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Hewlett Packard Enterprise is
Ranked
#88
in
Tech Brands
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Hewlett Packard Enterprise
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Hewlett Packard Enterprise is ranked #88 in Tech Brands

About Hewlett Packard Enterprise's Brand

Hewlett Packard Enterprise advances the way people live and work. Hewlett Packard Enterprise’s brand is ranked #320 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Hewlett Packard Enterprise. When compared to other organizations within the Tech industry, Hewlett Packard Enterprise is ranked #88. Among its major competitors, Hewlett Packard Enterprise is ranked in 6th place for NPS while Extreme Networks is 1st, and Atlassian is 2nd. Overall, Hewlett Packard Enterprise has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $20.43B

Brand at a Glance

81%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service

Hewlett Packard Enterprise CMO
  Hewlett Packard Enterprise CMO

Jim Jackson

Jim Jackson serves as the Chief Marketing Officer of Hewlett Packard Enterprise. Jim started at Hewlett Packard Enterprise in June of 2018. Jim currently resides in the Greater Denver Area.

Hewlett Packard Enterprise Ranking

Hewlett Packard Enterprise NPS

Hewlett Packard Enterprise's Net Promoter Score (NPS) is a 10 with 43% Promoters, 24% Passives, and 33% Detractors. Net Promoter Score tracks whether Hewlett Packard Enterprise's customers would recommend using the product based on a scale of -100 to 100.

Hewlett Packard Enterprise Overall NPS

10
NPS
43%Promoters
24%Passives
33%Detractors
Hewlett Packard Enterprise Overall NPS

Hewlett Packard Enterprise NPS Trend

-100
-50
0
50
100
Jul 2021
24
Jul 202124
Aug 2021
19
Aug 202119
Sep 2021
22
Sep 202122
Oct 2021
19
Oct 202119
Nov 2021
23
Nov 202123
Dec 2021
22
Dec 202122
Jan 2022
18
Jan 202218
Feb 2022
20
Feb 202220
Apr 2022
18
Apr 202218
May 2022
12
May 202212
Jun 2022
9
Jun 20229
Jul 2022
8
Jul 20228

How Other Brands Compare

Hewlett Packard Enterprise is ranked #4 for NPS among its competitors. IBM and Dell Technologies come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Oracle.

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Hewlett Packard Enterprise's Logo
Hewlett Packard Enterprise
IBM's Logo
IBM
Dell Technologies' Logo
Dell Technologies
Oracle's Logo
Oracle
Global Ranking#320#106#121#173
NPS10302920
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNegativeNeutral
Valuation Updated every 24 hours for public companies$20.43B$119.05B$58.48B$207.07B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Hewlett Packard Enterprise NPS by Gender

Male customers rated Hewlett Packard Enterprise's NPS 61 points higher than Female customers.

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Male

28

Hewlett Packard Enterprise's NPS was rated 28 by Male customers on Comparably.

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55%
Promoters
18%
Passives
27%
Detractors

Female

-33

Hewlett Packard Enterprise's NPS was rated -33 by Female customers on Comparably.

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0%
Promoters
67%
Passives
33%
Detractors

Hewlett Packard Enterprise NPS by Ethnicity

Hewlett Packard Enterprise's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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-100
-50
0
50
100
Caucasian
0
Caucasian0
Asian or Pacific Islander
34
Asian or Pacific Islander34
Other
34
Other34

Hewlett Packard Enterprise NPS by Age

Hewlett Packard Enterprise's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
Promoters
71%
Passives
15%
Detractors
14%
31-3571%15%14%
Promoters
33%
Passives
0%
Detractors
67%
56-6033%0%67%

Hewlett Packard Enterprise NPS by Usage

Hewlett Packard Enterprise's NPS was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
33
Less than 1 Year33
1 to 2 Years
40
1 to 2 Years40
2 to 5 Years
0
2 to 5 Years0
Over 10 Years
0
Over 10 Years0

Hewlett Packard Enterprise NPS vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's NPS is rated right above Unisys, and is preceded by Oracle.

