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AbbVie is

Ranked

#24

Health and Wellness Brands

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AbbVie

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AbbVie

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AbbVie is ranked #24 in Health and Wellness Brands

About AbbVie's Brand

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. AbbVie’s brand is ranked #321 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AbbVie. When compared to other organizations within the Health and Wellness industry, AbbVie is ranked #24. Among its major competitors, AbbVie is ranked in 7th place for NPS while Seattle Genetics is 1st, and Sanofi Pasteur is 2nd. Overall, AbbVie has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $190.99B

Brand at a Glance

73%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

AbbVie Ranking

^#321 in Global Best Brands
^#24 in Health and Wellness
^#3 / 4 of its competitors

AbbVie NPS

AbbVie's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether AbbVie's customers would recommend using the product based on a scale of -100 to 100.

AbbVie Overall NPS

NPS

53%	Promoters
16%	Passives
31%	Detractors

AbbVie NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 20	Oct 2024	20
Nov 2024 20	Nov 2024	20
Dec 2024 20	Dec 2024	20
Feb 2025 20	Feb 2025	20
Mar 2025 20	Mar 2025	20
Apr 2025 22	Apr 2025	22
Jul 2025 21	Jul 2025	21
Aug 2025 21	Aug 2025	21
Sep 2025 21	Sep 2025	21
Oct 2025 21	Oct 2025	21
Nov 2025 21	Nov 2025	21
Jan 2026 21	Jan 2026	21

How Other Brands Compare

AbbVie is ranked third for NPS among its competitors. Merck and Johnson & Johnson come in first and second, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

	AbbVie	Johnson & Johnson	Pfizer	Merck
Global Ranking	#321	#89	#214	#330
NPS	22	26	0	35
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$190.99B	$428.68B	$191.43B	$196.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AbbVie NPS by Gender

Male customers rated AbbVie's NPS 47 points higher than Female customers.

Male

AbbVie's NPS was rated 56 by Male customers on Comparably.

67%

Promoters

22%

Passives

11%

Detractors

Female

AbbVie's NPS was rated 9 by Female customers on Comparably.

52%

Promoters

Passives

43%

Detractors

AbbVie NPS by Ethnicity

AbbVie's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 15	Caucasian	15
African American/Black 46	African American/Black	46
Asian or Pacific Islander 36	Asian or Pacific Islander	36
Other 31	Other	31

AbbVie NPS by Age

AbbVie's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

74%

13%

26-30

73%

18%

31-35

71%

29%

36-40

66%

28%

41-45

54%

38%

46-50

100%

51-55

50%

25%

56-60

50%

61-65

20%

80%

66+

33%

67%

AbbVie NPS by Usage

AbbVie's NPS was rated the highest by customers who have used AbbVie's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 23	Less than 1 Year	23
1 to 2 Years 18	1 to 2 Years	18
2 to 5 Years 45	2 to 5 Years	45
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 56	Over 10 Years	56

AbbVie NPS vs. Competitors

Compared to its competitors, AbbVie's NPS is rated right above Pfizer, and is preceded by GlaxoSmithKline.

COMPANY		NPS Score
	Seattle Genetics	40
	Sanofi Pasteur	37
	Merck	35
	Roche	34
	Johnson & Johnson	26
	GlaxoSmithKline	23
	AbbVie	22
	Pfizer	0
	Emergent Biosolutions	-33

AbbVie NPS vs Companies in Health and Wellness

In the Health and Wellness industry, AbbVie's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	AbbVie	22
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

AbbVie Customer Reviews

Out of the 20 AbbVie customer reviews 16 were positive and 4 were constructive. AbbVie customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

AbbVie Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of AbbVie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

AbbVie Customer Loyalty Score by Gender

Male customers rated AbbVie's Customer Loyalty score 17% higher than Female customers.

