0
NPS
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UnifyCloud
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About UnifyCloud's Brand
A rapidly growing and successful Redmond, WA-based solutions developer with significant technical resources located in the US and India. Among its major competitors, UnifyCloud is ranked in 7th place for NPS while Amazon is 1st, and Google is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
UnifyCloud Ranking
- #4 / 4 of its competitors
UnifyCloud NPS
UnifyCloud's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether UnifyCloud's customers would recommend using the product based on a scale of -100 to 100.
UnifyCloud Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
UnifyCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
How Other Brands Compare
UnifyCloud is ranked #4 for NPS among its competitors. Amazon and Google come in first and second, with Hewlett Packard Enterprise coming in at third.
UnifyCloud |  Google |  Amazon |  Hewlett Packard Enterprise | |
| Global Ranking | #- | #8 | #9 | #320 |
| NPS | 0 | 42 | 49 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.42T | $1.64T | $20.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UnifyCloud NPS vs. Competitors
Compared to its competitors, UnifyCloud's NPS is rated right above Hanu Software, and is preceded by Smarsh.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| 42 | |
 | Mozy | 41 |
 | Rackspace Technology | 17 |
| Hewlett Packard Enterprise | 2 |
 | Smarsh | 0 |
| UnifyCloud | 0 |
 | Hanu Software | N/A |
 | Copper River IT | N/A |
 | Autogrid | -100 |
UnifyCloud Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UnifyCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UnifyCloud Customer Loyalty vs. Competitors
Compared to its competitors, UnifyCloud's Customer Loyalty score is rated right above Autogrid, and is preceded by Smarsh.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Smarsh | 100% |
| UnifyCloud | 100% |
| Autogrid | 100% |
| Amazon | 89% |
| 87% | |
| Hewlett Packard Enterprise | 76% |
| Rackspace Technology | 71% |
| Mozy | N/A |
| Hanu Software | N/A |
| Copper River IT | N/A |
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UnifyCloud Product Quality
5/5
UnifyCloud has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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UnifyCloud Product Information
UnifyCloud’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.unifycloud.com
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Marketplaces
SaaS
UnifyCloud Product Quality vs. Competitors
Compared to its competitors, UnifyCloud's Product Quality score is rated right above Amazon, and is preceded by Smarsh.
| COMPANY | Product Quality Score | |
|---|---|---|
| Smarsh | 5/5 |
| UnifyCloud | 5/5 |
| Amazon | 4.2/5 |
| Mozy | 4.2/5 |
| 4.1/5 | |
| Autogrid | 4/5 |
| Rackspace Technology | 3.7/5 |
| Hewlett Packard Enterprise | 3.2/5 |
| Hanu Software | N/A |
| Copper River IT | N/A |
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UnifyCloud Pricing
UnifyCloud ROI & Value For Money
4.5/5
UnifyCloud has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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UnifyCloud Pricing vs. Competitors
Compared to its competitors, UnifyCloud's ROI score is rated right above Amazon, and is preceded by Smarsh.
| COMPANY | Pricing Score | |
|---|---|---|
| Smarsh | 5/5 |
| UnifyCloud | 4.5/5 |
| Amazon | 4.1/5 |
| 4/5 | |
| Autogrid | 4/5 |
| Mozy | 3.8/5 |
| Rackspace Technology | 3.4/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| Hanu Software | N/A |
| Copper River IT | N/A |
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UnifyCloud Customer Service
4.5/5
UnifyCloud has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About UnifyCloud's Customer Service
Address
8201 164th Ave NE, Redmond, WA 98052
Website
https://www.unifycloud.com
Phone Number
+1 800-535-7443
UnifyCloud's Social Links
UnifyCloud Customer Service vs. Competitors
Compared to its competitors, UnifyCloud's Customer Service score is rated right above Amazon, and is preceded by Smarsh.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smarsh | 5/5 |
| UnifyCloud | 4.5/5 |
| Amazon | 4.2/5 |
| 4/5 | |
| Autogrid | 4/5 |
| Mozy | 3.7/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| Rackspace Technology | 3.2/5 |
| Hanu Software | N/A |
| Copper River IT | N/A |
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UnifyCloud as an Employer
4.2/5
UnifyCloud has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
UnifyCloud scored a 0 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of UnifyCloud would recommend the brand to a friend. ENPS measures how likely UnifyCloud employees would recommend working at UnifyCloud to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 63% | Promoters |
|---|---|
| 26% | Passive |
| 11% | Detractors |