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Hewlett Packard Enterprise's Logo
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Quantum's Logo

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Hewlett Packard Enterprise NPS vs Companies in Tech

In the Tech industry, Hewlett Packard Enterprise's NPS is rated right below ROBLOX.

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Hewlett Packard Enterprise's Logo
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Hewlett Packard Enterprise Customer Reviews

Out of the 2 Hewlett Packard Enterprise customer reviews 2 were positive and 0 were constructive. Hewlett Packard Enterprise customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Good company and good products. The process and procedures are good. Good cutting edge technologies to work on. There is scope for huge learning and development. People are friendly. There is hug e support from the management side. Good company in storage networking abd edge computing and the qual
Review from San Francisco, CA / Male / Asian or Pacific Islander / 31-35
What do you value most about this brand?
Work life balance and vacationtime
Review from San Francisco, CA / Male / Caucasian / 56-60

Hewlett Packard Enterprise Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Hewlett Packard Enterprise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Hewlett Packard Enterprise Customer Loyalty

Hewlett Packard Enterprise Customer Loyalty Score by Gender

Male customers rated Hewlett Packard Enterprise's Customer Loyalty score 30% higher than Female customers.

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Male
100%
Yes
Female
70%
Yes

Hewlett Packard Enterprise Customer Loyalty Score by Ethnicity

Hewlett Packard Enterprise's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.

% who answered "Yes"

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100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other

Hewlett Packard Enterprise Customer Loyalty Score by Age

Hewlett Packard Enterprise's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
31-35
87%
31-3587%
56-60
100%
56-60100%

Hewlett Packard Enterprise Customer Loyalty Score by Usage

Hewlett Packard Enterprise's Customer Loyalty score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
100%
2 to 5 Years
70%
Over 10 Years
100%

Hewlett Packard Enterprise Customer Loyalty Score by Industry

Hewlett Packard Enterprise's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Hewlett Packard Enterprise Customer Loyalty vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Customer Loyalty score is rated right above IBM, and is preceded by Unisys.

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Unisys' Logo
IBM's Logo
Dell Technologies' Logo
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Oracle's Logo
Quantum's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Customer Loyalty score is rated right below Spotify.

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Hewlett Packard Enterprise Product Quality

3.4/5

Hewlett Packard Enterprise has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Hewlett Packard Enterprise Product Information

Hewlett Packard Enterprise’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hewlett Packard Enterprise's product the highest.

Website
https://careers.hpe.com/
Company Size
10,000+ Employees

Industry

Tech
Big Data
Business Services
Enterprise

Quick Insights into Hewlett Packard Enterprise Product Quality

Hewlett Packard Enterprise's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked Hewlett Packard Enterprise Product Quality the Highest

31-35
4.4
Female
4.3
Less than 1 Year
4.3

Ranked Hewlett Packard Enterprise Product Quality the Lowest

Other
3.1
2 to 5 Years
2.3
56-60
1.5

Hewlett Packard Enterprise Product Quality Score by Gender

Female customers rated Hewlett Packard Enterprise's Product Quality score 0.9 stars higher than Male customers.

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Male

3.4/5

Female

4.3/5

Hewlett Packard Enterprise Product Quality Score by Ethnicity

Hewlett Packard Enterprise's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1
Other
3.1
Other3.1

Hewlett Packard Enterprise Product Quality Score by Age

Hewlett Packard Enterprise's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
31-35
4.4
31-354.4
56-60
1.5
56-601.5

Hewlett Packard Enterprise Product Quality Score by Usage

Hewlett Packard Enterprise's Product Quality score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.9
2 to 5 Years
2.3
Over 10 Years
3.6

Hewlett Packard Enterprise Product Quality Score by Industry

Hewlett Packard Enterprise's Product Quality score was rated 4 stars by Tech industry customers.

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Tech
4

Hewlett Packard Enterprise Product Quality vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Product Quality score is rated right above Quantum, and is preceded by Dell Technologies.