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Male

90%

Yes

Female

73%

Yes

AbbVie Customer Loyalty Score by Ethnicity

AbbVie's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

AbbVie Customer Loyalty Score by Age

AbbVie's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AbbVie.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 75%	26-30	75%
31-35 87%	31-35	87%
36-40 100%	36-40	100%
41-45 65%	41-45	65%
46-50 70%	46-50	70%
51-55 89%	51-55	89%
56-60 100%	56-60	100%
61-65 46%	61-65	46%
66+ 85%	66+	85%

AbbVie Customer Loyalty Score by Usage

AbbVie's Customer Loyalty score was rated the highest by customers who have used AbbVie's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	74%
1 to 2 Years	79%
2 to 5 Years	83%
5 to 10 Years	100%
Over 10 Years	100%

AbbVie Customer Loyalty Score by Industry

AbbVie's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	84%
Accounting	64%
Aerospace and Aviation	78%
Architecture and Planning	82%
Banking and Financial Services	100%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	55%
Healthcare, Hospitals and Medicine	94%
Marketing, Advertising and Research	70%

AbbVie Customer Loyalty vs. Competitors

Compared to its competitors, AbbVie's Customer Loyalty score is rated right above Pfizer, and is preceded by Sanofi Pasteur.

COMPANY		Customer Loyalty Score
	GlaxoSmithKline	83%
	Roche	82%
	Merck	80%
	Johnson & Johnson	79%
	Sanofi Pasteur	76%
	AbbVie	73%
	Pfizer	65%
	Emergent Biosolutions	63%
	Seattle Genetics	48%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	AbbVie	73%
	WW (formally Weight Watchers)	73%

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AbbVie Product Quality

3.7/5

AbbVie has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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AbbVie Product Information

AbbVie’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated AbbVie's product the highest. Reviewers from the Aerospace and Aviation industry rated AbbVie the lowest at 3.4.

Website: http://www.abbvie.com

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into AbbVie Product Quality

AbbVie's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 61-65.

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Ranked AbbVie Product Quality the Highest

Biotech and Pharmaceuticals	4.8
31-35	4.4
Male	4.2

Ranked AbbVie Product Quality the Lowest

Female	3.4
Business and Consumer Services	2.5
61-65	1.5

AbbVie Product Quality Score by Gender

Male customers rated AbbVie's Product Quality score 0.8 stars higher than Female customers.

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Male

4.2/5

Female

3.4/5

AbbVie Product Quality Score by Ethnicity

AbbVie's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.7	Other	3.7

AbbVie Product Quality Score by Age

AbbVie's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.1	26-30	4.1
31-35 4.4	31-35	4.4
36-40 4.3	36-40	4.3
41-45 3.5	41-45	3.5
46-50 4.1	46-50	4.1
51-55 3.8	51-55	3.8
56-60 3.8	56-60	3.8
61-65 1.5	61-65	1.5
66+ 2.5	66+	2.5

AbbVie Product Quality Score by Usage

AbbVie's Product Quality score was rated the highest by customers who have used AbbVie's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	3.5
Over 10 Years	3.8

AbbVie Product Quality Score by Industry

AbbVie's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	4
Accounting	4
Aerospace and Aviation	3.4
Architecture and Planning	4.1
Banking and Financial Services	4.6
Biotech and Pharmaceuticals	4.8
Business and Consumer Services	2.5
Healthcare, Hospitals and Medicine	4.4
Marketing, Advertising and Research	4.6

AbbVie Product Quality vs. Competitors

Compared to its competitors, AbbVie's Product Quality score is rated right above Seattle Genetics, and is preceded by GlaxoSmithKline.

COMPANY		Product Quality Score
	Roche	4.1/5
	Sanofi Pasteur	4/5
	Merck	4/5
	Johnson & Johnson	4/5
	GlaxoSmithKline	4/5
	AbbVie	3.7/5
	Seattle Genetics	3.5/5
	Pfizer	3.2/5
	Emergent Biosolutions	3.2/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Product Quality score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	AbbVie	3.7/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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AbbVie Pricing

AbbVie ROI & Value For Money

3.8/5

AbbVie has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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AbbVie Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from AbbVie.

Quick Insights into AbbVie ROI

AbbVie's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 61-65.

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Ranked AbbVie ROI the Highest

Marketing, Advertising and Research	5
18-25	4.5
African American/Black	4.1

Ranked AbbVie ROI the Lowest

Caucasian	3.5
Business and Consumer Services	2.5
61-65	1.5

AbbVie ROI Score by Gender

Male customers rated AbbVie's ROI score 0.5 stars higher than Female customers.

