40
NPS
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Seattle Genetics
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About Seattle Genetics' Brand
Seattle Genetics develops monoclonal antibody-based therapies for the treatment of cancer and autoimmune diseases. Among its major competitors, Seattle Genetics is ranked in 1st place for NPS while AbbVie is 2nd, and Almac Group is 3rd.Their current market cap is $26.00B
Brand at a Glance
48%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Seattle Genetics Ranking
- #1 / 4 of its competitors
Seattle Genetics NPS
Seattle Genetics's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Seattle Genetics's customers would recommend using the product based on a scale of -100 to 100.
Seattle Genetics Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Seattle Genetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 49 | Apr 2021 | 49 |
May 2021 57 | May 2021 | 57 |
Jun 2021 37 | Jun 2021 | 37 |
Sep 2021 44 | Sep 2021 | 44 |
Mar 2022 50 | Mar 2022 | 50 |
Jul 2022 36 | Jul 2022 | 36 |
Apr 2023 41 | Apr 2023 | 41 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 29 | Oct 2023 | 29 |
Jan 2024 34 | Jan 2024 | 34 |
Jun 2024 37 | Jun 2024 | 37 |
May 2025 40 | May 2025 | 40 |
How Other Brands Compare
Seattle Genetics is ranked first for NPS among its competitors. AbbVie and Almac Group come in second and third, with Agensys coming in at #4. Among those competitors, it is the third most valued company behind AbbVie.
Seattle Genetics |  AbbVie |  Agensys | Almac Group | |
| Global Ranking | #- | #321 | #- | #- |
| NPS | 40 | 22 | - | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $26.00B | $190.99B | $28.58B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seattle Genetics NPS by Gender
Seattle Genetics's NPS was rated 34 by Male customers on Comparably.
Male
34
Seattle Genetics's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Seattle Genetics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Seattle Genetics NPS vs. Competitors
Compared to its competitors, Seattle Genetics's NPS is rated right above AbbVie.
| COMPANY | NPS Score | |
|---|---|---|
| Seattle Genetics | 40 |
| AbbVie | 22 |
| Agensys | N/A |
| Almac Group | -34 |
Seattle Genetics Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Seattle Genetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Seattle Genetics Customer Loyalty Score by Gender
Seattle Genetics's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Seattle Genetics Customer Loyalty vs. Competitors
Compared to its competitors, Seattle Genetics's Customer Loyalty score is rated right above Agensys, and is preceded by Almac Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AbbVie | 73% |
| Almac Group | 68% |
| Seattle Genetics | 48% |
| Agensys | N/A |
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Seattle Genetics Product Quality
3.5/5
Seattle Genetics has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Seattle Genetics Product Information
Seattle Genetics’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Quick Insights into Seattle Genetics Product Quality
Seattle Genetics's Product Quality score was rated highest by Male customers.
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Ranked Seattle Genetics Product Quality the Highest
Seattle Genetics Product Quality Score by Gender
Seattle Genetics's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Seattle Genetics Product Quality vs. Competitors
Compared to its competitors, Seattle Genetics's Product Quality score is rated right above Almac Group, and is preceded by AbbVie.
| COMPANY | Product Quality Score | |
|---|---|---|
| AbbVie | 3.7/5 |
| Seattle Genetics | 3.5/5 |
| Almac Group | 3.2/5 |
| Agensys | N/A |
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Seattle Genetics Pricing
Seattle Genetics ROI & Value For Money
3.9/5
Seattle Genetics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Seattle Genetics ROI
Seattle Genetics's ROI score was rated highest by Male customers.
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Ranked Seattle Genetics ROI the Highest
Seattle Genetics ROI Score by Gender
Seattle Genetics's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Seattle Genetics Pricing vs. Competitors
Compared to its competitors, Seattle Genetics's ROI score is rated right above AbbVie.
| COMPANY | Pricing Score | |
|---|---|---|
| Seattle Genetics | 3.9/5 |
| AbbVie | 3.8/5 |
| Almac Group | 3.5/5 |
| Agensys | N/A |
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Seattle Genetics Customer Satisfaction (CSAT)
Seattle Genetics Customer Satisfaction (CSAT) Score
28 / 100
Seattle Genetics has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
58%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seattle Genetics Customer Satisfaction vs. Competitors
Compared to its competitors, Seattle Genetics's Customer Satisfaction score is rated right above Agensys, and is preceded by AbbVie.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Almac Group | 67% |
| AbbVie | 65% |
| Seattle Genetics | 28% |
| Agensys | 0% |
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Seattle Genetics Customer Service
3.8/5
Seattle Genetics has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Seattle Genetics's Customer Service
Address
21717 - 30th Drive S.E., Building 3, Bothell, WA
Website
http://www.seattlegenetics.com/
Phone Number
6192707227
Quick Insights into Seattle Genetics Customer Service
Seattle Genetics's Customer Service score was rated highest by Male customers.
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Ranked Seattle Genetics Customer Service the Highest
Seattle Genetics Customer Service Score by Gender
Seattle Genetics's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Seattle Genetics Customer Service vs. Competitors
Compared to its competitors, Seattle Genetics's Customer Service score is rated right above AbbVie.
| COMPANY | Customer Service Score | |
|---|---|---|
| Seattle Genetics | 3.8/5 |
| AbbVie | 3.8/5 |
| Almac Group | 3.8/5 |
| Agensys | N/A |
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Seattle Genetics as an Employer
4.7/5
Seattle Genetics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Seattle Genetics scored a 40 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Seattle Genetics would recommend the brand to a friend. ENPS measures how likely Seattle Genetics employees would recommend working at Seattle Genetics to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 59% | Promoters |
|---|---|
| 32% | Passive |
| 9% | Detractors |