COMPANYProduct Quality Score
UnifyCloud5/5
Extreme Networks4.2/5
IBM4/5
Atlassian4/5
Oracle3.9/5
Unisys3.9/5
Dell Technologies3.7/5
Hewlett Packard Enterprise3.4/5
Quantum2.8/5

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Product Quality for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5
Hewlett Packard Enterprise3.4/5

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Hewlett Packard Enterprise Pricing

Hewlett Packard Enterprise ROI & Value For Money

3.5/5

Hewlett Packard Enterprise has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Hewlett Packard Enterprise Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Hewlett Packard Enterprise ROI

Hewlett Packard Enterprise's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked Hewlett Packard Enterprise ROI the Highest

31-35
4.3
Female
4.1
Caucasian
4

Ranked Hewlett Packard Enterprise ROI the Lowest

2 to 5 Years
3.3
Other
2.8
56-60
2

Hewlett Packard Enterprise ROI Score by Gender

Female customers rated Hewlett Packard Enterprise's ROI score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

Hewlett Packard Enterprise ROI Score by Ethnicity

Hewlett Packard Enterprise's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
2.8
Other2.8

Hewlett Packard Enterprise ROI Score by Age

Hewlett Packard Enterprise's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
31-35
4.3
31-354.3
56-60
2
56-602

Hewlett Packard Enterprise ROI Score by Usage

Hewlett Packard Enterprise's ROI score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.5
2 to 5 Years
3.3
Over 10 Years
3.5

Hewlett Packard Enterprise ROI Score by Industry

Hewlett Packard Enterprise's ROI score was rated 4 stars by Tech industry customers.

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Tech
4

Hewlett Packard Enterprise Pricing vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's ROI score is rated right above Quantum, and is preceded by Unisys.

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ROI for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's ROI score is rated right below ROBLOX.

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Hewlett Packard Enterprise Customer Satisfaction (CSAT)

Hewlett Packard Enterprise Customer Satisfaction (CSAT) Score

63 / 100

Hewlett Packard Enterprise has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied22%
Satisfied41%
Neither Satisfied nor Dissatisfied14%
Dissatisfied4%
Very Dissatisfied19%
Very Satisfied
22%
Satisfied
41%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Hewlett Packard Enterprise Customer Satisfaction

Hewlett Packard Enterprise's Customer Satisfaction score was rated highest by customers ages 31-35.

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Ranked Hewlett Packard Enterprise Customer Satisfaction the Highest

31-35
100%
1 to 2 Years
75%
Male
71%

Hewlett Packard Enterprise Customer Satisfaction Score by Gender

Hewlett Packard Enterprise's Customer Satisfaction score was rated 71 by Male customers on Comparably.

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71 / 100
Male
Very Satisfied
29%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%

Hewlett Packard Enterprise Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Hewlett Packard Enterprise's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100
Very Satisfied20%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%

Hewlett Packard Enterprise Customer Satisfaction Score by Age

Hewlett Packard Enterprise's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.

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0
20
40
60
80
100
31-35 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%

Hewlett Packard Enterprise Customer Satisfaction Score by Usage

Hewlett Packard Enterprise's Customer Satisfaction score was rated 75 points by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years.

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1 to 2 Years
75

Hewlett Packard Enterprise Customer Satisfaction Score by Industry

Hewlett Packard Enterprise's Customer Satisfaction score was rated 60 points by Tech industry customers.

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Tech
60

Hewlett Packard Enterprise Customer Satisfaction vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Customer Satisfaction score is rated right above Unisys, and is preceded by Oracle.

COMPANYCustomer Satisfaction (CSAT) Score
Extreme Networks100%
IBM90%
Atlassian84%
Dell Technologies73%
Oracle71%
Hewlett Packard Enterprise63%
Unisys60%
UnifyCloud0%
Quantum0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google84%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
Hewlett Packard Enterprise63%

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Hewlett Packard Enterprise Customer Service

3.4/5

Hewlett Packard Enterprise has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Hewlett Packard Enterprise's Customer Service

Address

6280 America Center Dr., Palo Alto, CA 94088


Website

https://careers.hpe.com/


Phone Number

1-650-687-5817

Quick Insights into Hewlett Packard Enterprise Customer Service

Hewlett Packard Enterprise's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 56-60.

