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Hewlett Packard Enterprise is

Ranked

#88

Tech Brands

Brand Page

Hewlett Packard Enterprise

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Hewlett Packard Enterprise

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Hewlett Packard Enterprise is ranked #88 in Tech Brands

About Hewlett Packard Enterprise's Brand

Hewlett Packard Enterprise advances the way people live and work. Hewlett Packard Enterprise’s brand is ranked #320 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Hewlett Packard Enterprise. When compared to other organizations within the Tech industry, Hewlett Packard Enterprise is ranked #88. Among its major competitors, Hewlett Packard Enterprise is ranked in 6th place for NPS while Extreme Networks is 1st, and Atlassian is 2nd. Overall, Hewlett Packard Enterprise has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $20.43B

Brand at a Glance

81%

Customer Loyalty

3.4/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Hewlett Packard Enterprise CMO

Jim Jackson

Jim Jackson serves as the Chief Marketing Officer of Hewlett Packard Enterprise. Jim started at Hewlett Packard Enterprise in June of 2018. Jim currently resides in the Greater Denver Area.

Hewlett Packard Enterprise Ranking

^#88 in Tech
^#4 / 4 of its competitors

Hewlett Packard Enterprise NPS

Hewlett Packard Enterprise's Net Promoter Score (NPS) is a 10 with 43% Promoters, 24% Passives, and 33% Detractors. Net Promoter Score tracks whether Hewlett Packard Enterprise's customers would recommend using the product based on a scale of -100 to 100.

Hewlett Packard Enterprise Overall NPS

NPS

43%	Promoters
24%	Passives
33%	Detractors

Hewlett Packard Enterprise NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 24	Jul 2021	24
Aug 2021 19	Aug 2021	19
Sep 2021 22	Sep 2021	22
Oct 2021 19	Oct 2021	19
Nov 2021 23	Nov 2021	23
Dec 2021 22	Dec 2021	22
Jan 2022 18	Jan 2022	18
Feb 2022 20	Feb 2022	20
Apr 2022 18	Apr 2022	18
May 2022 12	May 2022	12
Jun 2022 9	Jun 2022	9
Jul 2022 8	Jul 2022	8

How Other Brands Compare

Hewlett Packard Enterprise is ranked #4 for NPS among its competitors. IBM and Dell Technologies come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Oracle.

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	Hewlett Packard Enterprise	IBM	Dell Technologies	Oracle
Global Ranking	#320	#106	#121	#173
NPS	10	30	29	20
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Negative	Neutral
Valuation Updated every 24 hours for public companies	$20.43B	$119.05B	$58.48B	$207.07B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Hewlett Packard Enterprise NPS by Gender

Male customers rated Hewlett Packard Enterprise's NPS 61 points higher than Female customers.

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Male

Hewlett Packard Enterprise's NPS was rated 28 by Male customers on Comparably.

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55%

Promoters

18%

Passives

27%

Detractors

Female

-33

Hewlett Packard Enterprise's NPS was rated -33 by Female customers on Comparably.

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Promoters

67%

Passives

33%

Detractors

Hewlett Packard Enterprise NPS by Ethnicity

Hewlett Packard Enterprise's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 34	Asian or Pacific Islander	34
Other 34	Other	34

Hewlett Packard Enterprise NPS by Age

Hewlett Packard Enterprise's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Summary

Age

Promoters

Passives

Detractors

31-35

71%

15%

14%

56-60

33%

67%

Hewlett Packard Enterprise NPS by Usage

Hewlett Packard Enterprise's NPS was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year 33	Less than 1 Year	33
1 to 2 Years 40	1 to 2 Years	40
2 to 5 Years 0	2 to 5 Years	0
Over 10 Years 0	Over 10 Years	0

Hewlett Packard Enterprise NPS vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's NPS is rated right above Unisys, and is preceded by Oracle.

COMPANY		NPS Score
	Extreme Networks	100
	Atlassian	41
	IBM	30
	Dell Technologies	29
	Oracle	20
	Hewlett Packard Enterprise	10
	Unisys	9
	UnifyCloud	0
	Quantum	-50

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Hewlett Packard Enterprise NPS vs Companies in Tech

In the Tech industry, Hewlett Packard Enterprise's NPS is rated right below ROBLOX.