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Male

4.1/5

Female

3.6/5

AbbVie ROI Score by Ethnicity

AbbVie's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.9	Other	3.9

AbbVie ROI Score by Age

AbbVie's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.5	26-30	4.5
31-35 4	31-35	4
36-40 4	36-40	4
41-45 3.6	41-45	3.6
46-50 3.5	46-50	3.5
51-55 4.1	51-55	4.1
56-60 3.4	56-60	3.4
61-65 1.5	61-65	1.5
66+ 3.2	66+	3.2

AbbVie ROI Score by Usage

AbbVie's ROI score was rated the highest by customers who have used AbbVie's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	3.5
Over 10 Years	3.7

AbbVie ROI Score by Industry

AbbVie's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	4
Accounting	4.6
Aerospace and Aviation	3.5
Architecture and Planning	3.6
Banking and Financial Services	4.1
Biotech and Pharmaceuticals	4.4
Business and Consumer Services	2.5
Healthcare, Hospitals and Medicine	4
Marketing, Advertising and Research	5

AbbVie Pricing vs. Competitors

Compared to its competitors, AbbVie's ROI score is rated right above Emergent Biosolutions, and is preceded by GlaxoSmithKline.

COMPANY		Pricing Score
	Roche	4/5
	Sanofi Pasteur	4/5
	Merck	4/5
	Seattle Genetics	3.9/5
	Johnson & Johnson	3.9/5
	GlaxoSmithKline	3.9/5
	AbbVie	3.8/5
	Emergent Biosolutions	3.4/5
	Pfizer	3.1/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	AbbVie	3.8/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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AbbVie Customer Satisfaction (CSAT)

AbbVie Customer Satisfaction (CSAT) Score

65 / 100

AbbVie has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	37%
Satisfied	28%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	4%
Very Dissatisfied	14%

Very Satisfied

37%

Satisfied

28%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AbbVie Customer Satisfaction

AbbVie's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.

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Ranked AbbVie Customer Satisfaction the Highest

46-50	100%
Biotech and Pharmaceuticals	100%
2 to 5 Years	84%

Ranked AbbVie Customer Satisfaction the Lowest

1 to 2 Years	58%
Accounting	57%
61-65	33%

AbbVie Customer Satisfaction Score by Gender

Male customers rated AbbVie's Customer Satisfaction score 16 points higher than Female customers.

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81 / 100

Male

	Very Satisfied	42%
	Satisfied	39%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	3%
	Very Dissatisfied	6%

65 / 100

Female

	Very Satisfied	39%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	11%
	Very Dissatisfied	19%

AbbVie Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AbbVie's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	47%
Satisfied	20%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	17%

Very Satisfied

47%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

17%

CSAT according to African American/Black

AbbVie's Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.

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70 / 100

Very Satisfied	30%
Satisfied	40%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

30%

Satisfied

40%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

10%

Very Dissatisfied

10%

CSAT according to Asian or Pacific Islander

AbbVie's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.

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73 / 100

Very Satisfied	33%
Satisfied	40%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

33%

Satisfied

40%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Other

AbbVie's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	16%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

AbbVie Customer Satisfaction Score by Age

AbbVie's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

71%

26-30

70%

31-35

50%

36-40

92%

41-45

70%

46-50

100%

51-55

72%

56-60

83%

61-65

33%

66+

40%

AbbVie Customer Satisfaction Score by Usage

AbbVie's Customer Satisfaction score was rated the highest by customers who have used AbbVie's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	66
1 to 2 Years	58
2 to 5 Years	84
5 to 10 Years	83
Over 10 Years	75

AbbVie Customer Satisfaction Score by Industry

AbbVie's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.

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{
	"title": "AbbVie Customer Satisfaction Score by Industry",
	"text": "AbbVie's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
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			"scoreClassName": "",
			"scoreLabel": 86
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			"label": "Accounting",
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			"score": 57,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 57
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			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 75,
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			"scoreClassName": "",
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		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "AbbVie's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "AbbVie's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "AbbVie's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		}
	]
}

Tech	86
Accounting	57
Aerospace and Aviation	75
Biotech and Pharmaceuticals	100
Business and Consumer Services	66
Healthcare, Hospitals and Medicine	84

AbbVie Customer Satisfaction vs. Competitors

Compared to its competitors, AbbVie's Customer Satisfaction score is rated right above Emergent Biosolutions, and is preceded by Sanofi Pasteur.