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Ranked Hewlett Packard Enterprise Customer Service the Highest

Caucasian
4.5
Tech
4.3
31-35
4.2

Ranked Hewlett Packard Enterprise Customer Service the Lowest

2 to 5 Years
3
Other
2.8
56-60
2

Hewlett Packard Enterprise Customer Service Score by Gender

Female customers rated Hewlett Packard Enterprise's Customer Service score 0.4 stars higher than Male customers.

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Male

3.7/5

Female

4.1/5

Hewlett Packard Enterprise Customer Service Score by Ethnicity

Hewlett Packard Enterprise's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.5
Caucasian4.5
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
2.8
Other2.8

Hewlett Packard Enterprise Customer Service Score by Age

Hewlett Packard Enterprise's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
31-35
4.2
31-354.2
56-60
2
56-602

Hewlett Packard Enterprise Customer Service Score by Usage

Hewlett Packard Enterprise's Customer Service score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.1
2 to 5 Years
3
Over 10 Years
3.5

Hewlett Packard Enterprise Customer Service Score by Industry

Hewlett Packard Enterprise's Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech
4.3

Hewlett Packard Enterprise Customer Service vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Customer Service score is rated right above Quantum, and is preceded by Unisys.

COMPANYCustomer Service Score
UnifyCloud4.5/5
Extreme Networks4.1/5
IBM4.1/5
Atlassian4.1/5
Oracle3.8/5
Dell Technologies3.7/5
Unisys3.6/5
Hewlett Packard Enterprise3.4/5
Quantum3/5

Unlock Hewlett Packard Enterprise Customer Service vs. Competitors Data

Hewlett Packard Enterprise's Logo
VS
UnifyCloud's Logo
Extreme Networks' Logo
IBM's Logo
Atlassian's Logo
Oracle's Logo
Dell Technologies' Logo
Unisys' Logo
Quantum's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5
Hewlett Packard Enterprise3.4/5

Unlock Hewlett Packard Enterprise Customer Service vs. Companies in Tech Data

Hewlett Packard Enterprise's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Hewlett Packard Enterprise as an Employer

2.8/5

Hewlett Packard Enterprise has a 2.8/5 stars for its overall company culture rated by their employees

  Hewlett Packard Enterprise CEO
top
15%
CEO of Hewlett Packard Enterprise

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Hewlett Packard Enterprise scored a 10 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Hewlett Packard Enterprise would recommend the brand to a friend. ENPS measures how likely Hewlett Packard Enterprise employees would recommend working at Hewlett Packard Enterprise to a friend.

Net Promoter Score

10
NPS Score
43%Promoters
24%Passive
33%Detractors

Employee Net Promoter Score

-20
eNPS Score
28%Promoters
24%Passive
48%Detractors

Global Ranking Snapshot

Hewlett Packard Enterprise is ranked #320 in the Global Top 100 Brands. It ranks just behind Fiserv and just ahead of AbbVie.

RANKCOMPANYCEOINDUSTRY
318
Staples  Staples CEO
J. Alexander Douglas
Retail
319
Fiserv  Fiserv CEO
Frank Bisignano
Banking and Financial Services
320
Hewlett Packard Enterprise  Hewlett Packard Enterprise CEO
Antonio Neri
Tech
321
AbbVie  AbbVie CEO
Richard Gonzalez
Health and Wellness
322
Gallup  Gallup CEO
Jim Clifton
Business and Consumer Services
323
Boston Scientific  Boston Scientific CEO
Michael Mahoney
Health and Wellness
324
Corning  Corning CEO
Wendell Weeks
Energy and Manufacturing

Tech Ranking Snapshot

Hewlett Packard Enterprise is ranked #88 in the Tech Industry. It ranks just behind Fiserv and just ahead of AbbVie.

RANKCOMPANYLocation
86
iFIT
Logan, UT
87
Fiserv
Brookfield, WI
88
Hewlett Packard Enterprise
Palo Alto, CA
89
AbbVie
Chicago, IL
90
Corning
Corning, NY
91
Texas Instruments
Dallas, TX
92
Twilio Inc.
San Francisco, CA