41
NPS
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Mozy
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About Mozy's Brand
Mozy provides cloud backup and access services and solutions. Among its major competitors, Mozy is ranked in 4th place for NPS while Backblaze is 1st, and CloudBerry Lab is 2nd.
Brand at a Glance
4.2/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Mozy Ranking
- #1 / 4 of its competitors
Mozy NPS
Mozy's Net Promoter Score (NPS) is a 41 with 64% Promoters, 13% Passives, and 23% Detractors. Net Promoter Score tracks whether Mozy's customers would recommend using the product based on a scale of -100 to 100.
Mozy Overall NPS
| 64% | Promoters |
|---|---|
| 13% | Passives |
| 23% | Detractors |
Mozy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 41 | Aug 2020 | 41 |
How Other Brands Compare
Mozy is ranked first for NPS among its competitors. Acronis and Dropbox come in second and third, with Carbonite coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mozy NPS by Usage
Mozy's NPS was rated the highest by customers who have used Mozy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Mozy Product Quality
4.2/5
Mozy has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Mozy Product Information
Mozy serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Mozy supports Web and Android devices and offers products for small, medium, and large sized businesses.
Mozy’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mozy's product the highest.
- Website
- http://mozy.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Italian
Danish
Product Type
Data Management Software
Data Protection Software
Backup Software
Quick Insights into Mozy Product Quality
Mozy's Product Quality score was rated highest by customers who have used Mozy's products/services for 2 to 5 Years, and rated lowest by customers who have used Mozy's products/services for Less than 1 Year.
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Ranked Mozy Product Quality the Highest
Ranked Mozy Product Quality the Lowest
Mozy Product Quality Score by Usage
Mozy's Product Quality score was rated the highest by customers who have used Mozy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mozy Product Quality Score by Industry
Mozy's Product Quality score was rated 3.9 stars by Tech industry customers.
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Mozy Product Quality vs. Competitors
Compared to its competitors, Mozy's Product Quality score is rated right above Code42, and is preceded by Egnyte.
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VS
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Mozy Pricing
Mozy ROI & Value For Money
3.8/5
Mozy has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Mozy Pricing Plans
Mozy has a pricing structure that accommodates small, medium, and large businesses. Starting from $9.99/month, Mozy uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Mozy?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Mozy ROI
Mozy's ROI score was rated highest by customers from the Tech industry.
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Ranked Mozy ROI the Highest
Mozy ROI Score by Industry
Mozy's ROI score was rated 2.8 stars by Tech industry customers.
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Mozy Pricing vs. Competitors
Compared to its competitors, Mozy's ROI score is rated right above Code42, and is preceded by Acronis.
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VS
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Mozy Customer Service
3.7/5
Mozy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mozy's Customer Service
Address
2162 W. Grove Pkwy, Pleasant Grove, UT
Website
http://mozy.com
Phone Number
1(866)789-6699
Mozy Customer Service vs. Competitors
Compared to its competitors, Mozy's Customer Service score is rated right above Axcient, and is preceded by Egnyte.
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Mozy as an Employer
Consumer vs. Employees
Mozy scored a 41 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Mozy would recommend the brand to a friend. ENPS measures how likely Mozy employees would recommend working at Mozy to a friend.
Net Promoter Score
41
NPS Score
| 64% | Promoters |
|---|---|
| 13% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
