-100
NPS
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Intevac
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About Intevac's Brand
Intevac, Inc. (Intevac) provides manufacturing equipment and solutions to the hard disk drive industry and offers solutions to the Among its major competitors, Intevac is ranked in 5th place for NPS while MTI is 1st, and Cisco is 2nd.Their current market cap is $196.09M
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Intevac Ranking
- #3 / 4 of its competitors
Intevac NPS
Intevac's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Intevac's customers would recommend using the product based on a scale of -100 to 100.
Intevac Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Intevac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
How Other Brands Compare
Intevac is ranked third for NPS among its competitors. Cisco and Seagate Technology come in first and second, with Wayside Technology Group coming in at #4. Among those competitors, it is the third most valued company behind Cisco.
Intevac |  Cisco |  Seagate Technology |  Wayside Technology Group | |
| Global Ranking | #- | #71 | #475 | #- |
| NPS | -100 | 36 | -1 | - |
| Valuation Updated every 24 hours for public companies | $196.09M | $192.85B | $17.31B | $138.63M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intevac NPS vs. Competitors
Compared to its competitors, Intevac's NPS is rated right below Quantum.
| COMPANY | NPS Score | |
|---|---|---|
 | MTI | 100 |
| Cisco | 36 |
| Wayside Technology Group | N/A |
| Seagate Technology | -1 |
 | Quantum | -28 |
| Intevac | -100 |
Intevac Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intevac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intevac Customer Loyalty vs. Competitors
Compared to its competitors, Intevac's Customer Loyalty score is rated right above Cisco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intevac | 100% |
| Cisco | 81% |
| Seagate Technology | 74% |
| Quantum | 73% |
| MTI | 10% |
| Wayside Technology Group | N/A |
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Intevac Product Quality
2.5/5
Intevac has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Intevac Product Information
Intevac’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.intevac.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Intevac Product Quality vs. Competitors
Compared to its competitors, Intevac's Product Quality score is rated right above Wayside Technology Group, and is preceded by Quantum.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cisco | 4.1/5 |
| MTI | 4/5 |
| Seagate Technology | 3.3/5 |
| Quantum | 2.9/5 |
| Intevac | 2.5/5 |
| Wayside Technology Group | N/A |
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Intevac Pricing
Intevac ROI & Value For Money
5/5
Intevac has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Intevac Pricing vs. Competitors
Compared to its competitors, Intevac's ROI score is rated right above Cisco, and is preceded by MTI.
| COMPANY | Pricing Score | |
|---|---|---|
| MTI | 5/5 |
| Intevac | 5/5 |
| Cisco | 4/5 |
| Seagate Technology | 3.2/5 |
| Quantum | 2.8/5 |
| Wayside Technology Group | N/A |
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Intevac Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intevac Customer Satisfaction vs. Competitors
Compared to its competitors, Intevac's Customer Satisfaction score is rated right above Wayside Technology Group, and is preceded by Quantum.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MTI | 100% |
| Cisco | 77% |
| Seagate Technology | 55% |
| Quantum | 28% |
| Intevac | 0% |
| Wayside Technology Group | 0% |
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Intevac Customer Service
5/5
Intevac has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Intevac's Customer Service
Address
3560 Bassett Street, Santa Clara, CA
Website
http://www.intevac.com
Phone Number
4086549869
Intevac Customer Service vs. Competitors
Compared to its competitors, Intevac's Customer Service score is rated right above Cisco, and is preceded by MTI.
| COMPANY | Customer Service Score | |
|---|---|---|
| MTI | 5/5 |
| Intevac | 5/5 |
| Cisco | 4.1/5 |
| Quantum | 3.2/5 |
| Seagate Technology | 3.2/5 |
| Wayside Technology Group | N/A |
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Consumer vs. Employees
Intevac scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Intevac would recommend the brand to a friend. ENPS measures how likely Intevac employees would recommend working at Intevac to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
