars higher than Female customers.

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Male

4.3/5

Female

3.9/5

AbbVie Product Quality Score by Ethnicity

AbbVie's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.7	Other	3.7

AbbVie Product Quality Score by Age

AbbVie's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4.8	26-30	4.8
36-40 4.1	36-40	4.1
41-45 3.7	41-45	3.7
56-60 3	56-60	3

AbbVie Product Quality Score by Usage

AbbVie's Product Quality score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	4.4
Over 10 Years	4.1

AbbVie Product Quality Score by Industry

AbbVie's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.3
Accounting	4.3
Aerospace and Aviation	3.1
Architecture and Planning	4.5
Healthcare, Hospitals and Medicine	4.7

AbbVie Product Quality vs. Competitors

Compared to its competitors, AbbVie's Product Quality score is rated right above Sanofi Pasteur, and is preceded by Pfizer.

COMPANY		Product Quality Score
	GlaxoSmithKline	5/5
	Roche	4.3/5
	Johnson & Johnson	4.1/5
	Merck	4.1/5
	Pfizer	4.1/5
	AbbVie	4/5
	Sanofi Pasteur	3.9/5
	Seattle Genetics	3.5/5
	Emergent Biosolutions	3/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Peloton	4.5/5
	Headspace	4.4/5
	Glossier	4.4/5
	Colgate Palmolive	4.3/5
	Johnson & Johnson	4.1/5
	AbbVie	4/5
	Philips	3.9/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.5/5

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AbbVie Pricing

AbbVie ROI & Value For Money

3.9/5

AbbVie has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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AbbVie Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from AbbVie.

Quick Insights into AbbVie ROI

AbbVie's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked AbbVie ROI the Highest

18-25	4.6
African American/Black	4.5
Accounting	4.4

Ranked AbbVie ROI the Lowest

2 to 5 Years	3.6
Aerospace and Aviation	3.6
56-60	2.6

AbbVie ROI Score by Gender

Female customers rated AbbVie's ROI score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

AbbVie ROI Score by Ethnicity

AbbVie's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.8	Other	3.8

AbbVie ROI Score by Age

AbbVie's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.5	26-30	4.5
36-40 3.7	36-40	3.7
41-45 3.8	41-45	3.8
56-60 2.6	56-60	2.6

AbbVie ROI Score by Usage

AbbVie's ROI score was rated the highest by customers who have used AbbVie's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.7
2 to 5 Years	3.6
5 to 10 Years	4
Over 10 Years	4.1

AbbVie ROI Score by Industry

AbbVie's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.2
Accounting	4.4
Aerospace and Aviation	3.6
Architecture and Planning	3.9
Healthcare, Hospitals and Medicine	4

AbbVie Pricing vs. Competitors

Compared to its competitors, AbbVie's ROI score is rated right above Pfizer, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	GlaxoSmithKline	5/5
	Roche	4.1/5
	Seattle Genetics	4/5
	Merck	4/5
	Johnson & Johnson	4/5
	AbbVie	3.9/5
	Pfizer	3.9/5
	Sanofi Pasteur	3.9/5
	Emergent Biosolutions	3.5/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's ROI score is rated right above Glossier, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4.3/5
	Headspace	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	AbbVie	3.9/5
	Glossier	3.9/5
	Philips	3.8/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	3.3/5

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AbbVie Customer Satisfaction (CSAT)

AbbVie Customer Satisfaction (CSAT) Score

70 / 100

AbbVie has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	32%
Satisfied	38%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	5%
Very Dissatisfied	7%

Very Satisfied

32%

Satisfied

38%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AbbVie Customer Satisfaction

AbbVie's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked AbbVie Customer Satisfaction the Highest

26-30	100%
5 to 10 Years	100%
African American/Black	100%

Ranked AbbVie Customer Satisfaction the Lowest

Aerospace and Aviation	67%
41-45	60%
Other	60%

AbbVie Customer Satisfaction Score by Gender

Male customers rated AbbVie's Customer Satisfaction score 14 points higher than Female customers.

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86 / 100

Male

	Very Satisfied	43%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	0%
	Very Dissatisfied	7%

72 / 100

Female

	Very Satisfied	51%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	21%
	Very Dissatisfied	7%

AbbVie Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AbbVie's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.