COMPANY		NPS Score
	Peloton	64
	Nintendo	59
	Spotify	55
	Apple	54
	Zoom Video Communications	53
	Netflix	51
	Google	48
	ROBLOX	46
	Hewlett Packard Enterprise	10

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Hewlett Packard Enterprise Customer Reviews

Out of the 2 Hewlett Packard Enterprise customer reviews 2 were positive and 0 were constructive. Hewlett Packard Enterprise customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Hewlett Packard Enterprise Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Hewlett Packard Enterprise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Hewlett Packard Enterprise Customer Loyalty Score by Gender

Male customers rated Hewlett Packard Enterprise's Customer Loyalty score 30% higher than Female customers.

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Male

100%

Yes

Female

70%

Yes

Hewlett Packard Enterprise Customer Loyalty Score by Ethnicity

Hewlett Packard Enterprise's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Hewlett Packard Enterprise Customer Loyalty Score by Age

Hewlett Packard Enterprise's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 87%	31-35	87%
56-60 100%	56-60	100%

Hewlett Packard Enterprise Customer Loyalty Score by Usage

Hewlett Packard Enterprise's Customer Loyalty score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	70%
Over 10 Years	100%

Hewlett Packard Enterprise Customer Loyalty Score by Industry

Hewlett Packard Enterprise's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Hewlett Packard Enterprise Customer Loyalty vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Customer Loyalty score is rated right above IBM, and is preceded by Unisys.

COMPANY		Customer Loyalty Score
	UnifyCloud	100%
	Extreme Networks	85%
	Unisys	83%
	Hewlett Packard Enterprise	81%
	IBM	79%
	Dell Technologies	79%
	Atlassian	76%
	Oracle	72%
	Quantum	68%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Customer Loyalty score is rated right below Spotify.

COMPANY		Customer Loyalty Score
	Peloton	90%
	ROBLOX	90%
	Nintendo	90%
	Netflix	88%
	Google	88%
	Zoom Video Communications	88%
	Apple	87%
	Spotify	86%
	Hewlett Packard Enterprise	81%

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Hewlett Packard Enterprise Product Quality

3.4/5

Hewlett Packard Enterprise has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Hewlett Packard Enterprise Product Information

Hewlett Packard Enterprise’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hewlett Packard Enterprise's product the highest.

Website: https://careers.hpe.com/

Company Size: 10,000+ Employees

Industry

Tech

Big Data

Business Services

Enterprise

Quick Insights into Hewlett Packard Enterprise Product Quality

Hewlett Packard Enterprise's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked Hewlett Packard Enterprise Product Quality the Highest

31-35	4.4
Female	4.3
Less than 1 Year	4.3

Ranked Hewlett Packard Enterprise Product Quality the Lowest

Other	3.1
2 to 5 Years	2.3
56-60	1.5

Hewlett Packard Enterprise Product Quality Score by Gender

Female customers rated Hewlett Packard Enterprise's Product Quality score 0.9 stars higher than Male customers.

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Male

3.4/5

Female

4.3/5

Hewlett Packard Enterprise Product Quality Score by Ethnicity

Hewlett Packard Enterprise's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 3.1	Other	3.1

Hewlett Packard Enterprise Product Quality Score by Age

Hewlett Packard Enterprise's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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Summary	Age	Score
31-35 4.4	31-35	4.4
56-60 1.5	56-60	1.5

Hewlett Packard Enterprise Product Quality Score by Usage

Hewlett Packard Enterprise's Product Quality score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.9
2 to 5 Years	2.3
Over 10 Years	3.6

Hewlett Packard Enterprise Product Quality Score by Industry

Hewlett Packard Enterprise's Product Quality score was rated 4 stars by Tech industry customers.

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Tech	4

Hewlett Packard Enterprise Product Quality vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Product Quality score is rated right above Quantum, and is preceded by Dell Technologies.