COMPANY		Customer Satisfaction (CSAT) Score
	Roche	81%
	GlaxoSmithKline	80%
	Merck	79%
	Johnson & Johnson	78%
	Sanofi Pasteur	75%
	AbbVie	65%
	Emergent Biosolutions	64%
	Pfizer	58%
	Seattle Genetics	28%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Satisfaction score is rated right above Peloton, and is preceded by CVS Health.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	AbbVie	65%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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AbbVie Customer Service

3.8/5

AbbVie has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About AbbVie's Customer Service

Address

1 North Waukegan Road, Chicago, IL 60064

Website

http://www.abbvie.com

Phone Number

(800) 255-5162

AbbVie's Social Links

linkedin.com/company/1304385

Quick Insights into AbbVie Customer Service

AbbVie's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 61-65.

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Ranked AbbVie Customer Service the Highest

Marketing, Advertising and Research	5
18-25	4.5
African American/Black	4.2

Ranked AbbVie Customer Service the Lowest

Caucasian	3.3
Business and Consumer Services	2.9
61-65	1.5

AbbVie Customer Service Score by Gender

Male customers rated AbbVie's Customer Service score 0.8 stars higher than Female customers.

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Male

4.2/5

Female

3.4/5

AbbVie Customer Service Score by Ethnicity

AbbVie's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4	Other	4

AbbVie Customer Service Score by Age

AbbVie's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.3	26-30	4.3
31-35 4	31-35	4
36-40 4.1	36-40	4.1
41-45 3.8	41-45	3.8
46-50 4.3	46-50	4.3
51-55 4	51-55	4
56-60 3.6	56-60	3.6
61-65 1.5	61-65	1.5
66+ 2	66+	2

AbbVie Customer Service Score by Usage

AbbVie's Customer Service score was rated the highest by customers who have used AbbVie's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3.6
Over 10 Years	3.9

AbbVie Customer Service Score by Industry

AbbVie's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	4.2
Accounting	4.6
Aerospace and Aviation	2.9
Architecture and Planning	3.7
Banking and Financial Services	4.6
Biotech and Pharmaceuticals	4.4
Business and Consumer Services	2.9
Healthcare, Hospitals and Medicine	3.9
Marketing, Advertising and Research	5

AbbVie Customer Service vs. Competitors

Compared to its competitors, AbbVie's Customer Service score is rated right above Emergent Biosolutions, and is preceded by Seattle Genetics.

COMPANY		Customer Service Score
	Merck	4.2/5
	Roche	4.1/5
	Johnson & Johnson	4/5
	Sanofi Pasteur	3.9/5
	GlaxoSmithKline	3.9/5
	Seattle Genetics	3.8/5
	AbbVie	3.8/5
	Emergent Biosolutions	3.1/5
	Pfizer	3.1/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, AbbVie's Customer Service score is rated right above Philips, and is preceded by Headspace.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	AbbVie	3.8/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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AbbVie as an Employer

4.5/5

AbbVie has a 4.5/5 stars for its overall company culture rated by their employees

top

10%

CEO of AbbVie

Richard Gonzalez

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AbbVie scored a 22 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of AbbVie would recommend the brand to a friend. ENPS measures how likely AbbVie employees would recommend working at AbbVie to a friend.

Net Promoter Score

NPS Score

53%	Promoters
16%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
22%	Passive
26%	Detractors

Global Ranking Snapshot

AbbVie is ranked #321 in the Global Top 100 Brands. It ranks just behind Hewlett Packard Enterprise and just ahead of Gallup.

RANK			INDUSTRY
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech
321	AbbVie	Richard Gonzalez	Health and Wellness
322	Gallup	Jim Clifton	Business and Consumer Services
323	Boston Scientific	Michael Mahoney	Health and Wellness
324	Corning	Wendell Weeks	Energy and Manufacturing
325	Herman Miller	Andi Owen	Consumer Goods