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77 / 100

Very Satisfied	46%
Satisfied	31%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	15%
Very Dissatisfied	8%

Very Satisfied

46%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

CSAT according to African American/Black

AbbVie's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

AbbVie's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

13%

CSAT according to Other

AbbVie's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

AbbVie Customer Satisfaction Score by Age

AbbVie's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

67%

26-30

100%

36-40

86%

41-45

60%

56-60

67%

AbbVie Customer Satisfaction Score by Usage

AbbVie's Customer Satisfaction score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	69
1 to 2 Years	67
2 to 5 Years	71
5 to 10 Years	100
Over 10 Years	100

AbbVie Customer Satisfaction Score by Industry

AbbVie's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "AbbVie Customer Satisfaction Score by Industry",
	"text": "AbbVie's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
			"text": "AbbVie's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 89
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "AbbVie's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 100,
			"stars": 0,
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			"text": "AbbVie's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	89
Accounting	75
Aerospace and Aviation	67
Healthcare, Hospitals and Medicine	100

AbbVie Customer Satisfaction vs. Competitors

Compared to its competitors, AbbVie's Customer Satisfaction score is rated right above Emergent Biosolutions, and is preceded by Sanofi Pasteur.

COMPANY		Customer Satisfaction (CSAT) Score
	GlaxoSmithKline	100%
	Roche	84%
	Pfizer	82%
	Johnson & Johnson	79%
	Merck	76%
	Sanofi Pasteur	70%
	AbbVie	70%
	Emergent Biosolutions	50%
	Seattle Genetics	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	87%
	Colgate Palmolive	86%
	Johnson & Johnson	79%
	Peloton	77%
	Glossier	77%
	Philips	75%
	AbbVie	70%
	CVS Health	52%
	WW (formally Weight Watchers)	50%

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AbbVie Customer Service

4/5

AbbVie has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About AbbVie's Customer Service

Address

1 North Waukegan Road, Chicago, IL 60064

Website

http://www.abbvie.com

Phone Number

(800) 255-5162

AbbVie's Social Links

linkedin.com/company/1304385

Quick Insights into AbbVie Customer Service

AbbVie's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked AbbVie Customer Service the Highest

Accounting	4.9
26-30	4.8
Over 10 Years	4.7

Ranked AbbVie Customer Service the Lowest

2 to 5 Years	3.6
56-60	3
Aerospace and Aviation	2.8

AbbVie Customer Service Score by Gender

Male customers rated AbbVie's Customer Service score 0.2 stars higher than Female customers.

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Male

4.3/5

Female

4.1/5

AbbVie Customer Service Score by Ethnicity

AbbVie's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 3.9	Other	3.9

AbbVie Customer Service Score by Age

AbbVie's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4.8	26-30	4.8
36-40 3.7	36-40	3.7
41-45 3.9	41-45	3.9
56-60 3	56-60	3

AbbVie Customer Service Score by Usage

AbbVie's Customer Service score was rated the highest by customers who have used AbbVie's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4
2 to 5 Years	3.6
5 to 10 Years	4.2
Over 10 Years	4.7

AbbVie Customer Service Score by Industry

AbbVie's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.3
Accounting	4.9
Aerospace and Aviation	2.8
Architecture and Planning	4
Healthcare, Hospitals and Medicine	4.2

AbbVie Customer Service vs. Competitors

Compared to its competitors, AbbVie's Customer Service score is rated right above Pfizer, and is preceded by Johnson & Johnson.

COMPANY		Customer Service Score
	GlaxoSmithKline	5/5
	Merck	4.2/5
	Roche	4.1/5
	Johnson & Johnson	4/5
	AbbVie	4/5
	Pfizer	4/5
	Seattle Genetics	3.9/5
	Sanofi Pasteur	3.8/5
	Emergent Biosolutions	1.5/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Service score is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

COMPANY		Customer Service Score
	Peloton	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.1/5
	AbbVie	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.8/5
	CVS Health	3.6/5
	WW (formally Weight Watchers)	3.5/5

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AbbVie as an Employer

4.3/5

AbbVie has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of AbbVie

Richard Gonzalez

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AbbVie scored a 28 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AbbVie would recommend the brand to a friend. ENPS measures how likely AbbVie employees would recommend working at AbbVie to a friend.

Net Promoter Score

NPS Score

57%	Promoters
14%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

53%	Promoters
22%	Passive
25%	Detractors

Global Ranking Snapshot

AbbVie is ranked #321 in the Global Top 100 Brands. It ranks just behind Hewlett Packard Enterprise and just ahead of Gallup.

RANK			INDUSTRY
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech
321	AbbVie	Richard Gonzalez	Health and Wellness
322	Gallup	Jim Clifton	Business and Consumer Services
323	Boston Scientific	Michael Mahoney	Health and Wellness
324	Corning	Wendell Weeks	Energy and Manufacturing
325	Herman Miller	Andi Owen	Consumer Goods