55
NPS
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Egnyte
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About Egnyte's Brand
It's time to Egnyte your career! With 1100+ employees globally, Egnyters works passionately to deliver an award-winning SaaS unified platform to manage, secure, and govern our customer's most valuable data type: content. Across any cloud, any device, anywhere. Among its major competitors, Egnyte is ranked in 1st place for NPS while Microsoft is 2nd, and Varonis Systems is 3rd. Overall, Egnyte has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $400.00M
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
Egnyte CMO
Egnyte Ranking
- #1 / 4 of its competitors
Egnyte NPS
Egnyte's Net Promoter Score (NPS) is a 55 with 69% Promoters, 17% Passives, and 14% Detractors. Net Promoter Score tracks whether Egnyte's customers would recommend using the product based on a scale of -100 to 100.
Egnyte Overall NPS
| 69% | Promoters |
|---|---|
| 17% | Passives |
| 14% | Detractors |
Egnyte NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jul 2020 50 | Jul 2020 | 50 |
Aug 2020 54 | Aug 2020 | 54 |
Jan 2021 55 | Jan 2021 | 55 |
Apr 2021 57 | Apr 2021 | 57 |
Mar 2023 52 | Mar 2023 | 52 |
Oct 2024 54 | Oct 2024 | 54 |
How Other Brands Compare
Egnyte is ranked first for NPS among its competitors. Microsoft and Box come in second and third, with SAILPOINT TECHNOLOGIES INC coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
Egnyte |  Microsoft |  Box |  SAILPOINT TECHNOLOGIES INC | |
| Global Ranking | #- | #22 | #284 | #- |
| NPS | 55 | 38 | 33 | -15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $400.00M | $1.91T | $3.82B | $5.76B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Egnyte NPS by Usage
Egnyte's NPS was rated the highest by customers who have used Egnyte's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
2 to 5 Years 58 | 2 to 5 Years | 58 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Egnyte NPS vs. Competitors
Compared to its competitors, Egnyte's NPS is rated right above Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Egnyte | 55 |
| Microsoft | 38 |
 | Varonis Systems | 35 |
| Box | 33 |
 | OneTrust | -15 |
| SAILPOINT TECHNOLOGIES INC | -15 |
Egnyte Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Egnyte users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Egnyte Customer Loyalty Score by Industry
Egnyte's Customer Loyalty score was rated 70% by Tech industry customers.
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Egnyte Customer Loyalty vs. Competitors
Compared to its competitors, Egnyte's Customer Loyalty score is rated right above SAILPOINT TECHNOLOGIES INC, and is preceded by Varonis Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Box | 87% |
| Microsoft | 84% |
| Varonis Systems | 80% |
| Egnyte | 76% |
| SAILPOINT TECHNOLOGIES INC | 65% |
| OneTrust | 64% |
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Egnyte Product Quality
4.3/5
Egnyte has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Egnyte Product Information
Egnyte serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Egnyte supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Egnyte’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Egnyte's product the highest. Reviewers from the Tech industry rated Egnyte the lowest at 3.9.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Productivity
SaaS
Languages Supported
English
Polish
Quick Insights into Egnyte Product Quality
Egnyte's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers who have used Egnyte's products/services for 1 to 2 Years.
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Ranked Egnyte Product Quality the Highest
Ranked Egnyte Product Quality the Lowest
Egnyte Product Quality Score by Usage
Egnyte's Product Quality score was rated the highest by customers who have used Egnyte's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Egnyte Product Quality Score by Industry
Egnyte's Product Quality score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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Egnyte Product Quality vs. Competitors
Compared to its competitors, Egnyte's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Egnyte | 4.3/5 |
| Microsoft | 4.1/5 |
| Box | 4.1/5 |
| SAILPOINT TECHNOLOGIES INC | 3.7/5 |
| Varonis Systems | 3.6/5 |
| OneTrust | 3.1/5 |
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Egnyte Pricing
Egnyte ROI & Value For Money
4.1/5
Egnyte has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Egnyte Pricing Plans
Egnyte has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, Egnyte uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Egnyte.
Who Uses Egnyte?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Egnyte ROI
Egnyte's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Egnyte ROI the Highest
Ranked Egnyte ROI the Lowest
Egnyte ROI Score by Industry
Egnyte's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Egnyte Pricing vs. Competitors
Compared to its competitors, Egnyte's ROI score is rated right above Box.
| COMPANY | Pricing Score | |
|---|---|---|
| Egnyte | 4.1/5 |
| Box | 4/5 |
| Microsoft | 4/5 |
| Varonis Systems | 3.9/5 |
| OneTrust | 3.2/5 |
| SAILPOINT TECHNOLOGIES INC | 3.1/5 |
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Egnyte Customer Satisfaction (CSAT)
Egnyte Customer Satisfaction (CSAT) Score
50 / 100
Egnyte has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Egnyte Customer Satisfaction vs. Competitors
Compared to its competitors, Egnyte's Customer Satisfaction score is rated right above OneTrust, and is preceded by SAILPOINT TECHNOLOGIES INC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| Varonis Systems | 72% |
| Box | 72% |
| SAILPOINT TECHNOLOGIES INC | 66% |
| Egnyte | 50% |
| OneTrust | 48% |
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Egnyte Customer Service
3.8/5
Egnyte has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Egnyte's Customer Service
Address
1350 W Middlefield Rd, Mountain View, CA 94043
Website
https://www.egnyte.com/careers
Phone Number
877-734-6983
Egnyte's Social Links
Quick Insights into Egnyte Customer Service
Egnyte's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Egnyte Customer Service the Highest
Egnyte Customer Service Score by Industry
Egnyte's Customer Service score was rated 3.5 stars by Tech industry customers.
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Egnyte Customer Service vs. Competitors
Compared to its competitors, Egnyte's Customer Service score is rated right above Varonis Systems, and is preceded by Box.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Box | 4/5 |
| Egnyte | 3.8/5 |
| Varonis Systems | 3.8/5 |
| SAILPOINT TECHNOLOGIES INC | 3.2/5 |
| OneTrust | 3.2/5 |
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Egnyte as an Employer
4.9/5
Egnyte has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Egnyte scored a 55 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Egnyte would recommend the brand to a friend. ENPS measures how likely Egnyte employees would recommend working at Egnyte to a friend.
Net Promoter Score
55
NPS Score
| 69% | Promoters |
|---|---|
| 17% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 67% | Promoters |
|---|---|
| 26% | Passive |
| 7% | Detractors |