COMPANY		Product Quality Score
	UnifyCloud	5/5
	Extreme Networks	4.2/5
	IBM	4/5
	Atlassian	4/5
	Oracle	3.9/5
	Unisys	3.9/5
	Dell Technologies	3.7/5
	Hewlett Packard Enterprise	3.4/5
	Quantum	2.8/5

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Product Quality for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Peloton	4.5/5
	Zoom Video Communications	4.4/5
	Nintendo	4.4/5
	Apple	4.4/5
	Netflix	4.3/5
	Spotify	4.3/5
	Google	4.2/5
	ROBLOX	4.1/5
	Hewlett Packard Enterprise	3.4/5

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Hewlett Packard Enterprise Pricing

Hewlett Packard Enterprise ROI & Value For Money

3.5/5

Hewlett Packard Enterprise has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Hewlett Packard Enterprise Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Hewlett Packard Enterprise ROI

Hewlett Packard Enterprise's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked Hewlett Packard Enterprise ROI the Highest

31-35	4.3
Female	4.1
Caucasian	4

Ranked Hewlett Packard Enterprise ROI the Lowest

2 to 5 Years	3.3
Other	2.8
56-60	2

Hewlett Packard Enterprise ROI Score by Gender

Female customers rated Hewlett Packard Enterprise's ROI score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

Hewlett Packard Enterprise ROI Score by Ethnicity

Hewlett Packard Enterprise's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2.8	Other	2.8

Hewlett Packard Enterprise ROI Score by Age

Hewlett Packard Enterprise's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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Summary	Age	Score
31-35 4.3	31-35	4.3
56-60 2	56-60	2

Hewlett Packard Enterprise ROI Score by Usage

Hewlett Packard Enterprise's ROI score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.5
2 to 5 Years	3.3
Over 10 Years	3.5

Hewlett Packard Enterprise ROI Score by Industry

Hewlett Packard Enterprise's ROI score was rated 4 stars by Tech industry customers.

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Tech	4

Hewlett Packard Enterprise Pricing vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's ROI score is rated right above Quantum, and is preceded by Unisys.

COMPANY		Pricing Score
	UnifyCloud	4.5/5
	Extreme Networks	4.1/5
	Atlassian	4.1/5
	IBM	4/5
	Oracle	3.8/5
	Dell Technologies	3.7/5
	Unisys	3.6/5
	Hewlett Packard Enterprise	3.5/5
	Quantum	2.5/5

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ROI for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Peloton	4.3/5
	Zoom Video Communications	4.2/5
	Spotify	4.1/5
	Apple	4.1/5
	Google	4.1/5
	Nintendo	4.1/5
	Netflix	4/5
	ROBLOX	3.9/5
	Hewlett Packard Enterprise	3.5/5

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Hewlett Packard Enterprise Customer Satisfaction (CSAT)

Hewlett Packard Enterprise Customer Satisfaction (CSAT) Score

63 / 100

Hewlett Packard Enterprise has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	22%
Satisfied	41%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	4%
Very Dissatisfied	19%

Very Satisfied

22%

Satisfied

41%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Hewlett Packard Enterprise Customer Satisfaction

Hewlett Packard Enterprise's Customer Satisfaction score was rated highest by customers ages 31-35.

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Ranked Hewlett Packard Enterprise Customer Satisfaction the Highest

31-35	100%
1 to 2 Years	75%
Male	71%

Hewlett Packard Enterprise Customer Satisfaction Score by Gender

Hewlett Packard Enterprise's Customer Satisfaction score was rated 71 by Male customers on Comparably.

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71 / 100

Male

	Very Satisfied	29%
	Satisfied	42%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	29%

Hewlett Packard Enterprise Customer Satisfaction Score by Ethnicity

Caucasian
60%

CSAT according to Caucasian

Hewlett Packard Enterprise's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

Hewlett Packard Enterprise Customer Satisfaction Score by Age

Hewlett Packard Enterprise's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

100%

Hewlett Packard Enterprise Customer Satisfaction Score by Usage

Hewlett Packard Enterprise's Customer Satisfaction score was rated 75 points by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years.

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1 to 2 Years	75

Hewlett Packard Enterprise Customer Satisfaction Score by Industry

Hewlett Packard Enterprise's Customer Satisfaction score was rated 60 points by Tech industry customers.

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Tech	60

Hewlett Packard Enterprise Customer Satisfaction vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Customer Satisfaction score is rated right above Unisys, and is preceded by Oracle.

