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About Quantum's Brand

Quantum develops data protection, retention, and management software systems for small and large enterprises. Among its major competitors, Quantum is ranked in 4th place for NPS while NetApp is 1st, and Dell Technologies is 2nd.Their current market cap is $129.14M

Brand at a Glance

68%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
3/5
Customer Service

Quantum CMO

Quantum Ranking

Quantum NPS

Quantum's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Quantum's customers would recommend using the product based on a scale of -100 to 100.

Quantum Overall NPS

-50
NPS
25%Promoters
0%Passives
75%Detractors
Quantum Overall NPS

Quantum NPS Trend

-100
-50
0
50
100
Jul 2021
0
Jul 20210
Jan 2022
-33
Jan 2022-33
May 2022
-50
May 2022-50

How Other Brands Compare

Quantum is ranked #4 for NPS among its competitors. NetApp and Dell Technologies come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Oracle.

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Quantum's Logo
Quantum
Dell Technologies' Logo
Dell Technologies
Oracle's Logo
Oracle
NetApp's Logo
NetApp
Global Ranking#-#121#173#268
NPS-50292043
Social Sentiment Calculated by analyzing social media and other online mentions-NegativeNeutralNeutral
Valuation Updated every 24 hours for public companies$129.14M$58.48B$207.07B$15.94B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Quantum NPS vs. Competitors

Compared to its competitors, Quantum's NPS is rated right above Photon, and is preceded by Intevac.

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Quantum Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Quantum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
Quantum Customer Loyalty

Quantum Customer Loyalty vs. Competitors

Compared to its competitors, Quantum's Customer Loyalty score is rated right above Photon, and is preceded by Oracle.

COMPANYCustomer Loyalty Score
NetApp86%
Dell Technologies79%
Oracle71%
Quantum68%
PhotonN/A
ImationN/A
IntevacN/A

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Dell Technologies' Logo
Oracle's Logo
Photon's Logo
Imation's Logo
Intevac's Logo

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Quantum Product Quality

2.8/5

Quantum has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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Quantum Product Information

Quantum’s product quality score is a 2.8 out of 5 as rated by its users and customers.

Website
http://www.quantum.com
Company Size
501-1,000 Employees

Industry

Tech
Enterprise
SaaS

Quantum Product Quality vs. Competitors

Compared to its competitors, Quantum's Product Quality score is rated right above Imation, and is preceded by Dell Technologies.

COMPANYProduct Quality Score
NetApp4/5
Photon4/5
Oracle3.9/5
Dell Technologies3.7/5
Quantum2.8/5
ImationN/A
IntevacN/A

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Quantum Pricing

Quantum ROI & Value For Money

2.5/5

Quantum has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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Quantum Pricing vs. Competitors

Compared to its competitors, Quantum's ROI score is rated right above Photon, and is preceded by Dell Technologies.

COMPANYPricing Score
NetApp3.8/5
Oracle3.8/5
Dell Technologies3.7/5
Quantum2.5/5
Photon1.5/5
ImationN/A
IntevacN/A

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Imation's Logo
Intevac's Logo

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Quantum Customer Satisfaction (CSAT)

Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied67%
Dissatisfied33%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quantum Customer Satisfaction vs. Competitors

Compared to its competitors, Quantum's Customer Satisfaction score is rated right above Imation, and is preceded by Oracle.

COMPANYCustomer Satisfaction (CSAT) Score
Photon100%
NetApp87%
Dell Technologies73%
Oracle70%
Quantum0%
Imation0%
Intevac0%

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Quantum Customer Service

3/5

Quantum has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Quantum's Customer Service

Address

1650 Technology Drive, Suite 700, San Jose, CA 60123-1123


Website

http://www.quantum.com


Phone Number

1-847-888-0450

Quantum Customer Service vs. Competitors

Compared to its competitors, Quantum's Customer Service score is rated right above Photon, and is preceded by Dell Technologies.

COMPANYCustomer Service Score
NetApp4.1/5
Oracle3.8/5
Dell Technologies3.7/5
Quantum3/5
PhotonN/A
ImationN/A
IntevacN/A

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Oracle's Logo
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Intevac's Logo

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Quantum as an Employer

2.5/5

Quantum has a 2.5/5 stars for its overall company culture rated by their employees

  Quantum CEO
bottom
5%
CEO of Quantum

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Quantum scored a -50 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Quantum would recommend the brand to a friend. ENPS measures how likely Quantum employees would recommend working at Quantum to a friend.

Net Promoter Score

-50
NPS Score
25%Promoters
0%Passive
75%Detractors

Employee Net Promoter Score

-75
eNPS Score
0%Promoters
25%Passive
75%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty