-75
NPS
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Brand Page
Photon
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About Photon's Brand
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Photon NPS
Photon's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Photon's customers would recommend using the product based on a scale of -100 to 100.
Photon Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Photon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Apr 2024 -75 | Apr 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Photon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Photon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Photon Product Quality
2.2/5
Photon has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Photon's overall Product Quality score rated by its users and customers.
Photon Product Information
Photon’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.photonsf.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Information Technology and Services
Photon Pricing
Photon ROI & Value For Money
1.5/5
Photon has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Photon's overall ROI score rated by its users and customers.
Photon Customer Satisfaction (CSAT)
Photon Customer Satisfaction (CSAT) Score
67 / 100
Photon has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Photon Customer Service
1.5/5
Photon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Photon's overall Customer Service score rated by its users and customers.
About Photon's Customer Service
Address
1501 Mariposa St, Ste 420,
Website
http://www.photonsf.com
Phone Number
(415) 800-8586
Photon as an Employer
2.8/5
Photon has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Photon scored a -75 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Photon would recommend the brand to a friend. ENPS measures how likely Photon employees would recommend working at Photon to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 32% | Promoters |
|---|---|
| 20% | Passive |
| 48% | Detractors |