COMPANY		Customer Satisfaction (CSAT) Score
	Extreme Networks	100%
	IBM	90%
	Atlassian	84%
	Dell Technologies	73%
	Oracle	71%
	Hewlett Packard Enterprise	63%
	Unisys	60%
	UnifyCloud	0%
	Quantum	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Customer Satisfaction score is rated right below ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	93%
	Netflix	87%
	Apple	87%
	Spotify	87%
	Google	84%
	Zoom Video Communications	79%
	Peloton	77%
	ROBLOX	75%
	Hewlett Packard Enterprise	63%

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Hewlett Packard Enterprise Customer Service

3.4/5

Hewlett Packard Enterprise has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Hewlett Packard Enterprise's Customer Service

Address

6280 America Center Dr., Palo Alto, CA 94088

Website

https://careers.hpe.com/

Phone Number

1-650-687-5817

Hewlett Packard Enterprise's Social Links

Quick Insights into Hewlett Packard Enterprise Customer Service

Hewlett Packard Enterprise's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 56-60.

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Ranked Hewlett Packard Enterprise Customer Service the Highest

Caucasian	4.5
Tech	4.3
31-35	4.2

Ranked Hewlett Packard Enterprise Customer Service the Lowest

2 to 5 Years	3
Other	2.8
56-60	2

Hewlett Packard Enterprise Customer Service Score by Gender

Female customers rated Hewlett Packard Enterprise's Customer Service score 0.4 stars higher than Male customers.

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Male

3.7/5

Female

4.1/5

Hewlett Packard Enterprise Customer Service Score by Ethnicity

Hewlett Packard Enterprise's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2.8	Other	2.8

Hewlett Packard Enterprise Customer Service Score by Age

Hewlett Packard Enterprise's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
31-35 4.2	31-35	4.2
56-60 2	56-60	2

Hewlett Packard Enterprise Customer Service Score by Usage

Hewlett Packard Enterprise's Customer Service score was rated the highest by customers who have used Hewlett Packard Enterprise's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	3
Over 10 Years	3.5

Hewlett Packard Enterprise Customer Service Score by Industry

Hewlett Packard Enterprise's Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Hewlett Packard Enterprise Customer Service vs. Competitors

Compared to its competitors, Hewlett Packard Enterprise's Customer Service score is rated right above Quantum, and is preceded by Unisys.

COMPANY		Customer Service Score
	UnifyCloud	4.5/5
	Extreme Networks	4.1/5
	IBM	4.1/5
	Atlassian	4.1/5
	Oracle	3.8/5
	Dell Technologies	3.7/5
	Unisys	3.6/5
	Hewlett Packard Enterprise	3.4/5
	Quantum	3/5

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Customer Service for Other Tech Brands

In the Tech industry, Hewlett Packard Enterprise's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Peloton	4.3/5
	Apple	4.2/5
	Zoom Video Communications	4.1/5
	Google	4.1/5
	Spotify	4.1/5
	Nintendo	4.1/5
	Netflix	4/5
	ROBLOX	3.7/5
	Hewlett Packard Enterprise	3.4/5

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Hewlett Packard Enterprise as an Employer

2.8/5

Hewlett Packard Enterprise has a 2.8/5 stars for its overall company culture rated by their employees

top

15%

CEO of Hewlett Packard Enterprise

Antonio Neri

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Hewlett Packard Enterprise scored a 10 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Hewlett Packard Enterprise would recommend the brand to a friend. ENPS measures how likely Hewlett Packard Enterprise employees would recommend working at Hewlett Packard Enterprise to a friend.

Net Promoter Score

NPS Score

43%	Promoters
24%	Passive
33%	Detractors

Employee Net Promoter Score

-20

eNPS Score

28%	Promoters
24%	Passive
48%	Detractors

Global Ranking Snapshot

Hewlett Packard Enterprise is ranked #320 in the Global Top 100 Brands. It ranks just behind Fiserv and just ahead of AbbVie.

RANK			INDUSTRY
318	Staples	J. Alexander Douglas	Retail
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech
321	AbbVie	Richard Gonzalez	Health and Wellness
322	Gallup	Jim Clifton	Business and Consumer Services
323	Boston Scientific	Michael Mahoney	Health and Wellness
324	Corning	Wendell Weeks	Energy and Manufacturing

Tech Ranking Snapshot

Hewlett Packard Enterprise is ranked #88 in the Tech Industry. It ranks just behind Fiserv and just ahead of AbbVie.

RANK		Location
86	iFIT	Logan, UT
87	Fiserv	Brookfield, WI
88	Hewlett Packard Enterprise	Palo Alto, CA
89	AbbVie	Chicago, IL
90	Corning	Corning, NY
91	Texas Instruments	Dallas, TX
92	Twilio Inc.	San Francisco, CA